Wireless Laser Mouse 6000 with Acer/Vista

[Ian Pace]

I use a Wireless Laser Mouse 6000 (and the accompanying keyboard) on my Acer
Aspire 9303WSMi, on which I have Vista Home Premium, 32-bit. It has been
rather slow in responding when I move it (seems to have got worse) - I've
changed the batteries, have brand new ones in. I did a search and found this
might be something to do with interference from the monitor, which could be
altered by modifying the refresh rate on the display settings - but the
instructions give did not work (nothing came up for 'Display Settings' when
I clicked 'Display' in the Start search box). Anyone have any suggestions?

 

[C.B.]

I'm having exactly the same problem only using an HP w2207 monitor. Has
anyone figured this out?

Maybe yes and maybe no. It depends on which problem you are alluding
to. You didn't say what the problem is.

C.B.

 

[C.B.]

MS Wireless Optical Mouse 2.0. Home Ultimate/32 bit/SP1. Erractic
sluggish response. Freezes. Horizontal scroll doesn't work. My Logitech
wireless optical laptop mouse works just fine.

Look on the bottom of the mouse. Does it say Wireless Optical Mouse 2.0
or does it say Wireless IntelliMouse Explorer 2.0? Is the mouse a standalone
product or did you receive it in combination with a wireless keyboard?
In any event, it could be one of three problems. It's possible you may
need to update your monitor or graphics drivers but I doubt it since the
Logitech mouse works fine. You may have a bad installation and may need to
uninstall the software and reinstall it using the installation disk you
received. If you do not have a disk you will need to go to
microsoft.com/hardware and download the software. The mouse could be
defective. When did you buy it?
If you bought it recently you can contact Microsoft support. You will
have 90 days of free support beginning from the first call you make
regarding the product. It doesn't matter where you bought it. If it is
defective Microsoft will replace it. The number to call is provided with the
literature you received with the product. I would let them troubleshoot the
problem.
I'm fairly certain it is not a battery problem. You may wish to replace
the batteries and see if it helps. I don't think it is a receiver/frequency
problem because it simply wouldn't work in that case. You can try changing
the frequency and see if it helps, but I doubt it.
You could go into the mouse console and fool around with the settings
but I don't think that will help you. Again, I would call Microsoft. If they
can't solve the problem they will replace it. I had problems with my
Microsoft wireless mouse and Microsoft Fingerprint Reader. Microsoft
replaced both of them, no questions asked. They didn't ask me where I bought
it or when I bought it. I told them I bought them from Dell and they stated
it did not matter where they were purchased.

C.B.

 

[Nonny]

It says Wireless Optical Mouse 2.0 and is part of the Wireless Desktop
4000 mouse/keyboard set. I've had if for several years but have used it
very little since I didn't have a computer for a long time so it hasn't
had that much use.

Are you saying that MS will replace it even though I've had it way over
90 days?

He said nothing of the kind.

 

[C.B.]

It says Wireless Optical Mouse 2.0 and is part of the Wireless Desktop
4000 mouse/keyboard set. I've had if for several years but have used it
very little since I didn't have a computer for a long time so it hasn't
had that much use.

Are you saying that MS will replace it even though I've had it way over
90 days? I no longer have the paperwork that came with it and the only
numbers I've seen are ones to pay (more than a new set would cost) to
open a case. If you happen to have a number that would work it would be
great.

From the numberous other posts in various forums, Vista seems to be the
culprit. My computer is only a couple of months old so all of the
drivers are recent.

Thank you for your great response.

Hey Saidas,

Many companies, in relation to the hardware products they sell, don't
have a specific support period such as so many months or so many years.
Sometimes support is measured from the first call you make seeking support
for the hardware in question. This also applies to software in some cases.
Microsoft and Western Digital sometimes use this approach, which is 90 days
of support starting from the time you make the first call. This may apply in
your case but I don't really know since your mouse is so old. Do not tell
them how old your keyboard and mouse are unless they ask you. They are more
concerned with a product number they will request. This number will
determine whether or not free support is available.
The only way to find out is to call them. During the recorded message
you will be asked to select option 1 if the keyboard and mouse came with
your computer. Do not select this option. Select option 2, which is the
option to speak with a representative from customer support. Microsoft will
ask you if this is the first time you have called about the problem. If you
have not called about the problem in the past your answer will be "yes".
They will then ask you for the number on the back of your keyboard (they
will ask for the "desktop" number), probably located under the UPC. If free
support is available for your product Microsoft will then initiate a case
for you and give you the case number. They will then transfer you to a
support agent. The toll free number you need to call is 866-833-7088.
Hopefully you will be able to get free support for your issue and
Microsoft will be able to either fix the problem or send you a replacement
mouse. If they send you a replacement mouse it will undoubtedly be for a
newer model since they no longer make the model you currently have. If they
do replace your mouse you must make sure they send the software installation
disk with it. If they don't send a software installation disk you can always
go to microsoft.com/hardware, select your new model and then download the
software from there.
If you cannot get free support or a replacement from Microsoft please
see the link below. The article contains instructions that must be followed
carefully. You MUST make a System Restore point prior to altering your
registry or you will find yourself having to reinstall your OS.

http://support.microsoft.com/kb/321122/

I hope you are successful in solving the problem.

C.B.

 

[C.B.]

CB...that was the best resonse I've ever gotten from a forum...maybe
anywhere else too!!

Thank you so much for taking the time to go the extra distance and may
it come back to you when you need it!

You're welcome. No problem.

C.B.