WinXP upgrade problem

[Guest]

I’m trying to upgrade a Gateway computer with Win98SE to WinXP Home.
The upgrade will only run a short time and I get a blue screen error that
the program can not read the CD. I have tried the upgrade several times with
the same result.
The error message states that the CD may be dirty but it’s new and clean. I
know that the CD-ROM functions correctly in Win98.
Any help would be greatly appreciated.

Thanks,
Rick J.

 

[Shenan Stanley]

I'm trying to upgrade a Gateway computer with Win98SE to WinXP Home.
The upgrade will only run a short time and I get a blue screen
error that the program can not read the CD. I have tried the
upgrade several times with the same result.
The error message states that the CD may be dirty but it's new and
clean. I know that the CD-ROM functions correctly in Win98.
Any help would be greatly appreciated.

Just because it 'seems' to function correctly in Windows 98 does not mean
that nothing is wrong. The laser could be out of alignment slightly,
perhaps some part of it cannot read the entirity of the CD at some point.
The simplest test is to replace the CD drive with another (newer) drive and
try the install again.

 

[Curt Christianson]

Rick,

In addition to Shenan's advice, you might try a cleaning CD. They can be
found in most discount stores in the music section, or any computer store.

--
HTH,
Curt

Windows Support Center
www.aumha.org
Practically Nerded,...
http://dundats.mvps.org/Index.htm

| I'm trying to upgrade a Gateway computer with Win98SE to WinXP Home.
| The upgrade will only run a short time and I get a blue screen error that
| the program can not read the CD. I have tried the upgrade several times
with
| the same result.
| The error message states that the CD may be dirty but it's new and clean.
I
| know that the CD-ROM functions correctly in Win98.
| Any help would be greatly appreciated.
|
| Thanks,
| Rick J.
|

 

[Guest]

Changed the drive to a "different" one and the upgrade worked without a
problem.

Thanks for the help,
Rick J.