WinXP restarts to the Welcome screen... Help, PLEASE!!!

[Ceolintzin]

Hi, Everyone:

It was a virus that came into a mail and installed a "InternetSecurity 2010"
program.

I deleted the installed program and other suspicious files (added today) in
the System32 folder.

But one fail I could not delete: "helper.dll". Then I restart the computer
and selected start in Safe Mode; however, after I put the password Windows
closed and returns to the Welcome screen... I trayed it several times.

Then I shuted down Windows and restart "normally", but after write the
password Windows closed again and returns to the Welcome screen. Again I
traid to do that several times.

Can Anyone of you, PLEASE, help me to solve this problem?... I will be very
grateful to you.


Ceolintzin.

 

[db]

you likely deleted one too
many files.

------------------

have you tried the other
diagnostic boot options
like "last good known
configuration" via the
boot menu?

if the above doesn't work
then your option is to boot
with a winxp cd and execute
the recovery console.

then at the disk prompt, you
might be able to run a couple
of commands like a

check disk and a fix boot.

however, the above may not
work because your stuck at
the logon window.

in any case keep us apprised.

--------------

incidentally, do you have a
xp installation cd?

if so what SP is it?

and what SP is the o.s. on
the hard drive?

--
db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces
- @Hotmail.com
- nntp Postologist
~ "share the nirvana" - dbZen

~~~~~~~~~~~~~~~

 

[Ceolintzin]

THANK YOU VERY MUCH!!!...

From the installation CD I have chosen "Repair" and that fixed the
problem... although I have to did that two times.

Thanks for your support... that is very appreciated.


Ceolintzin.

 

[db]

you're welcome

--
db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces
- @Hotmail.com
- nntp Postologist
~ "share the nirvana" - dbZen

~~~~~~~~~~~~~~~