WinXP Messenger crash on sign-in

[Bob H]

No changes to my Windows XP installation except standard updates, but
Windows Messenger now crashes after login. I have subsequently logged in
from a different machine (running WLM) with no difficulty. Still crashes on
my machine.

Symptoms: Messenger starts up fine and accepts my login credentials. Contact
list usually displays and then immediately I get the message "Windows
Messenger has encountered a problem and needs to close"

Windows Event Viewer says: "Faulting application msmsgs.exe, version
4.7.0.3001, faulting module msmsgs.exe, version 4.7.0.3001, fault address
0x000eef2d."

Any suggestions?

Bob

 

[blankmeyer]

Bob,

Any luck on this? I had a user report this same problem this
morning. Down to the same version and fault address.

I looked through the event log and last night he had another error
relating to windows messenger. Hanging App with a hang address of
0x00000000. I'm assuming this is what caused the problem today, but I
have no idea what caused the hang last night. Anything like that
showing up in your system log?

Right now, we trying to determine if we remove msn messenger and
reinstall, will he lose account settings? We're hopeful, that the
account settings are profile based and would drop back in once
messenger is reinstalled. Any thoughts?

Bill

 

[Bob H]

Bill wrote in message

Any luck on this? I had a user report this same problem this
morning. Down to the same version and fault address.

At the time you wrote that, no. But now -- no changes on my part -- it works
again. I'm suspicious that the service was broken for a while, but I'm sure
we'll never know.

Right now, we trying to determine if we remove msn messenger and
reinstall, will he lose account settings? We're hopeful, that the
account settings are profile based and would drop back in once
messenger is reinstalled. Any thoughts?

I know the contacts are stored on the server so these, at least, would be
preserved for you. You can prove this is so by logging in from a different
machine -- you'll find your contacts are there.

Bob

 

[Bob H]

Sigh -- and now it is broken again. I've done nothing! But for 5 days or
so I've been unable to log in -- Windows Messenger 4.7 crashes when I try.

OK, time to check out Pidgin...

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