Winword.exe error when opening documents

[Guest]

I have a Windows 2000 Pro (SP4) machine with Office 2000 Pro (SR3) with
problems. Word starts fine, but whenever I try to open a file (either File
Open or using the open button), I get a "winword.exe has generated errors
...." and the program bombs. PowerPoint also gets "PowerPoint has found an
error it can't correct" and then it freezes.

I've done all the trouble shooting in the "Problems opening Word" document -
run winword /a, check Word startup directory, erase ~*.* files, delete Data
Key in registry, set local printer, uninstalled anti-virus program. Any
other ideas before I reinstall the operating system?

 

[Guest]

sounds like driver problems or program incompatibility. maybe some corrupted
drivers or windows files on your computer somewhere? anyway dont listen to me
im just guessing and probably wrong!

 

[Suzanne S. Barnhill]

The only thing you didn't mention was renaming Normal.dot, but if PPT is
also involved, it does seem likely that there is some other cause.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.