Windows XP Professional installer file

W

Willie Neubert

The C:\windows\installer file has grown to 10gigabytes and I need to clean
this to get more room. My system auto update keeps trying to install a patch
and fails. each time it writes more to the installer file.
 
M

MowGreen [MVP]

Willie said:
The C:\windows\installer file has grown to 10gigabytes and I need to clean
this to get more room. My system auto update keeps trying to install a patch
and fails. each time it writes more to the installer file.
Click to expand...

That's a tumor, not a folder <g> What's the installed antivirus\security
suite, Willie ?

Unless you've been constantly installing/uninstalling programs, there's
no way that subfolder should be that size. Messing with the Installer
subfolder is *not* recommended unless you'd care to uninstall everything
that's installed now first.

* Which update is writing to this subfolder when it fails to install ? *

After another attempt at installing it, check the WindowsUpdate.log
Start > Run > type in or copy&pste the below into the Open: line and
then click OK or press Enter

%windir%\windowsupdate.log

Scroll all the way to the bottom for the most recent entries and then
copy & paste the last 50 or so lines into your reply, please.
Look for FATAL and WARNING entries.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
 
W

Willie Neubert

MowGreen said:
Willie said:
The C:\windows\installer file has grown to 10gigabytes and I need to clean
this to get more room. My system auto update keeps trying to install a patch
and fails. each time it writes more to the installer file.
Click to expand...

That's a tumor, not a folder <g> What's the installed antivirus\security
suite, Willie ?

Unless you've been constantly installing/uninstalling programs, there's
no way that subfolder should be that size. Messing with the Installer
subfolder is *not* recommended unless you'd care to uninstall everything
that's installed now first.

* Which update is writing to this subfolder when it fails to install ? *

After another attempt at installing it, check the WindowsUpdate.log
Start > Run > type in or copy&pste the below into the Open: line and
then click OK or press Enter

%windir%\windowsupdate.log

Scroll all the way to the bottom for the most recent entries and then
copy & paste the last 50 or so lines into your reply, please.
Look for FATAL and WARNING entries.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
Click to expand...

this is the2008-08-27 08:23:48:219 1040 6dc Misc =========== Logging
initialized (build: 7.0.6000.381, tz: -0500) ===========
2008-08-27 08:23:49:140 1040 6dc Misc = Process:
C:\WINDOWS\System32\svchost.exe
2008-08-27 08:23:49:962 1040 6dc Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-08-27 08:23:48:219 1040 6dc Service *************
2008-08-27 08:23:50:002 1040 6dc Service ** START ** Service: Service startup
2008-08-27 08:23:50:002 1040 6dc Service *********
2008-08-27 08:23:58:935 1040 6dc Agent * WU client version 7.0.6000.381
2008-08-27 08:23:58:935 1040 6dc Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2008-08-27 08:24:03:741 1040 6dc Agent * Access type: No proxy
2008-08-27 08:24:03:741 1040 6dc Agent * Network state: Connected
2008-08-27 08:25:26:921 1040 6dc Agent *********** Agent: Initializing
Windows Update Agent ***********
2008-08-27 08:25:26:921 1040 6dc Agent *********** Agent: Initializing
global settings cache ***********
2008-08-27 08:25:26:921 1040 6dc Agent * WSUS server: <NULL>
2008-08-27 08:25:26:921 1040 6dc Agent * WSUS status server: <NULL>
2008-08-27 08:25:26:921 1040 6dc Agent * Target group: (Unassigned
Computers)
2008-08-27 08:25:26:921 1040 6dc Agent * Windows Update access disabled: No
2008-08-27 08:25:27:181 1040 6dc Agent * Found 1 persisted download calls
to restore
2008-08-27 08:25:32:048 1040 6dc DnldMgr Download manager restoring 1
downloads
2008-08-27 08:25:41:903 1040 6dc Agent * Successfully loaded 1 persisted
download calls.
2008-08-27 08:25:43:675 1040 6dc AU ########### AU: Initializing Automatic
Updates ###########
2008-08-27 08:25:43:925 1040 6dc AU # Approval type: Scheduled (User
preference)
2008-08-27 08:25:43:925 1040 6dc AU # Scheduled install day/time: Every
day at 18:00
2008-08-27 08:25:43:925 1040 6dc AU # Auto-install minor updates: Yes
(User preference)
2008-08-27 08:25:50:054 1040 6dc AU # Reconnecting download for 1 updates
2008-08-27 08:25:50:355 1040 6dc AU # Reconnected 1 pending download calls
2008-08-27 08:25:50:425 1040 6dc AU Setting AU scheduled install time to
2008-08-27 23:00:00
2008-08-27 08:25:50:485 1040 6dc AU AU setting pending client directive to
'Install Approval'
2008-08-27 08:25:50:765 1040 6dc AU AU finished delayed initialization
2008-08-27 08:26:03:904 1040 6dc Report *********** Report: Initializing
static reporting data ***********
2008-08-27 08:26:03:904 1040 6dc Report * OS Version = 5.1.2600.2.0.65792
2008-08-27 08:26:04:014 1040 6dc Report * Computer Brand = Dell Computer
Corporation
2008-08-27 08:26:04:014 1040 6dc Report * Computer Model = Inspiron 2650
2008-08-27 08:26:04:225 1040 6dc Report * Bios Revision = A05
2008-08-27 08:26:04:225 1040 6dc Report * Bios Name = PhoenixBIOS 4.0
Release 6.0.
2008-08-27 08:26:04:225 1040 6dc Report * Bios Release Date =
2002-09-10T00:00:00
2008-08-27 08:26:04:225 1040 6dc Report * Locale ID = 1033
2008-08-27 08:26:05:817 1040 c0c DnldMgr *********** DnldMgr: Regulation
Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********
2008-08-27 08:26:05:817 1040 c0c DnldMgr Contacting regulation server for 1
updates.
2008-08-27 08:26:06:568 1040 c0c Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2008-08-27 08:26:06:999 1040 6dc AU Launched new AU client for directive
'Install Approval', session id = 0x0
2008-08-27 08:26:09:963 3096 c1c Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2008-08-27 08:26:09:963 3096 c1c Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-08-27 08:26:09:963 3096 c1c AUClnt Launched Client UI process
2008-08-27 08:26:11:165 1040 c0c Misc Microsoft signed: Yes
2008-08-27 08:26:11:635 3096 c1c Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2008-08-27 08:26:11:635 3096 c1c Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-08-27 08:26:11:635 3096 c1c Misc = Module:
C:\WINDOWS\system32\wucltui.dll
2008-08-27 08:26:11:635 3096 c1c CltUI AU client got new directive =
'Install Approval', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D},
return = 0x00000000
2008-08-27 08:26:11:996 3096 c1c CltUI AU client creating UI plugin,
clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}
2008-08-27 08:26:13:808 1040 c0c DnldMgr Regulation server path:
http://www.update.microsoft.com/v6/UpdateRegulationService/UpdateRegulation.asmx.
2008-08-27 08:26:33:046 1040 c0c DnldMgr Per-Update:
2d891b46-3c12-4277-9867-952e46b775b0 at rate 3533
2008-08-27 08:26:33:056 1040 c0c DnldMgr * Regulation call complete.
0x00000000
2008-08-27 08:26:33:056 1040 c0c DnldMgr *********** DnldMgr: New download
job [UpdateId = {2D891B46-3C12-4277-9867-952E46B775B0}.101] ***********
2008-08-27 08:26:34:398 1040 c0c DnldMgr * Queueing update for download
handler request generation.
2008-08-27 08:26:34:398 1040 c0c DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
2D891B46-3C12-4277-9867-952E46B775B0 is "PerUpdate" regulated and can NOT
download. Sequence 5316 vs AcceptRate 3533.
2008-08-27 08:26:34:398 1040 c0c DnldMgr Generating download request for
update {2D891B46-3C12-4277-9867-952E46B775B0}.101
2008-08-27 08:30:11:841 1040 bd8 AU AU checked download status and it
changed: Downloading is paused
2008-08-27 08:30:12:131 1040 c0c Handler MSP download: file MAINSP3.CAB
already exists in sandbox directory
(C:\WINDOWS\SoftwareDistribution\Download\ab59ac72525ea90a47679441587835c9)
2008-08-27 08:31:27:309 1040 c0c DnldMgr *********** DnldMgr: New download
job [UpdateId = {2D891B46-3C12-4277-9867-952E46B775B0}.101] ***********
2008-08-27 08:31:28:721 1040 c0c DnldMgr * All files for update were
already downloaded and are valid.
2008-08-27 08:31:31:045 1040 bd8 AU >>## RESUMED ## AU: Download update
[UpdateId = {E2BD7F45-47F9-402F-8FDA-14F78030FE70}, succeeded]
2008-08-27 08:31:31:696 1040 bd8 AU #########
2008-08-27 08:31:31:696 1040 bd8 AU ## END ## AU: Download updates
2008-08-27 08:31:31:696 1040 bd8 AU #############
2008-08-27 08:31:31:756 1040 bd8 AU Setting AU scheduled install time to
2008-08-27 23:00:00
2008-08-27 08:31:49:952 1040 c0c Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2008-08-27 08:31:50:122 1040 c0c Misc Microsoft signed: Yes
2008-08-27 08:31:51:274 1040 c0c Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2008-08-27 08:31:51:294 1040 c0c Misc Microsoft signed: Yes
2008-08-27 08:31:51:324 1040 c0c Report Uploading 1 events using cached
cookie, reporting URL =
http://stats.update.microsoft.com/ReportingWebService/ReportingWebService.asmx
2008-08-27 08:32:08:038 1040 c0c Report Reporter successfully uploaded 1
events.
2008-08-27 08:32:08:228 1040 c0c Report REPORT EVENT:
{2E569CD6-03F3-440F-90BD-F7326ACB4EC3} 2008-08-27 08:31:48:970-0500 1 188 102
{00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
Install Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on Wednesday, August 27, 2008 at 6:00 PM: - Office 2003 Service Pack
3 (SP3)
2008-08-27 09:40:21:945 1040 6dc AU #############
2008-08-27 09:40:22:285 1040 6dc AU ## START ## AU: Search for updates
2008-08-27 09:40:22:285 1040 6dc AU #########
2008-08-27 09:40:22:776 1040 6dc AU <<## SUBMITTED ## AU: Search for updates
[CallId = {C64CB573-16D4-46A7-A5BF-31B6B9E1C43A}]
2008-08-27 09:40:22:896 1040 1a4 Agent *************
latest from the installer file
 
M

MowGreen [MVP]

Is Office 2003 Service Pack 3 (SP3) the update that continually attempts
to install, Willie ? Since the snippet of the WU.log shows only that,
one assumes that's the problematic update. But, it was regulated and
just downloaded, according to the log, so it may not be the update that
repeatedly offers to install.

It's scheduled install time is tonight at 6 PM, your time.
Ensure the system is on at 6, disconnect it from it's network/net
connection, and then *temporarily and completely* disable the installed
antivirus/security software.

After the installation or installation attempt, *reenable the installed
AV/security suite* prior to reconnecting the system.

Reboot now.
Hopefully, that will get Office 2003 Service Pack 3 installed.

Suggest you start at the bottom of the WU.log.
Hove the cursor just below the last entry, click Edit, Find.
For Find what: enter FATAL
Under Direction, put a mark next to Up.
Click Find Next.

When you locate the first FATAL error, copy and paste the 5 lines before
and after it into your reply, please.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Willie said:
:

Willie Neubert wrote:

The C:\windows\installer file has grown to 10gigabytes and I need to clean
this to get more room. My system auto update keeps trying to install a patch
and fails. each time it writes more to the installer file.
Click to expand...

That's a tumor, not a folder <g> What's the installed antivirus\security
suite, Willie ?

Unless you've been constantly installing/uninstalling programs, there's
no way that subfolder should be that size. Messing with the Installer
subfolder is *not* recommended unless you'd care to uninstall everything
that's installed now first.

* Which update is writing to this subfolder when it fails to install ? *

After another attempt at installing it, check the WindowsUpdate.log
Start > Run > type in or copy&pste the below into the Open: line and
then click OK or press Enter

%windir%\windowsupdate.log

Scroll all the way to the bottom for the most recent entries and then
copy & paste the last 50 or so lines into your reply, please.
Look for FATAL and WARNING entries.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
Click to expand...


this is the2008-08-27 08:23:48:219 1040 6dc Misc =========== Logging
initialized (build: 7.0.6000.381, tz: -0500) ===========
2008-08-27 08:23:49:140 1040 6dc Misc = Process:
C:\WINDOWS\System32\svchost.exe
2008-08-27 08:23:49:962 1040 6dc Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-08-27 08:23:48:219 1040 6dc Service *************
2008-08-27 08:23:50:002 1040 6dc Service ** START ** Service: Service startup
2008-08-27 08:23:50:002 1040 6dc Service *********
2008-08-27 08:23:58:935 1040 6dc Agent * WU client version 7.0.6000.381
2008-08-27 08:23:58:935 1040 6dc Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2008-08-27 08:24:03:741 1040 6dc Agent * Access type: No proxy
2008-08-27 08:24:03:741 1040 6dc Agent * Network state: Connected
2008-08-27 08:25:26:921 1040 6dc Agent *********** Agent: Initializing
Windows Update Agent ***********
2008-08-27 08:25:26:921 1040 6dc Agent *********** Agent: Initializing
global settings cache ***********
2008-08-27 08:25:26:921 1040 6dc Agent * WSUS server: <NULL>
2008-08-27 08:25:26:921 1040 6dc Agent * WSUS status server: <NULL>
2008-08-27 08:25:26:921 1040 6dc Agent * Target group: (Unassigned
Computers)
2008-08-27 08:25:26:921 1040 6dc Agent * Windows Update access disabled: No
2008-08-27 08:25:27:181 1040 6dc Agent * Found 1 persisted download calls
to restore
2008-08-27 08:25:32:048 1040 6dc DnldMgr Download manager restoring 1
downloads
2008-08-27 08:25:41:903 1040 6dc Agent * Successfully loaded 1 persisted
download calls.
2008-08-27 08:25:43:675 1040 6dc AU ########### AU: Initializing Automatic
Updates ###########
2008-08-27 08:25:43:925 1040 6dc AU # Approval type: Scheduled (User
preference)
2008-08-27 08:25:43:925 1040 6dc AU # Scheduled install day/time: Every
day at 18:00
2008-08-27 08:25:43:925 1040 6dc AU # Auto-install minor updates: Yes
(User preference)
2008-08-27 08:25:50:054 1040 6dc AU # Reconnecting download for 1 updates
2008-08-27 08:25:50:355 1040 6dc AU # Reconnected 1 pending download calls
2008-08-27 08:25:50:425 1040 6dc AU Setting AU scheduled install time to
2008-08-27 23:00:00
2008-08-27 08:25:50:485 1040 6dc AU AU setting pending client directive to
'Install Approval'
2008-08-27 08:25:50:765 1040 6dc AU AU finished delayed initialization
2008-08-27 08:26:03:904 1040 6dc Report *********** Report: Initializing
static reporting data ***********
2008-08-27 08:26:03:904 1040 6dc Report * OS Version = 5.1.2600.2.0.65792
2008-08-27 08:26:04:014 1040 6dc Report * Computer Brand = Dell Computer
Corporation
2008-08-27 08:26:04:014 1040 6dc Report * Computer Model = Inspiron 2650
2008-08-27 08:26:04:225 1040 6dc Report * Bios Revision = A05
2008-08-27 08:26:04:225 1040 6dc Report * Bios Name = PhoenixBIOS 4.0
Release 6.0.
2008-08-27 08:26:04:225 1040 6dc Report * Bios Release Date =
2002-09-10T00:00:00
2008-08-27 08:26:04:225 1040 6dc Report * Locale ID = 1033
2008-08-27 08:26:05:817 1040 c0c DnldMgr *********** DnldMgr: Regulation
Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********
2008-08-27 08:26:05:817 1040 c0c DnldMgr Contacting regulation server for 1
updates.
2008-08-27 08:26:06:568 1040 c0c Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2008-08-27 08:26:06:999 1040 6dc AU Launched new AU client for directive
'Install Approval', session id = 0x0
2008-08-27 08:26:09:963 3096 c1c Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2008-08-27 08:26:09:963 3096 c1c Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-08-27 08:26:09:963 3096 c1c AUClnt Launched Client UI process
2008-08-27 08:26:11:165 1040 c0c Misc Microsoft signed: Yes
2008-08-27 08:26:11:635 3096 c1c Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2008-08-27 08:26:11:635 3096 c1c Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-08-27 08:26:11:635 3096 c1c Misc = Module:
C:\WINDOWS\system32\wucltui.dll
2008-08-27 08:26:11:635 3096 c1c CltUI AU client got new directive =
'Install Approval', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D},
return = 0x00000000
2008-08-27 08:26:11:996 3096 c1c CltUI AU client creating UI plugin,
clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}
2008-08-27 08:26:13:808 1040 c0c DnldMgr Regulation server path:
http://www.update.microsoft.com/v6/UpdateRegulationService/UpdateRegulation.asmx.
2008-08-27 08:26:33:046 1040 c0c DnldMgr Per-Update:
2d891b46-3c12-4277-9867-952e46b775b0 at rate 3533
2008-08-27 08:26:33:056 1040 c0c DnldMgr * Regulation call complete.
0x00000000
2008-08-27 08:26:33:056 1040 c0c DnldMgr *********** DnldMgr: New download
job [UpdateId = {2D891B46-3C12-4277-9867-952E46B775B0}.101] ***********
2008-08-27 08:26:34:398 1040 c0c DnldMgr * Queueing update for download
handler request generation.
2008-08-27 08:26:34:398 1040 c0c DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
2D891B46-3C12-4277-9867-952E46B775B0 is "PerUpdate" regulated and can NOT
download. Sequence 5316 vs AcceptRate 3533.
2008-08-27 08:26:34:398 1040 c0c DnldMgr Generating download request for
update {2D891B46-3C12-4277-9867-952E46B775B0}.101
2008-08-27 08:30:11:841 1040 bd8 AU AU checked download status and it
changed: Downloading is paused
2008-08-27 08:30:12:131 1040 c0c Handler MSP download: file MAINSP3.CAB
already exists in sandbox directory
(C:\WINDOWS\SoftwareDistribution\Download\ab59ac72525ea90a47679441587835c9)
2008-08-27 08:31:27:309 1040 c0c DnldMgr *********** DnldMgr: New download
job [UpdateId = {2D891B46-3C12-4277-9867-952E46B775B0}.101] ***********
2008-08-27 08:31:28:721 1040 c0c DnldMgr * All files for update were
already downloaded and are valid.
2008-08-27 08:31:31:045 1040 bd8 AU >>## RESUMED ## AU: Download update
[UpdateId = {E2BD7F45-47F9-402F-8FDA-14F78030FE70}, succeeded]
2008-08-27 08:31:31:696 1040 bd8 AU #########
2008-08-27 08:31:31:696 1040 bd8 AU ## END ## AU: Download updates
2008-08-27 08:31:31:696 1040 bd8 AU #############
2008-08-27 08:31:31:756 1040 bd8 AU Setting AU scheduled install time to
2008-08-27 23:00:00
2008-08-27 08:31:49:952 1040 c0c Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2008-08-27 08:31:50:122 1040 c0c Misc Microsoft signed: Yes
2008-08-27 08:31:51:274 1040 c0c Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2008-08-27 08:31:51:294 1040 c0c Misc Microsoft signed: Yes
2008-08-27 08:31:51:324 1040 c0c Report Uploading 1 events using cached
cookie, reporting URL =
http://stats.update.microsoft.com/ReportingWebService/ReportingWebService.asmx
2008-08-27 08:32:08:038 1040 c0c Report Reporter successfully uploaded 1
events.
2008-08-27 08:32:08:228 1040 c0c Report REPORT EVENT:
{2E569CD6-03F3-440F-90BD-F7326ACB4EC3} 2008-08-27 08:31:48:970-0500 1 188 102
{00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
Install Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on Wednesday, August 27, 2008 at 6:00 PM: - Office 2003 Service Pack
3 (SP3)
2008-08-27 09:40:21:945 1040 6dc AU #############
2008-08-27 09:40:22:285 1040 6dc AU ## START ## AU: Search for updates
2008-08-27 09:40:22:285 1040 6dc AU #########
2008-08-27 09:40:22:776 1040 6dc AU <<## SUBMITTED ## AU: Search for updates
[CallId = {C64CB573-16D4-46A7-A5BF-31B6B9E1C43A}]
2008-08-27 09:40:22:896 1040 1a4 Agent *************
latest from the installer file
Click to expand...
 
P

PA Bear [MS MVP]

If the servers aren't swamped again ["PerUpdate" regulated and can NOT
download], Office 2003 SP3 should install at 6:00 PM local time today (27
Aug-08).

Tip: Insert your Office 2003 CD into the appropriate drive bay before the
installation is scheduled to start!
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Willie Neubert wrote:
 

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