Windows XP Pro/SP2 and dialup adaptor

S

savasca

I'll try to keep this concise while giving as much info as I can.

I'm a college student and just wasted a chunk of money and an even
larger chunk of time today upgrading my WindowsME system to Windows XP
SP2 so I could install and run software needed for a class I'm taking
(Access 2003, Visual Studio .NET, Visio and Project 2003). After
installing XP, I can no longer connect to the internet.

I have a dialup internet service (Netscape), which can either connect
directly through dial-up networking or by using their "toolbar" dialer
program. I use the dial-up networking normally.

After installing XP, I noticed that the "handshake" when dialing up
sounded different. When connecting through the dialup networking
service, I get an error message that says something to the effect of
the remote computer is not responding or the remote computer cannot
establish a connection. The handshake seems very short and actually
locks up the machine while it attemps to connect. When trying to
connect through the "toolbar" dialer, I get the error message that
there is no dialtone (and there is a dialtone, I can hear it and the
connection wouldn't even dial unless there was one since it's set to
wait for a tone).

I've tried the usual tricks for modem connection problems, including
changing my modem/port speeds to 9600 bps and such, but nothing works.
The closest I've gotten to a connection is "Verifying user name and
password," but then always get an error code in the upper 600 range
that basically says no connection can be made, no response, etc.

My modem is set to COM3, my system settings only list COM1 and COM2
properties. By default, these are set to 115200 max speed, max buffers
incoming/outgoing, XON/XOFF flow controls and all that good stuff.
Since I couldn't get online with XP, I've uninstalled it and am back to
ME for the time being (and that means I can't use the class specific
software that drove me to upgrade in the first place). My port
settings for COM1, COM2 and the modem's own COM3 have all remained at
the Windows XP settings of 9600bps after re-setting my machine back to
Windows ME. Those settings did not revert to the pre-upgrade states
after uninstalling XP. Since reverting, I'm having no problems at all
getting online (obviously).

One thing I did notice when poking around in Windows XP is that there
is no dial-up adaptor, and I was unable to install one or even find a
mention of it in the Windows XP help file.

Right now it's 12:07 AM on Monday morning. Happy Labor Day, everybody.
If anyone can explain to me how to get dial-up networking to work
through XP, given what I've said above, I'd appreciate it. I'm not in
the mood to either drive to campus every day to do my homework, or
drive to campus every day to check my email since XP won't let me get
online.

Damned if I do, damned if I don't. And here I thought Windows ME was
bad :)
 
S

Steve Winograd [MVP]

I'll try to keep this concise while giving as much info as I can.

I'm a college student and just wasted a chunk of money and an even
larger chunk of time today upgrading my WindowsME system to Windows XP
SP2 so I could install and run software needed for a class I'm taking
(Access 2003, Visual Studio .NET, Visio and Project 2003). After
installing XP, I can no longer connect to the internet.

I have a dialup internet service (Netscape), which can either connect
directly through dial-up networking or by using their "toolbar" dialer
program. I use the dial-up networking normally.

After installing XP, I noticed that the "handshake" when dialing up
sounded different. When connecting through the dialup networking
service, I get an error message that says something to the effect of
the remote computer is not responding or the remote computer cannot
establish a connection. The handshake seems very short and actually
locks up the machine while it attemps to connect. When trying to
connect through the "toolbar" dialer, I get the error message that
there is no dialtone (and there is a dialtone, I can hear it and the
connection wouldn't even dial unless there was one since it's set to
wait for a tone).

I've tried the usual tricks for modem connection problems, including
changing my modem/port speeds to 9600 bps and such, but nothing works.
The closest I've gotten to a connection is "Verifying user name and
password," but then always get an error code in the upper 600 range
that basically says no connection can be made, no response, etc.

My modem is set to COM3, my system settings only list COM1 and COM2
properties. By default, these are set to 115200 max speed, max buffers
incoming/outgoing, XON/XOFF flow controls and all that good stuff.
Since I couldn't get online with XP, I've uninstalled it and am back to
ME for the time being (and that means I can't use the class specific
software that drove me to upgrade in the first place). My port
settings for COM1, COM2 and the modem's own COM3 have all remained at
the Windows XP settings of 9600bps after re-setting my machine back to
Windows ME. Those settings did not revert to the pre-upgrade states
after uninstalling XP. Since reverting, I'm having no problems at all
getting online (obviously).

One thing I did notice when poking around in Windows XP is that there
is no dial-up adaptor, and I was unable to install one or even find a
mention of it in the Windows XP help file.

Right now it's 12:07 AM on Monday morning. Happy Labor Day, everybody.
If anyone can explain to me how to get dial-up networking to work
through XP, given what I've said above, I'd appreciate it. I'm not in
the mood to either drive to campus every day to do my homework, or
drive to campus every day to check my email since XP won't let me get
online.

Damned if I do, damned if I don't. And here I thought Windows ME was
bad :)

The "dial-up adapter" doesn't exist in Windows XP. Dial-up
connections are just another type of network connection.

COM1 and COM2 are probably serial ports. If so, it's normal for the
modem to use COM3.

Here's what I recommend to get the modem working in XP:

1. Go to Device Manager and find out the make and model of the modem.
Then, go to the manufacturer's web site and download a Windows XP
driver for it.

2. Run the XP upgrade.

3. Test the modem. If it works, skip the rest of this.

4. Go to Device Manager, right-click the modem, and uninstall it.

5. Click Action | "Scan for hardware changes" to install the modem.

6. If it still doesn't work, right-click the modem, click "Update
Driver", tell it to install the driver from a specific location, and
browse to the driver that you downloaded.

If it still doesn't work, consider uninstalling the modem and
replacing it with a new PCI or USB modem.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com
 

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