Windows won't shut down

[j.rozhenko]

Hello people.

I'm having a problem with my Windows XP pro. When I press the "restart"
or "shut down" buttons, the computer starts to shut down but gets
permanently stuck on the "Saving your settings" stage. The only way to
go from there is to manually restart or shut down.

I've checked the event list (My computer --> manage --> even list) and
the message I get is:

"Windows saved user HOME-BEB70CEA19\Rozhenko registry while an
application or service was still using the registry during log off. The
memory used by the user's registry has not been freed. The registry
will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try
configuring the services to run in either the LocalService or
NetworkService account.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp."

As for the technical properties of my cmputer:
- AMD 3000 64 BIT 939 processor on a ASUS A8N-VM motherboard;
- DDR 400Mhz 256MB TWINMOS CL-2.5;
- AMD ATHLON 64BIT 3000 + Venice core.

One more thing, I've noticed that if I try to restart the computer
right after restart or if I haven't used anything except the internet,
it seems to work fine.

Any ideas what can be causing this? I had the same problem with my old
computer and at first I thought it might ba virus but I'm not familiar
with viruses doing this and none of my friend heard of such a problem.

Help!

Joe R.

 

[Mike Williams]

Hello people.

I'm having a problem with my Windows XP pro. When I press the "restart"
or "shut down" buttons, the computer starts to shut down but gets
permanently stuck on the "Saving your settings" stage. The only way to
go from there is to manually restart or shut down.

I've checked the event list (My computer --> manage --> even list) and
the message I get is:

"Windows saved user HOME-BEB70CEA19\Rozhenko registry while an
application or service was still using the registry during log off. The
memory used by the user's registry has not been freed. The registry
will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try
configuring the services to run in either the LocalService or
NetworkService account.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp."

As for the technical properties of my cmputer:
- AMD 3000 64 BIT 939 processor on a ASUS A8N-VM motherboard;
- DDR 400Mhz 256MB TWINMOS CL-2.5;
- AMD ATHLON 64BIT 3000 + Venice core.

One more thing, I've noticed that if I try to restart the computer
right after restart or if I haven't used anything except the internet,
it seems to work fine.

Any ideas what can be causing this? I had the same problem with my old
computer and at first I thought it might ba virus but I'm not familiar
with viruses doing this and none of my friend heard of such a problem.

Help!

Try this troubleshooter: http://www.aumha.org/win5/a/shtdwnxp.php

 

[j.rozhenko]

Thanks! I hope it works. I think I'll go for the disabling of the
welcome logon.

 

[Wesley Vogel]

If you experience slow logoff (with Saving your settings for most of the
time while logging off), you are having profile unload problems.

If you see a lot of Userenv/1517, Userenv/1524 or Userenv/1500 errors in the
Event Viewer, download and install the User Profile Hive Cleanup Service.

This decreased my shutdown time a bunch. Takes any where from 10 to 20
seconds to shutdown.

C:\Program Files\UPHClean\uphclean.exe is added.

The User Profile Hive Cleanup service gets added to Services and
uphclean.exe will run all the time. I am one that doesn't like to have any
extra services running, but I am sold on UPHClean.

Download details: User Profile Hive Cleanup Service
http://www.microsoft.com/downloads/...6d-8912-4e18-b570-42470e2f3582&displaylang=en

UPHClean v1.6d readme.txt
http://download.microsoft.com/download/a/8/7/a87b3d05-cd04-4743-a23b-b16645e075ac/readme.txt

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In