Windows vista black screen of death

[Mohamed]

Could you please help me?
I have bought an HP pavilion laptop pc (dv 9500 entertainment notebook) but
since SP2 installation I have found that It takes a very long time to start
with a black screen and white cursor after windows welcome screen and I do
not know what can I do to repair this error please help me.
Many thanks in advance to everybody who tries to help me

 

[webster72n]

Could you please help me?
I have bought an HP pavilion laptop pc (dv 9500 entertainment notebook)
but
since SP2 installation I have found that It takes a very long time to
start
with a black screen and white cursor after windows welcome screen and I do
not know what can I do to repair this error please help me.
Many thanks in advance to everybody who tries to help me

 

[Mohamed]

--
Dr Mokhaz

}.Thank you webster72n but I do not have the DVD for the system

I hve only the built in recovery partition
many thanks.

 

[webster72n]

Why not?

I hve only the built in recovery partition

Which you cannot access, I presume.
Do you get far enough to see F2 and F12 coming up?
If so, press F12 and make your desired choice.
Otherwise you and I may be in trouble and we'd have to rely on the gracious
help of some more knowledgeable people in this group.