Windows Update "Undefined"

[Guest]

When I go to Start Menu, and click on Windows Update the window opens, but
instead of the update, I get a blank window and the word "undefined." If I
acccess Windows Update in other ways it works fine, as does the Automatic
Update. I have XP Pro on a Tosheba laptop which I have had about 3 months.
Accessing Update through the Start menu seemed to work fine the first month
or so. It is not a real problem, since I have automatic updates and can go
to Update in other ways, just inconvenient when I want to check for updates.

 

[Ramesh, MS-MVP]

Hi Chris,

Does IE window open? And, do you have a screenshot?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


When I go to Start Menu, and click on Windows Update the window opens, but
instead of the update, I get a blank window and the word "undefined." If I
acccess Windows Update in other ways it works fine, as does the Automatic
Update. I have XP Pro on a Tosheba laptop which I have had about 3 months.
Accessing Update through the Start menu seemed to work fine the first month
or so. It is not a real problem, since I have automatic updates and can go
to Update in other ways, just inconvenient when I want to check for updates.

 

[Guest]

IE opens. In fact everything works except I can't get Windows Update to work
through the Start/Help Menu. Update works fine if I go through the Control
Panel. I suppose I have screenshot but I am not sure how to get to it or if
you mean you want me to post a screenshot which I am not sure how to do. The
Update page appears, but it is blank--no text or places to click. The words
Windows Update appear to the left and the word "undefined" on the right.
Thanks for your help and interest.

 

[Ramesh, MS-MVP]

Chris,

See if this applies.

Clicking the Windows Update link in Help and Support Center causes error 'undefined':
http://windowsxp.mvps.org/helpwulink.htm

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


IE opens. In fact everything works except I can't get Windows Update to work
through the Start/Help Menu. Update works fine if I go through the Control
Panel. I suppose I have screenshot but I am not sure how to get to it or if
you mean you want me to post a screenshot which I am not sure how to do. The
Update page appears, but it is blank--no text or places to click. The words
Windows Update appear to the left and the word "undefined" on the right.
Thanks for your help and interest.

 

[Guest]

Yes, the link you posted describes the situation exactly. Thanks so much.
I'll follow up on some of the suggestions in the links. I appreciate your
help.
--
Chris C

Chris,

See if this applies.

Clicking the Windows Update link in Help and Support Center causes error 'undefined':
http://windowsxp.mvps.org/helpwulink.htm

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


IE opens. In fact everything works except I can't get Windows Update to work
through the Start/Help Menu. Update works fine if I go through the Control
Panel. I suppose I have screenshot but I am not sure how to get to it or if
you mean you want me to post a screenshot which I am not sure how to do. The
Update page appears, but it is blank--no text or places to click. The words
Windows Update appear to the left and the word "undefined" on the right.
Thanks for your help and interest.
--
Chris C

Hi Chris,

Does IE window open? And, do you have a screenshot?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


When I go to Start Menu, and click on Windows Update the window opens, but
instead of the update, I get a blank window and the word "undefined." If I
acccess Windows Update in other ways it works fine, as does the Automatic
Update. I have XP Pro on a Tosheba laptop which I have had about 3 months.
Accessing Update through the Start menu seemed to work fine the first month
or so. It is not a real problem, since I have automatic updates and can go
to Update in other ways, just inconvenient when I want to check for updates.