Windows Messenger 5.0 repair fails

[Guest]

I installed Windows Messenger to try to fix a problem I was having with v4.7. Now when I try to view a fax in a Sharepoint Fax directory or try to copy and paste into MS Word 2003, the intaller for Windows Messenger v5.0 loads, fails to install and reverts. The current veriosn of messenger is 5.0 and when I close it and choose repair from the install.exe a get an error "An error occured during the installation of assembly component {874793fc-5f43-496a-8fe7-18c4db9b143d} HRESULT: -2147024864

Please help

Carl

 

[Jonathan Kay [MVP]]

Greetings Carl,

Click Start, then Run, type "eventvwr.msc" and click OK, click Application on the left-side,
then look for Error's from the "MsiInstaller" source. The most recent one should be it,
assuming you haven't had any other problems with a Windows Installer. Double-click the Error,
and look in the Description field for a more accurate description of the problem. If you post
this description (there may be multiple errors in the Event Viewer, so post all of them), we
may be able to help much more easier.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

 

[Jonathan Kay [MVP]]

Hi Carl,

Thanks for the feedback!
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

 

[SimonK]

I have the same problem as Carl. I get exactly the same
error message. I followed your instructions below and get
the following (alternating) errors

Product: Windows Messenger 5.0 -- The installer has
encountered an unexpected error installing this package.
This may indicate a problem with this package. The error
code is 2761. The arguments are: , ,

Product: Windows Messenger 5.0 -- Error 1935. An error
occured during the installation of assembly component
{874793FC-5F43-496A-8FE7-18C4DB9B143D}. HRESULT: -
2147024864. assembly interface: IAssemblyCacheItem,
function: Commit, assembly name:
Microsoft.Windows.Networking.RtcDll,type="win32",version="
5.2.2.1",publicKeyToken="6595b64144ccf1df",processorArchit
ecture="x86"

Please help me too!!

Simon

-----Original Message-----
Greetings Carl,

Click Start, then Run, type "eventvwr.msc" and click OK,

click Application on the left-side,

then look for Error's from the "MsiInstaller" source.

The most recent one should be it,

assuming you haven't had any other problems with a

Windows Installer. Double-click the Error,

and look in the Description field for a more accurate

description of the problem. If you post

this description (there may be multiple errors in the

Event Viewer, so post all of them), we

 

[SimonK]

I tried reinstalling office xp pro and, unfortunately,
carl's solution didn't work for me.

Simon

 

[Jonathan Kay [MVP]]

Hi Simon,

To correct this problem, close all Messenger's currently running (including MSN Messenger
6.x) by right-clicking on their icons in the notification area/system tray and choosing Exit.

Then click Start, then Run, type "%windir%\winsxs" and click OK.

Right-click the "x86_Microsoft.Windows.Networking.RtcDll_6595b64144ccf1df_5.2.2.1" folder
(the name will be longer, the key parts are rtcdll and 5.2.2.1) and Delete it. Then try
installing Windows Messenger 5 again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

 

[SimonK]

Fantastic! worked first time. Thank you!

Simon

-----Original Message-----
Hi Simon,

To correct this problem, close all Messenger's currently

running (including MSN Messenger

6.x) by right-clicking on their icons in the

notification area/system tray and choosing Exit.

Then click Start, then Run, type "%windir%\winsxs" and click OK.

Right-click

the "x86_Microsoft.Windows.Networking.RtcDll_6595b64144ccf
1df_5.2.2.1" folder

(the name will be longer, the key parts are rtcdll and

5.2.2.1) and Delete it. Then try

 

[Jonathan Kay [MVP]]

Hi Simon,

Glad to hear it =)
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com