Windows Live OneCare killed my BCM!

[Guest]

Hi all!

I wonder if someone can offer some assistance with this. Microsoft has been
NO help at all.

I just installed Windows Live OneCare on my partner's PC. She hosts our
Business Contacts in her copy of BCM.

Since installing OneCare, I cannot access the Business Contacts from my PC.

I assume it's a firewall thing, blocking me from hitting her PC.

I adjusted the settings on her computer, so I am now able to use Remote
Desktop Sharing, as well as Share her Hard Drives. Also, when I turn off all
of OneCare's features (Antivirus, Firewall, Spyware), lo and behold, I can
see the BCM contacts again.

As soon as I turn anything on, the SQL server manager reports, "BCM for
Outlook could not find the database you are looking for, Verify the network
and computer.... etc"

So, if you can please offter some hints on how to reach her BCM contacts,
that would be great.

Up to present, using the built-in Windows Firewall, as well as Norton's
Firewall/Anti-virus, BCM woked like a charm.

5 minutes into Windows Live OneCare... and no luck.

The Microsoft technician's answer, "Sorry! The SQL Manager isn't
supported." and that is that. Terrible.

If you have any ideas, that would be great. This is quite upsetting. I'd
hate to think that after buying this program and uninstalling Norton
Anti-Virus, I have to go back to it. Any ideas???

Thanks so much!

G

 

[Leonid S. Knyshov]

Hi all!

I wonder if someone can offer some assistance with this. Microsoft has
been
NO help at all.

I just installed Windows Live OneCare on my partner's PC. She hosts our
Business Contacts in her copy of BCM.

Since installing OneCare, I cannot access the Business Contacts from my
PC.

I assume it's a firewall thing, blocking me from hitting her PC.

I adjusted the settings on her computer, so I am now able to use Remote
Desktop Sharing, as well as Share her Hard Drives. Also, when I turn off
all
of OneCare's features (Antivirus, Firewall, Spyware), lo and behold, I can
see the BCM contacts again.

As soon as I turn anything on, the SQL server manager reports, "BCM for
Outlook could not find the database you are looking for, Verify the
network
and computer.... etc"

So, if you can please offter some hints on how to reach her BCM contacts,
that would be great.

Up to present, using the built-in Windows Firewall, as well as Norton's
Firewall/Anti-virus, BCM woked like a charm.

5 minutes into Windows Live OneCare... and no luck.

The Microsoft technician's answer, "Sorry! The SQL Manager isn't
supported." and that is that. Terrible.

If you have any ideas, that would be great. This is quite upsetting. I'd
hate to think that after buying this program and uninstalling Norton
Anti-Virus, I have to go back to it. Any ideas???

Escalate your case to someone who is familiar with enabling custom ports on
OneCare. I don't know the OneCare product, but I do know that BCM SQL server
runs on a non-standard port. Don't even mention that this has to do with
SQL. Focus on unlocking that particular port, which is 56183.

http://support.microsoft.com/default.aspx/kb/823938 - this is how we get BCM
to run in non-standard configuration.
http://support.microsoft.com/kb/901164 - specific instructions about BCM
troubleshooting related to SQL and the srvnetcn.exe tool that is mentioned
in the previous article.

This information is valid for BCM 2003. The situation may have changed for
2007, but I haven't tested any of that on 2007 yet.

P.S. Symantec's corporate line of products that is descendant of Intel
LanDESK Antivirus is good. Their consumer stuff is something I uninstall
immediately. I certainly wouldn't want to go through that agony again.
--
Leonid S. Knyshov, CEO
Crashproof Solutions, LLC - http://www.crashproofsolutions.com
MCP Exchange 2003/Small Business Server 2003
Microsoft Small Business Specialist Partner
See the tips and tricks section on my website for video tutorials on BCM
Send a smile to Microsoft (Office 2007 Beta feedback tool)!
http://tinyurl.com/m4omy

 

[Guest]

Thank you very much Leonid. This is excellent information to get me on the
right track. I showed your response to a Microsoft MVP over in the OneCare
group. He agrees that it's a port issue. I sure hope this is resolved! I
will read some of your links, and see what I come up with!

Thanks again!