Windows Installer problem - endless loop of installing 3590.2

[Guest]

Whenever Help and Support is chosen from the Start menu, the Windows
Installer goes into an endless loop of repeatedly installing the common setup
file 3590.2. This operation cannot be cancelled. The only way to recover is
to reboot the machine by turning the power switch off. Is there any way to
fix this problem short of reinstalling everything? The operating system is
Windows XP Professional with Service Pack 2 on a Pentium III computer. Virus
scans show no viruses. The computer has never been without virus protection.
Running Registry Mechanic 5.0 did not help.

 

[Ramesh, MS-MVP]

Don,

See Windows Installer FAQ:
http://www.microsoft.com/windows2000/community/centers/management/msi_faq.mspx

Under "Troubleshooting" section, see:

" Q.Every time I launch my application, Windows Installer performs an
installation. How can I determine the cause of the on-demand installation?
"

-and-

Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/?kbid=290301

--
Ramesh, Microsoft MVP
Windows XP Shell/User

Windows XP Troubleshooting
http://www.winhelponline.com