Windows Explorer, Save As function and System Backup issues

G

Guest

I've got a Compaq Evo 600c with Windows XP Professional SP1.

1. Recently my Windows Explorer has been locking up (not responding) when I
try to use the left hand screen to expand/collapse folders. If I click on
the folders in the Right hand screen I can still search and view
files/folders but the left hand screen locks up. In addition:

2. When I generate a document in Word or Excel and click on Save As, and
try to use the drop down menu in the save as window to save the new file in a
subfolder in My Documents, I lock up (not responding) and have to End
Program. Also

3. Since I'm afraid, with the previously discussed issues, that I'm close
to a drive crash, I tried to do a System Backup As soon as I choose "System
Backup" selection box in the window, the program locks up (not responding)
and again I have to End Program.

Any Ideas/help would be greatly appreciated.

AM I GOING TO CRASH?

I recently did a complete system cleanup including, chkdsk with repair,
defrag, scandisk, multiple virus scans, security software updates, spyware
cleanup and emptied all Temp Files, Temporary Internet Files, and Emptied the
Recycle Bin.
 
R

Roberto

Laura Terry said:
I've got a Compaq Evo 600c with Windows XP Professional SP1.

1. Recently my Windows Explorer has been locking up (not responding) when
I
try to use the left hand screen to expand/collapse folders. If I click on
the folders in the Right hand screen I can still search and view
files/folders but the left hand screen locks up. In addition:

2. When I generate a document in Word or Excel and click on Save As, and
try to use the drop down menu in the save as window to save the new file
in a
subfolder in My Documents, I lock up (not responding) and have to End
Program. Also

3. Since I'm afraid, with the previously discussed issues, that I'm close
to a drive crash, I tried to do a System Backup As soon as I choose
"System
Backup" selection box in the window, the program locks up (not responding)
and again I have to End Program.

Any Ideas/help would be greatly appreciated.

AM I GOING TO CRASH?

I recently did a complete system cleanup including, chkdsk with repair,
defrag, scandisk, multiple virus scans, security software updates, spyware
cleanup and emptied all Temp Files, Temporary Internet Files, and Emptied
the
Recycle Bin.
Click to expand...

security update MS06-015 has been causing some headaches
http://support.microsoft.com/kb/918165

rgds
Roberto
 
L

Larry Samuels

Security Update MS06-015 - Fix
Line 383 (right hand side):
http://www.kellys-korner-xp.com/xp_tweaks.htm

Problems in Windows Explorer or the Windows shell after you install security
update MS06-015
http://support.microsoft.com/default.aspx/kb/918165

Microsoft Security Bulletin MS06-015
Vulnerability in Windows Explorer Could Allow Remote Code Execution (908531)
http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx has
been revised to v1.2 to reflect the issues in KB918165.
From the FAQ section:
"On Tuesday, April 25, Microsoft will issue a targeted re-release of
the MS06-015 update."

--
Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for
support calls that are associated with security updates
Larry Samuels Associate Expert
MS-MVP (2001-2005)
Unofficial FAQ for Windows Server 2003 at
http://pelos.us/SERVER.htm
Expert Zone-
 
P

paulmd

Laura said:
I've got a Compaq Evo 600c with Windows XP Professional SP1.

1. Recently my Windows Explorer has been locking up (not responding) when I
try to use the left hand screen to expand/collapse folders. If I click on
the folders in the Right hand screen I can still search and view
files/folders but the left hand screen locks up. In addition:

2. When I generate a document in Word or Excel and click on Save As, and
try to use the drop down menu in the save as window to save the new file in a
subfolder in My Documents, I lock up (not responding) and have to End
Program. Also

3. Since I'm afraid, with the previously discussed issues, that I'm close
to a drive crash, I tried to do a System Backup As soon as I choose "System
Backup" selection box in the window, the program locks up (not responding)
and again I have to End Program.

Any Ideas/help would be greatly appreciated.

AM I GOING TO CRASH?

I recently did a complete system cleanup including, chkdsk with repair,
defrag, scandisk, multiple virus scans, security software updates, spyware
cleanup and emptied all Temp Files, Temporary Internet Files, and Emptied the
Recycle Bin.
Click to expand...

Run memtest86 to check the RAM. Many people have been bit by the
latest security "update" but you might not be one of them.
 
G

Guest

Thanks, Larry. I haven't been able to work all weekend, and I did finally
find this same answer last night, but does that mean I'm going to have to
continue to be down until Tuesday when they release this thing? I'm not a
strong enough user to go through the registry change.

Thanks.
 
L

Larry Samuels

Hi Marla,

You don't have to wait until Tuesday
Download the fix from Kelly's site and save it to your desktop. Double-click
on the saved file.
It is a VBS that will make the registry changes for you.

http://www.kellys-korner-xp.com/xp_tweaks.htm Line 383 (right hand side)


--
Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for
support calls that are associated with security updates
Larry Samuels Associate Expert
MS-MVP (2001-2005)
Unofficial FAQ for Windows Server 2003 at
http://pelos.us/SERVER.htm
Expert Zone-
 
L

Larry Samuels

You're welcome!

--
Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for
support calls that are associated with security updates
Larry Samuels Associate Expert
MS-MVP (2001-2005)
Unofficial FAQ for Windows Server 2003 at
http://pelos.us/SERVER.htm
Expert Zone-
 
G

Guest

Hi Larry, thanks for your posts. I went to Kellie's website and downloaded
the fix. Cross your fingers for me. I'm not that technically savvy.....I
know just enough to get myself in trouble. I'm going to run the vbs file and
see if that helps.
 
L

Larry Samuels

Hi Laura,

You're welcome! The.thanks go to MVP Kelly Theriot for automating the fix

--
Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for
support calls that are associated with security updates
Larry Samuels Associate Expert
MS-MVP (2001-2005)
Unofficial FAQ for Windows Server 2003 at
http://pelos.us/SERVER.htm
Expert Zone-
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

NT Backup and other backup issues 7
My WinXP Backup "System" 4
XP Backup to backup everything 11
Recycle Bin conflict with Windows Explorer 4
Backup programs. 13
Windows Explorer SLOW 2
Is "sync" what I want? 11
Windows 10 New Win 10 File Explorer 2

Top