Windows 2000 keeps rebooting, please help!!

[Kim]

I have another computer that is running Win2k and I believe
someone put a virus on it while I was out of town.
It reboots about 5 seconds after loading all programs on
startup. I have Norton System Works on it, but doesnt give
me enough time to scan before it reboots.

The PC DOES NOT rebooot while in Safe Mode. BUT I have no
mouse while in safe mode (although at least it stays on!!)
When I try to scan for viruses in safe mode, it crashes,
locks up, or tries to use Windows Installer and gives
errors. (Norton came on the PC, I do not have a disc for it...)

I ran a scanner on it for the Blaster Worm (FixBlast.exe)
earlier today, but the virus that usually causes this
reboot problem, was NOT found on my PC. I ran it several
times, came up empty.

I'd rather not have to wipe the hard drive, because then
I'd have to go out and buy an OS to put back on it. Any
suggestions on how to fix my problem? Is it a setting or
driver or something that got messed up somewhere??

 

[Dennis van der Meer]

Have all Microsoft patches + service packs been applied? It could be
that the fixblast.exe somehow doesn't detect the virus but that it is
still there. You should at least make sure that the RPC bugs are fixed
so that no new virus can get on while you just cleaned out the old
one.
You can also try to disable the "Automatically restart" option in
System Properties --> Startup and recovery.
It might be that there is a BSOD but because this checkbox is enabled
you will never see the message.

Dennis

 

[Mike A]

Are the computers networked? If so start up the faulty
machine in safemode w/network support. Then on the good
machine map the hard drive. run a virus scan using Norton
(or whatever up to date virus scanner you have) and scan
the mapped drive. Also be sure to scan the good machine
when done to make sure the virus didn't spread