WIN XP Home Edition Won't Start

[Guest]

G'day,

I have a compaq Presario, Model S4020WM ..... running win xp home edition. I
clicked on an icon to start a program, everything froze, I waited a mite,
still no movement. So I shut the system down manually. I tried to restart,
all I get is a Black Sctreen, no Logo no nothing, however, the Green Power
Indicator light was on, and the Harddrive "Busy" Yellow light was on, and the
CD ROM Light flickereed as usual on boot up. I tried F1 to get to BIOS so I
could run MY recovery CD's, I can't get any activity. The Fan, internal is
running, and the green power light is on. I called the Hrddrive maker, and
described the symptoms, they said it does not sound like a harddrive failure,
they asked if I had installed any new programs, and I had just finished
downloading a free desktop photo album slideshow for the desktop from
Slide.Com, he suggested I call them, I did, they said there is no reason or
have there been any problems and it would not be their program. I Called
COMPAQ (HP) they prettybmuch agreed and suggested that if someone could take
the harddrive out and try it in their PC. I did that, and he got an Error
message stating the Computer was running a different Version of windows, he
only had windows 98, so it would not boot. If I may, I have a two part
question, does anyone have any idea how I can fix this, two, the computer
came with Win XP Home Edition Installed, however I have the Product Key
Number, can I get a replacement CD, and how to download the I think it's 6 or
7 Win Xp Recovery Disks or startup, not sure the name is correct. I am new to
this, please bare with me mates.

Cheers

 

[Richard in AZ]

G'day,

I have a compaq Presario, Model S4020WM ..... running win xp home edition. I
clicked on an icon to start a program, everything froze, I waited a mite,
still no movement. So I shut the system down manually. I tried to restart,
all I get is a Black Sctreen, no Logo no nothing, however, the Green Power
Indicator light was on, and the Harddrive "Busy" Yellow light was on, and the
CD ROM Light flickereed as usual on boot up. I tried F1 to get to BIOS so I
could run MY recovery CD's, I can't get any activity. The Fan, internal is
running, and the green power light is on. I called the Hrddrive maker, and
described the symptoms, they said it does not sound like a harddrive failure,
they asked if I had installed any new programs, and I had just finished
downloading a free desktop photo album slideshow for the desktop from
Slide.Com, he suggested I call them, I did, they said there is no reason or
have there been any problems and it would not be their program. I Called
COMPAQ (HP) they prettybmuch agreed and suggested that if someone could take
the harddrive out and try it in their PC. I did that, and he got an Error
message stating the Computer was running a different Version of windows, he
only had windows 98, so it would not boot. If I may, I have a two part
question, does anyone have any idea how I can fix this, two, the computer
came with Win XP Home Edition Installed, however I have the Product Key
Number, can I get a replacement CD, and how to download the I think it's 6 or
7 Win Xp Recovery Disks or startup, not sure the name is correct. I am new to
this, please bare with me mates.

Cheers

If you don't get any response at post, you have a hardware failure. Just what hardware is the
problem.
Most likely the Hard drive is not the problem if another computer actually saw that it had windows
XP on it and the power supply is still working.
It could be the memory, it could be the video, it could be the motherboard.
You did not say if it was a desktop or laptop computer. If desktop, try removing all cards (except
the video) and try a reboot.
If no go, try various swaps of memory modules. If no go, take it to a shop.

You get your restore disks from Compaq.