Win Mail

  • Thread starter Wolfgang Seiberth
  • Start date
W

Wolfgang Seiberth

I have Vista Home Premium with SP1, Win Mail vers.6.0.6000, IE7
vers.7.0.6001 and Norton AntiVirus Online vers.15.0.0.58 from T-Home. When I
save an attachment from a mail received, Win Mail shuts down and restarts
automatically again. But very often the attachment is properly stored. Any
help?
 
G

Gary VanderMolen

There is a known attachments problem caused by a recent update to
Norton antivirus. There may be a newer update that corrects the problem,
so first try updating Norton.

Norton Antivirus users are entitled to a free upgrade to Norton Antivirus 2009,
which cures the problem. If interested, contact Symantec via online chat.

As a last resort, uninstall Norton antivirus and follow up with their debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

If you like, we can recommend a more compatible free antivirus.
 

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