Most customers will get a message in Studio, "No disc writer device found!"
when the burner is not detected by Studio. This may mean that either Studio
or Windows no longer recognizes the drive. If you have just installed a
Studio 8 patch and this occurs, then most likely the patching process did
not work correctly and step 2 below should fix the problem.
1. Make sure your burner is listed in Device Manager. To find it in your
Device Manager in Windows 2000 and XP, right click on "My Computer" ->
Manage -> Device Manager. In Windows 98SE and ME, right click on "My
Computer" -> Properties -> Device Manager. If it is not listed, contact the
manufacturer of the burner to get the device installed properly.
2. Uninstall Studio, reinstall Studio from your original CD and then apply
the most current patch.
a. UNINSTALL STUDIO 8: Click on Start ->Programs -> Studio 8 - Uninstall
Studio 8. Follow any on-screen instruction to complete the process. Delete
any shared files if prompted by the uninstaller. If you have a DV board,
disconnect the camera and cable from the board.
b. RUN REGDELETE.EXE: This program deletes Pinnacle entries to your
registry. We use this in case the uninstaller left any entries behind. If
you do not have Regdelete, you can get it from the following link
ftp://ftp.pinnaclesys.de/driver/pc/Regdelete/ver60/RegDelete.exe
c. REINSTALL STUDIO 8 FROM YOUR CD: Insert your Studio CD and reinstall the
software. Make sure you are logged in as the Administrator (or as a user
with Admin privileges) when installing Studio. It is strongly recommended
that Studio be installed in its default directory on the main OS drive.
d. DOWNLOAD AND INSTALL THE LATEST VERSION OF STUDIO 8: In Studio, click on
the Help pulldown menu, then Software Updates. If a new version of Studio is
detected on our web site, you will be asked to download it. Download the
patch to location where you will remember (such as the desktop), then exit
Studio. Double-click on the file that you just downloaded. It will now patch
the existing version of Studio you have to the latest version.
2. Check the CD/DVD manufacturer's web site for a firmware update. You can
find the firmware version for your burner in device manager under properties
for the burner.
3. In device manager, check the Hard Drive controller to see if it is a Via
or Intel controller. Get an update for the driver from the correct vendors
web site.
Intel:
http://appsr.intel.com/scripts-df/f...uctID=182&OSFullName=Windows*+2000&submit=Go!
VIA:
http://www.viaarena.com/?PageID=2
4. If you have any other disc burning software such as nero, Adaptec or
Roxio Easy CD creator, you can try both of the following:
A. upgrade your burning software to the latest version
B. uninstall all disc burning software
Then see if you can then detect the drive with Studio 8.
By the way, Studio usually requires DMA to be active for all disk drives
used.
Adm C
===========================================================
As a followup, I've just (also)noticed that Studio 8 (Movie Authoring
Software) also does not recognize any writable drives on the machine....
So I'm suspecting more this is a registry or security-related problem...
or perhaps an IDE driver problem on Windows 2000 on this machine (since
all was working fine on Windows 98SE yesterday!)
Any additional ideas would be appreicated for where to look...
