Roxio Easy CD Creator Problem

[VG]

I have been scanning the FAQs on the Roxio web site to try and resolve the
following problem, but none of their propose solutions work on my machine.

I have Easy CD Creator 5 Platinum on a Pentium 3 machine with Windows 2000.
Some of the features on the Project Selector work fine, but the 'Music CD
Project' constantly throws up the following error: 'Exception in
CreateInstanc of Creator - Program will be shut down'.

I tried using 'Sound Stream'. It allows me to enter music tracks but won't
play them. Message reads 'Unable to use sound card for playback. Another
application may already be using it'. Nothing else is using the sound card
to the best of my knowledge, unless it was loaded at startup and something
else is running silently in the background.

I have tried uninstalling and reinstalling, and have applied the recommended
patches. The version update fails to install - it keeps asking me to
re-install.

There appear to be a lot of disillusions customers commenting on similar
problems, on the Roxio Discussion Group.

Roxio charge £20 for telephone support, and I attempted to use e-mail
support, but they tell me my software no longer qualifies for support - it
is only a few years old, and previously worked ok on Win98 . I am not
impressed to say the least!!

Has anyone else had similar problems. Grateful for any advice.

Thanks in advance.

V.G.

 

[Charles Angelich]

I have been scanning the FAQs on the Roxio web site to try and resolve the
following problem, but none of their propose solutions work on my machine.

I have Easy CD Creator 5 Platinum on a Pentium 3 machine with Windows 2000.
Some of the features on the Project Selector work fine, but the 'Music CD
Project' constantly throws up the following error: 'Exception in
CreateInstanc of Creator - Program will be shut down'.

Roxio Platinum wouldn't function properly on my brother's W98SE
machine so I tried installing it to my W2K machine - no go.

You _may_ find it difficult to uninstall as well. :-\

I installed NERO and have had no problems with that software.

Charles.Angelich

MP3/WMA streaming:
http://www.undercoverdesign.com/dosghost/samples.asp

DOS & W31:
http://www.undercoverdesign.com/dosghost/

Entertainment:
http://www.undercoverdesign.com/dosghost/faf

 

[VG]

Roxio Platinum wouldn't function properly on my brother's W98SE
machine so I tried installing it to my W2K machine - no go.

You _may_ find it difficult to uninstall as well. :-\

I installed NERO and have had no problems with that software.

Charles.Angelich

MP3/WMA streaming:
http://www.undercoverdesign.com/dosghost/samples.asp

DOS & W31:
http://www.undercoverdesign.com/dosghost/

Entertainment:
http://www.undercoverdesign.com/dosghost/faf

Thanks for your comments.
I have already downloaded and installed an evaluation copy of Nero6
No problems at all so far. It looks like a very impressive piece of
software.
I still have Easy CD Creator on my machine. I may have to 'close' some of my
existing discs (I think it can still do that). Am slightly concerned that
any 'open' discs will not be compatable with Nero. I hope there will not be
any conflicts.

V.G..

 

[Guest]

I have had Roxio problems on a Win2k machine which became
a MS SR report. In essence my problem was that EasyCD kept
screwing the registry, resulting in blue screens and
shutdown/start problems.
In essence the Ms support specialist contacted Roxio, and
they eventually linked me through to two programs in their
support area, which are NOT available to normal users.
This cured the immdediate problem. I decided though that
there had been too many problems, and like your other
reply, I swithed to Nero. No problems at all with this
product