Why can't this XP machine send email to a particular Yahoo account?

[TomYoung]

Hi all:

I've got a simple 2-machine home network, with the two machines
connected to the Internet via a router. One machine runs Vista, one
runs XP.

Up until a short time ago both machines could send email to a
particular Yahoo account; let's call it (e-mail address removed). A week or
so ago it became apparent that the XP machine could no longer send
email to this particular account: the message would go into the
Outbox and then settle into the Sent Items folder after communicating
with the email server, but the recipient would not receive the
message. There was no local failure message, no "bounce" message from
the receiving server and the message didn't end up in the recipient's
spam bucket. The message just seemed to disappear into bit and bite
heaven.

The Vista machine can still send messages to (e-mail address removed).

The XP machine can still send messages to other Yahoo accounts: a
message to (e-mail address removed) shows up just fine. For some reason
messages sent to this one particular account - (e-mail address removed) - are
failing silently.

I've deleted the recipient's contact information in the XP machine's
Address Book and created the recipient's information from scratch.
Still doesn't work.

Any ideas about what's going on here?

TIA.

Tom Young

 

[Patrick Keenan]

Hi all:

I've got a simple 2-machine home network, with the two machines
connected to the Internet via a router. One machine runs Vista, one
runs XP.

Up until a short time ago both machines could send email to a
particular Yahoo account;

Are they sending from the same account or from different accounts?

let's call it (e-mail address removed). A week or
so ago it became apparent that the XP machine could no longer send
email to this particular account: the message would go into the
Outbox and then settle into the Sent Items folder after communicating
with the email server, but the recipient would not receive the
message. There was no local failure message, no "bounce" message from
the receiving server and the message didn't end up in the recipient's
spam bucket. The message just seemed to disappear into bit and bite
heaven.

The Vista machine can still send messages to (e-mail address removed).

The XP machine can still send messages to other Yahoo accounts: a
message to (e-mail address removed) shows up just fine. For some reason
messages sent to this one particular account - (e-mail address removed) - are
failing silently.

I've deleted the recipient's contact information in the XP machine's
Address Book and created the recipient's information from scratch.
Still doesn't work.

Any ideas about what's going on here?

TIA.

Tom Young

you're sending to one destination from different machines, but the first
question should be if the sending machines are sending using different email
accounts. If they're using different accounts, perhaps one is blocked or
is being caught in spam traps.

HTH
-pk

 

[PA Bear]

And your Mail Client would be...?

 

[HeyBub]

I've deleted the recipient's contact information in the XP machine's
Address Book and created the recipient's information from scratch.
Still doesn't work.

Any ideas about what's going on here?

TIA.

Did the failed message involve the word "penis?"

 

[TomYoung]

Are they sending from the same account or from different accounts?








you're sending to one destination from different machines, but the first
question should be if the sending machines are sending using different email
accounts. If they're using different accounts, perhaps one is blocked or
is being caught in spam traps.

HTH
-pk

The two machines *are* using different accounts. But I don't thing
the XP machine's account is being blocked: the message sent doesn't
end up in the recipient's Yahoo account "Bulk" folder (where Yahoo
directs spam) and a different Yahoo account *does* receive mail from
the XP machine. However, that gives me something to try since the
same accounts exist on both machines.

Thanks.

 

[TomYoung]

And your Mail Client would be...?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Adminhttp://aumha.net
DTS-Lhttp://dts-l.org/

Oops, sorry. It's Windows Mail on the Vista machine and Outlook
Express on the XP machine.

 

[TomYoung]

Did the failed message involve the word "penis?"

No, but thanks for playing.

 

[PA Bear]

We're dealing only with the WinXP machine here.

If a copy of the message ends up in Sent Items folder, the problem is not on
your end. Ask the recipient to check his/her Bulk Mail folder or Spam
Protection settings.

 

[VanguardLH]

in message

Hi all:

I've got a simple 2-machine home network, with the two machines
connected to the Internet via a router. One machine runs Vista, one
runs XP.

That doesn't stipulate that you are using one IP address (for the
WAN-side of a NAT router) or have separate IP addresses for each of
your hosts (and going out through a non-NAT router). You might be
sharing one IP address from your ISP by using a NAT router. You might
have paid to get two IP addresses from your ISP and are using just a
router (no NAT function) so each host is seen as having a different IP
address. In the latter case, it is possible that one of your hosts is
on a spam blacklist so e-mails sent from there will get rejected or
blocked.

Up until a short time ago both machines could send email to a
particular Yahoo account; let's call it (e-mail address removed). A week
or
so ago it became apparent that the XP machine could no longer send
email to this particular account: the message would go into the
Outbox and then settle into the Sent Items folder after
communicating
with the email server, but the recipient would not receive the
message. There was no local failure message, no "bounce" message
from
the receiving server and the message didn't end up in the
recipient's
spam bucket. The message just seemed to disappear into bit and bite
heaven.

The draft of a new e-mail is saved in the Drafts folder as you compose
it. When you send that message, it moves into the Outbox from where
the e-mail client will issue a copy to the mail server. If and only
if a good status (+OK) is received from the mail server by the e-mail
client then the e-mail client moves that message into the Sent Items
folder (unless you configure it to go elsewhere). So if the message
moved from the Outbox to the Sent Items folder then your e-mail client
was told by the mail server that the mail server successfully received
that message. Your e-mail client cannot do anything regarding the
actual delivery of your message. It's not in the loop anymore.

The problem is with your sending mail server in not delivering some of
your messages. It is also possible that you are inserting content
into your e-mails sent from the Windows XP host that you are not
inserting into e-mails sent from your Windows Vista host, and the
sending mail server, receiving mail host, or recipient are triggering
on that extra content, like marking it as spam.

Carbon copy yourself on some outbound test e-mails. If those e-mails
show up in your Inbox when using the webmail interface to your e-mail
account (or they successfully get yanked down to your e-mail client)
then obviously your sending mail server got your message from your
e-mail client and there is nothing wrong with your local e-mail client
setup.

The Vista machine can still send messages to (e-mail address removed).

The XP machine can still send messages to other Yahoo accounts: a
message to (e-mail address removed) shows up just fine. For some
reason
messages sent to this one particular account - (e-mail address removed) -
are
failing silently.

Maybe (e-mail address removed) has a rule that blocks or deletes e-mails with
whatever content is within them when you compose them on your Windows
XP host.

I've deleted the recipient's contact information in the XP machine's
Address Book and created the recipient's information from scratch.
Still doesn't work.

Won't help. Your sending mail server already successfully got your
message. That is evident because the server sent back an +OK status
when it received the message which caused your e-mail client to move
the local copy of that message from the Outbox to the Sent Items
folder.

Got Google's Desktop installed on the Windows XP host?

It is likely that you will need to see the raw source for e-mails that
you send from your Windows XP and Vista hosts that are received by the
intended recipient. The e-mails are not showing up at the recipient
for those you send from your Windows XP host but maybe the recipient
needs to disable any spam filtering or server-side rules they defined
in their e-mail account (and have them use the webmail interface to
their e-mail account rather than whatever software environment they
are using for a local e-mail client). Get rid of the recipient's host
and its setup from interferring with receipt of your e-mails and have
the recipient use the webmail interface only to monitor for your test
e-mails sent from both of your hosts.

 

[VanguardLH]

The two machines *are* using different accounts. But I don't thing
the XP machine's account is being blocked: the message sent doesn't
end up in the recipient's Yahoo account "Bulk" folder (where Yahoo
directs spam) and a different Yahoo account *does* receive mail from
the XP machine. However, that gives me something to try since the
same accounts exist on both machines.

Thanks.

So these two hosts are NOT configured the same. Each host uses a
different e-mail account. So what happens when you configure your
Vista host to use the e-mail account that is normally used by your
Windows XP host?

The problem isn't at your end. It is up at your sending mail server,
options you have configured up on your mail server (like rules on
outbound messages, if available), or that e-mails from that
problematic account are getting rejected or blocked by the recipient's
mail service (i.e., up at their mail server and not necessarily down
in their local environment). It is possible the recipient's ISP is
blocking your e-mails from the e-mail account you use with your
Windows XP host because it was/is a known spam source. That means it
will never show up in the recipient's Bulk folder (in their webmail
account) and will never reach their local e-mail client. It got
blocked upstream of the recipient's mailbox.

Without the headers in a received copy of your e-mail sent from your
e-mail account that is normally associated with your Windows XP host,
I can't tell if you are currently on a spam blacklist.

 

[TomYoung]

Are they sending from the same account or from different accounts?








you're sending to one destination from different machines, but the first
question should be if the sending machines are sending using different email
accounts. If they're using different accounts, perhaps one is blocked or
is being caught in spam traps.

Hand that man a cigar!

It turns out that the recipient, by accident, labeled an email from
the XP machine - and from the account typically used on the XP machine
when sending to that particular address - as "Spam", which completely
blocked that email address from the recipient as opposed to putting
email from that account into the spam bucket. Got that squared away
now.

Thanks!

Tom Young