where could outlook possibly store emails if no PST was defined

[PGB]

O.k. I know that there has been a lot of post about this subject, but
my case is somewhat different. Here is the setting:

OS: Windows 2000
OL ver.: 2002
Environment: Exchange Server, Roaming profiles

What happened:
One user signs in to another PC, opens up his outlook, however, by
default OL2002 is set to deliver mail to personal folder rather than
to his exchange mailbox. Right before his eyes he sees his email
disappear one by one.

My Action plan:
Go to the PC that he signed on where his email disappeared. Look at
his profile folder which is C:\Documents and Settings\username\Local
Settings\Outlook . I was hoping to a .pst file and I did. So I
imported this PST back to his Exchange mailbox only finding that the
emails that was imported were from six months ago. This did not
suprise me, because his archiving settings was set to archive items
older than six months. So, I was puzzled, I searched for other .pst
files in the computer but none of them belonged to his.

What I think happend:
He opened up his outlook, the default was to deliver his mail to a
personal folder, but a default personal folder did not exist. This where I am
lost, where did outlook deliver those email. What can I do to retrieve
his email. Please, help!

 

[Robert Findlay [MSFT]]

The only suggestion I can offer is since you say that they are using
roaming profiles then the .pst file most like is not located on the C:
drive. It is entirely possible that the .pst file stored on a network share
where ever the users roaming profile is located.

I hope this information is helpful.

Robert Findlay
Partner Technical Lead -- Outlook/Office Setup
Microsoft Technical Support for Platforms and Business Applications


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