Thanks, Russ. Yes, that is the file association I show
for TIF.
As for the Netspy Trojan Horse Rule, I did have to
disable this default rule after I first installed Norton
Firewall in order to avoid those annoying Alert Tracker
error messages that say "Rule Default Block Netspy Trojan
Horse Matched." I don't think my fax problems started
when I installed Norton or disabled this default rule.
I did try to send a fax just now with the Norton firewall
disabled but the problem still occurs. You don't suppose
I have to uninstall the Firewall to completely rule it
out, do you?
-----Original Message-----
Is your file association for TIF files:
"rundll32.exe <drive>:\WINDOWS\system32
\shimgvw.dll,ImageView_Fullscreen %1"
?
The only ohter documented cause of this problem that
I've seen is firewall
software Trojan horse rules. The most common is one that
ships with Norton
Internet Security. Details on that on are available here:
http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c
78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?
OpenDocument
--
Russ Valentine
[MVP-Outlook]
Faxinating! I have the EXACT same problem using XP
Home
version 5.1 Build 2600 on a Sony VAIO PCV-RX650. After
6
months of flawless fax, all of a sudden I started to
get "The fax preview cannot be displayed" error message
when I hit the "Preview Fax..." button in the Send Fax
Wizard. (But I continue to be able to preview existing
faxes in the Inbox and Sent Items folders just fine.)
When I hit the Finish button, the Wizard closes and my
fax vanishes with no trace in the Fax Console Outbox or
Sent Items folder. I also removed and re-installed Fax
Service with the Add/Remove Windows Components and this
did not help. Nothing in the Knowledge Base about this
problem either.
Chip, if you decide to try the XP Repair, please let us
know if that fixes the problem.
To answer Russ's questions:
1. The Fax Printers Status in the Fax Console shows the
Local Fax Printer is Online.
2. The same problem occurs (no fax sent and preview
cannot be displayed error) when I try to send only a
cover letter (no document) from the Fax Console (using
File/Send a Fax...)
3. File types with TIF and TIFF extentions are still
registered to open with Windows Picture and Fax Viewer.
Chip, when you double-click on an existing fax in your
Fax Console's Inbox or Sent Items Folder, does it still
open with Windows Picture and Fax Viewer? Mine does.
I haven't tried to *receive* a fax since this started
happening. As a matter of fax, maybe I'll try that
tomorrow and let you know what happens.
Unlike Chip, my trigger event was not the scanner
installation (Canon MP F30) but I think instead it
might
be related to a recent Kodak EasyShare software
installation. The next move in my fax finding mission
is
to un-install EasyShare and see if that helps.
We could really use your help on this one, Russ. Please
let us know if you have any other ideas.
Thanks,
Ken Greene
-----Original Message-----
Can you send from the Fax Console? What is the status
of
the Fax Printer in
the Fax Console?
I rather suspect your scanner software created the
problem. What is the file
association for TIF files? Have you checked with your
scanner manufacturer
to see what mischief they cause?
--
Russ Valentine
[MVP-Outlook]
message
When I use the fax software that came along with XP
Pro, it has
stopped working all of a sudden. I can print to my
printer just fine.
When I have a document that want to fax, I choose
the
fax printer,
and it brings up the send fax wizard, I work my way
through that, and
then nothing happens. The fax doen't go to the
inbox
or anything. No
error messages, either. It's like it just
disappears
into thin air.
I have tried deleting the fax printer and
reinstalling
it, and that
doesn't work either. I also cannot preview the fax.
The fax wizard
gives me an error that says that the fax preview
cannot be displayed.
I have faxed hunderds of times, and have never had a
problem. I
haven't done an XP repair since I installed XP
about a
month ago. The
only thing that has changed is that I installed a
scanner, but I did
send faxed yesterday of documents that I had scanned
in using the new
scanner. Any tips would me much appreciated.
Thanks,
Chip Harris
.
.