I've been using Norton products since back when Peter was actually on the
payroll so..YES I do know. OTOH since you admit you have never used them but
are going by what "you heard" evidently you DO NOT.
Howdy,
I used NAV and Ghost for years.
I have used the free email support that Symantec offers.I
emailed back and forth until my fingers were bleeding. All
that in an attempt to get the nice person assisting me to
answer a few very simple questions. Of course, the questions
were never answered. I then sought, and received, a refund
on my copy of Ghost 9.
Never have I seen "technical support" so appallingly bad.
Then, I noticed that my NAV 2004 had "30 days" left before
expiration.
I had a few minutes and so (absentmindedly) clicked to
renew.
I paid my money, and then was amazed to see that my renewal
will expire a year from the date of my purchase, rather than
a year from its actual expiration date.
That sleazy practice simply means that I paid last year for
eleven months.
When that happened, I called Symantec Customer Service.
Even that was sleazy:
On the Symantec site there is a phone number in standard
U.S. format - 123-456-7890. Beneath the number was a note
that it was a "toll call." I thought that odd, but it seemed
of little concern, and I was happy to pay a few cents to
place the call.
It turned out to be a call to India from my office in New
Hampshire. There was no mention of the fact that this was to
be an international toll call, and there were no
international codes. In my view, it was set up to create the
appearance of a call within the U.S.
When I reached a nice fellow in India, he offered to provide
me an "800" number.
I negotiated a refund on all of my Symantec software. These
are not people that I will be doing business with.
Of course, you may feel free to dismiss my experiences, but
I will most certainly not buy a Symantec product again.
I wish you the best,
