web form confirmation page not working

G

Guest

I have posted a website via Publisher 2003 using an http site through
ipowerweb. Most of the site works fine, but when someone goes to complete my
web form and hits the "submit" button, there are problems. The information
from the form that I input is just fine (english, clear, etc.). However, it
is supposed to say "Form Confirmation" and "Thank you for submitting the
following information:" at the top of the page, then "Return to form" at the
bottom. Instead of those words, my customers have seen either rectangles or
chinese characters. What could cause the corruption of the fpse, and how do
I fix it? Please help!!
 
T

Thomas A. Rowe

If you use Publisher 2003, then any thing that requires the FP extensions will not work, unless you
edit the page with FP and then publish it.

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
WebMaster Resources(tm)

FrontPage Resources, WebCircle, MS KB Quick Links, etc.
==============================================
If you feel your current issue is a results of installing
a Service Pack or security update, please contact
Microsoft Product Support Services:
http://support.microsoft.com
If the problem can be shown to have been caused by a
security update, then there is usually no charge for the call.
==============================================
 
G

Guest

Ok, how do I do that? I am somewhat proficient with Publisher, but do not
consider myself to be very technical. Is there some information that can
walk me through this process? Thank you!
 
?

=?Windows-1252?Q?Rob_Giordano_\=28Crash_Gordon=AE\

redo the form using FP's Form Component. You really shouldn't use Pub for webpages...very messy.
 
G

Guest

Ok...I'll try to do that (although I haven't the faintest idea as to how),
but the reason I'm not using FP is because I did not find it to be user
friendly whatsoever. Publisher walked me through the process so easily, and
the FP formats were outdated (read that as ugly and embarrasingly
primitive-looking) and very difficult for the non-technical person to use.
So, I am still stuck wondereing if this a Publisher issue or is it a FPSE
issue? Frankly, everyone has been pointing the finger at everyone else and
I'm stuck in the middle with a semi-functional website. I keep hearing how
the FPSE are very fragile and easily corrupted, and I've put HOURS into this
process and have emailed or IM'd three different groups and no one agrees to
the root of the problem. AND, how do I redo the form using FP's Form
Component within the Pub 2003 site? Are there instructions available on how
to do this somewhere? The form worked perfectly on Publisher's test
ISP...why on earth would there be a problem using my ISP since they used the
same exact files? Can you see where I'm confused?
Thanks...

If it were a horse, I'd shoot it.
 
T

Thomas A. Rowe

In order to use the functionality of the FP extensions, you have to use FP to design and publish the
page, not Publisher.

You need to import the Publisher content in to a FP web, then redo the form page or any page that
you want to use FP features on.

Publisher is a desktop publishing application, not a web / HTML editor, it like Word and PowerPoint
have the ability to save file as HTML, however is not design to create web sites.
--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
WebMaster Resources(tm)

FrontPage Resources, WebCircle, MS KB Quick Links, etc.
==============================================
If you feel your current issue is a results of installing
a Service Pack or security update, please contact
Microsoft Product Support Services:
http://support.microsoft.com
If the problem can be shown to have been caused by a
security update, then there is usually no charge for the call.
==============================================
 
?

=?Windows-1252?Q?Rob_Giordano_\=28Crash_Gordon=AE\

Pub is for print, FP is for Webs. Although Pub will generate html "pages" it doesn't create a Web, and more importantly it does a crummy job of generating html...really messy. The time you'd have to clean up Pub pages and making it into a web would be better spent learning how to use the right tool for the job...FP.

Basically...start over, use FP to create a Web...use your Pub creation as a design guide...you can still use any images from pub...just Import them into FP first. It really shouldn't take too long to do - once you've learned the basics AND get used to the fact that you're not working towards a paper format.
 
D

David Bartosik [MSFT MVP]

Thomas, you are incorrect. The form controls of Publisher are FrontPages.
Remember that Office always shares code objects across Suite products. While
Publisher's form functionality is not as robust as FP, it does still use,
requires, the Frontpage Server Extensions. This is all built into Publisher
and invisible to the customer. The customer only has to publish via http a
Publisher form to a FPSE ready server to achieve a functional form.
This Publisher customer posted this thread at my request. As such I consider
this as much a post from me as it is the customer.
In my 5 years of being a Publisher MVP I have not once encountered this
customers issue. In fact as long as the publisher web is published in http
to a FPSE ready server there is never an issue.
I hope a possible resolution of the issue can be achieved here in the public
forum to serve the customer.

David Bartosik - [MSFT MVP]
http://www.publishermvps.com
http://www.davidbartosik.com
 
D

David Bartosik [MSFT MVP]

Calm down Leah. I will make sure your issue is resolved if I have to do it
behind the scenes to get it done. I did not realize that requesting you
forward the FPSE issue here would result in stressing you out. I apologize
for that. Fwiw, I am a web site designer and programmer in my real job and
currently develop in asp.net. But I have developed Publisher webs and I have
developed FrontPage webs. Every product has a place (which is why MS makes
money). You should know that those that do not understand Publisher are
typically very anti-Publisher. Don't let that get you freaked out.

David Bartosik - [MSFT MVP]
http://www.publishermvps.com
http://www.davidbartosik.com
 
D

David Bartosik [MSFT MVP]

inline...

Thomas A. Rowe said:
In order to use the functionality of the FP extensions, you have to use FP
to design and publish the page, not Publisher.


False.
Refer to KB and/or http://www.publishermvps.com/Default.aspx?tabid=30

You need to import the Publisher content in to a FP web, then redo the
form page or any page that you want to use FP features on.

False.
Refer to KB and/or http://www.publishermvps.com/Default.aspx?tabid=30

Publisher is a desktop publishing application, not a web / HTML editor, it
like Word and PowerPoint have the ability to save file as HTML,

true. and fully understood and accepted.
refer to left side column on
http://www.publishermvps.com/WebDesign/tabid/29/Default.aspx
however is not design to create web sites.
--

actually, yes it is.
Refer to real world examples listed at
http://www.publishermvps.com/WebDesign/tabid/29/Default.aspx

I encourage you to open the application and review it.

David Bartosik - [MSFT MVP]
http://www.publishermvps.com
http://www.davidbartosik.com
 
D

David Bartosik [MSFT MVP]

inline...
in message Pub is for print, FP is for Webs. Although Pub will generate html "pages"
it doesn't create a Web, and more importantly it >does a crummy job of
generating html...really messy. The time you'd have to clean up Pub pages
and making it into a >web would be better spent learning how to use the
right tool for the job...FP.

yes the html is not close to pure. otherwise these statements are either
false and/or irrelevant.
Basically...start over, use FP to create a Web...use your Pub creation as a
design guide...you can still use any images >from pub...just Import them
into FP first. It really shouldn't take too long to do - once you've
learned the basics AND >get used to the fact that you're not working
towards a paper format.

please recognize that stating personal opinions do not address the customer
issue.

David Bartosik - [MSFT MVP]
http://www.publishermvps.com
http://www.davidbartosik.com
 
S

Steve Easton

Can you post a link so I can take a look??

--
Steve Easton
Microsoft MVP FrontPage
95isalive
This site is best viewed............
........................with a computer
 
G

Guest

Thank you David and Steve...again, my frustration lies in the fact that my
need wasn't addressed and I don't have the time to rebuild this site (and I
don't like the FP software). David, thank you in particular for your
commitment to getting my issue resolved. You're the first to step up to the
plate.

Steve, the url is: www.advancedparentingconcepts.com. You'd be looking for
the class registration page. There is no need to input anything before
hitting "submit." Once you hit submit, you'll be sent to the Form
Confirmatin page. You'll see the rectangles (or maybe Chinese) above and
below the form properties I created, which show up just fine.

The core question is: why would this confirmation page work perfectly on
the MS Pub test server (using exact same files) and not on my ISP's server?
I think that if we can figure that out, we'll have solved the issue and saved
me a lot of time and money.

Thank you all for your help...
 
T

Thomas A. Rowe

Have you contacted your web host and ask them to check the language settings?

Users do not have access or control over the default confirmation page.

In FP, the option would be to try using a Custom Confirmation page to work around the issue, if the
web host can't resolve the issue.

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
WebMaster Resources(tm)

FrontPage Resources, WebCircle, MS KB Quick Links, etc.
==============================================
If you feel your current issue is a results of installing
a Service Pack or security update, please contact
Microsoft Product Support Services:
http://support.microsoft.com
If the problem can be shown to have been caused by a
security update, then there is usually no charge for the call.
==============================================
 
S

Steve Easton

Ok, I'm looking now.
Give me a few minutes.

;-)

--
Steve Easton
Microsoft MVP FrontPage
95isalive
This site is best viewed............
........................with a computer
 
T

Thomas A. Rowe

Ok, I stand corrected regarding the fact that you can at least create a form in Publisher 2002 and
2003 and then uploaded via Web Folder (http) to a remote server that has the FP extensions and the
form will work as long as the web host has configured the extensions to process email. As far as the
default confirmation page, users do not have any control over it, whether using FP or not.

However, using Publisher 2002 or 2003 there are other issues... mainly because Publisher is a
desktop publishing application, not a web development application, it just has the ability to save
it documents in HTML, just like Word and PowerPoint, etc.

1. you do not have the ability to deal with any of the FP extensions features available via FP from
within Publisher, you can't even see what version of the FP extensions are installed on the server.

2. you can not edit individual pages and then just upload those individual changes pages, instead
you have to upload the entire site again, nor can you make any change on the live/remote server and
then import those change back into your original document.

3. you have very limited control over the form data format, other then to select what is to happen
to the form data (stored in a folder, email or processed by server-side form handler). You can not
send to both a file and email at the same time or apply any form field validation.

http://www.ecom-data.com/webpub/pubweb.htm (Publisher 2002)
(I see no way to fix the form page from within Publisher once it have been save as a web.)

http://www.ecom-data.com/webpubp1 (Publisher 2003)

I will say that MS has done a better job of having the Publisher's generated web pages, display in
different browsers better.

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
WebMaster Resources(tm)

FrontPage Resources, WebCircle, MS KB Quick Links, etc.
==============================================
If you feel your current issue is a results of installing
a Service Pack or security update, please contact
Microsoft Product Support Services:
http://support.microsoft.com
If the problem can be shown to have been caused by a
security update, then there is usually no charge for the call.
==============================================

David Bartosik said:
Thomas, you are incorrect. The form controls of Publisher are FrontPages. Remember that Office
always shares code objects across Suite products. While Publisher's form functionality is not as
robust as FP, it does still use, requires, the Frontpage Server Extensions. This is all built into
Publisher and invisible to the customer. The customer only has to publish via http a Publisher
form to a FPSE ready server to achieve a functional form.
This Publisher customer posted this thread at my request. As such I consider this as much a post
from me as it is the customer.
In my 5 years of being a Publisher MVP I have not once encountered this customers issue. In fact
as long as the publisher web is published in http to a FPSE ready server there is never an issue.
I hope a possible resolution of the issue can be achieved here in the public forum to serve the
customer.

David Bartosik - [MSFT MVP]
http://www.publishermvps.com
http://www.davidbartosik.com


Thomas A. Rowe said:
If you use Publisher 2003, then any thing that requires the FP extensions will not work, unless
you edit the page with FP and then publish it.

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
WebMaster Resources(tm)

FrontPage Resources, WebCircle, MS KB Quick Links, etc.
==============================================
If you feel your current issue is a results of installing
a Service Pack or security update, please contact
Microsoft Product Support Services:
http://support.microsoft.com
If the problem can be shown to have been caused by a
security update, then there is usually no charge for the call.
==============================================
 
T

Thomas A. Rowe

I encourage you to open the application and review it.

I have open it and I have used it, but I would never use it to create a web site. I would use it to
create brochures, catalogs, business cards, flyers, and other print media type documents.

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
WebMaster Resources(tm)

FrontPage Resources, WebCircle, MS KB Quick Links, etc.
==============================================
If you feel your current issue is a results of installing
a Service Pack or security update, please contact
Microsoft Product Support Services:
http://support.microsoft.com
If the problem can be shown to have been caused by a
security update, then there is usually no charge for the call.
==============================================

David Bartosik said:
inline...

Thomas A. Rowe said:
In order to use the functionality of the FP extensions, you have to use FP to design and publish
the page, not Publisher.


False.
Refer to KB and/or http://www.publishermvps.com/Default.aspx?tabid=30

You need to import the Publisher content in to a FP web, then redo the form page or any page that
you want to use FP features on.

False.
Refer to KB and/or http://www.publishermvps.com/Default.aspx?tabid=30

Publisher is a desktop publishing application, not a web / HTML editor, it like Word and
PowerPoint have the ability to save file as HTML,

true. and fully understood and accepted.
refer to left side column on http://www.publishermvps.com/WebDesign/tabid/29/Default.aspx
however is not design to create web sites.
--

actually, yes it is.
Refer to real world examples listed at
http://www.publishermvps.com/WebDesign/tabid/29/Default.aspx

I encourage you to open the application and review it.

David Bartosik - [MSFT MVP]
http://www.publishermvps.com
http://www.davidbartosik.com
 
S

Steve Easton

Ok.

Here are my thoughts.

First: Your public server is running Apache /UNIX, obviously with FP extensions.
However, FP extensions for Apache/UNIX are written by RTR software, www.rtr.com
and not Microsoft, so that is "possibly" part of the issue, although all of my sites run on apache
and they use forms.

Second: The actual form page.
There are tables and span tags interspersed ( opened and closed ) between the input fields for your
form.
Also the Submit and Reset buttons "appear" in the middle of the code and not in "sequence" with the
form.
I realize this is because the page uses absolute positioning, *but* this may be part of the issue as
Absolute positioning can sometimes be "flakey" at best.

What I would do: Create a table with 2 cells or a div which ever you prefer, and then create the
form and it's input fields buttons etc in the right cell or div like the example below

<div>
<form action=../_vti_bin/shtml.exe/index_files/Page316.htm method=post
webbot-action="--WEBBOT-SELF--">
<!--webbot bot="SaveResults" s-email-address="(e-mail address removed)"
s-email-format="TEXT/PRE" b-email-label-fields="TRUE"
s-email-Subject="APC website registration" s-builtin-fields="Date Time"
b-email-subject-from-field="FALSE" startspan--><input TYPE="hidden" NAME="VTI-GROUP"
VALUE="0"><!--webbot bot="SaveResults" i-checksum="43374" endspan -->
<input type=checkbox value=Yes name="School_class_one_person"
v:shapes="_x0000_s1588">

<input type=checkbox value=Yes name="School_class_couple"
v:shapes="_x0000_s1593">

<input type=checkbox value=Yes name="Six_week_class_couple"
v:shapes="_x0000_s1504">

/////////and so on and end with the following///////

<input type=submit value=Submit v:shapes="_x0000_s1561">
<input type=reset value=Reset v:shapes="_x0000_s1537">
</div>

hope this helps.

--
Steve Easton
Microsoft MVP FrontPage
95isalive
This site is best viewed............
........................with a computer
 

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