W32.Bugbear@mm, I can't get rid of

[Sherry]

I recently had a friend install Windows XP Home Edition
and Nortor Anti Virus 2005. After the Anti Virus ran it
showed that my computer has W32.Bugbear@mm. The anti virus
cannot Quaratine or even delete it. I am a rookie and do
not know how to to get this out of my machine. Could
someone, please, tell me in layman's terms how to go about
this. Thanks, Sherry

 

[Guest]

Sherry if you click or paste this link this will help.

http://securityresponse.symantec.com/avcenter/venc/data/[email protected]

 

[Sherry]

Jeff, Thanks!!! I will try it.

-----Original Message-----
Sherry if you click or paste this link this will help.

http://securityresponse.symantec.com/avcenter/venc/data/w3 (e-mail address removed)

.

 

[Guest]

Symantec has a removal tool:
http://securityresponse.symantec.com/avcenter/venc/data/[email protected]
You can also try Stinger:
http://vil.nai.com/vil/stinger/

 

[David H. Lipman]

There are anti virus News Groups specifically for this type of discussion.

microsoft.public.scripting.virus.discussion
microsoft.public.security.virus
alt.comp.virus
alt.comp.anti-virus

Obtain McAfee's virus and worm removal tool, Stinger: http://vil.nai.com/vil/stinger/

1) Disable System Restore
http://vil.nai.com/vil/SystemHelpDocs/DisableSysRestore.htm
2) Reboot the affected PC into Safe Mode
3) Using McAfee Stinger, perform a Full Scan of the platform and clean/delete any
infectors found
4) Restart your PC and perform a "final" Full Scan of the platform
5) Re-enable System Restore and re-apply anyS ystem Restore preferences
(e.g. HD space to use suggested 400 ~ 600MB),
7) Reboot the PC.
6) Create a new Restore point
7) Please report back the results

Dave





| I recently had a friend install Windows XP Home Edition
| and Nortor Anti Virus 2005. After the Anti Virus ran it
| showed that my computer has W32.Bugbear@mm. The anti virus
| cannot Quaratine or even delete it. I am a rookie and do
| not know how to to get this out of my machine. Could
| someone, please, tell me in layman's terms how to go about
| this. Thanks, Sherry

 

[Sherry]

Dave, I did run the Stinger and it did find the W32
\Bugbear@mm viris and it showed it deleted it. Thanks,
Sherry

 

[Sherry]

Thank-you, thank-you, thank-you. I ran the McAfee Avert
Stinger and it found the W32\Bugbear@mm virus. It showed
afterwards 59411 clean files, 1 infected file, and 1 file
deleted. Thank-you again, Sherry

 

[Sherry]

Dave, I did run the McAfee Stinger and it found W32
\Bugbear@mm virus and deleted it. Thanks, Sherry

 

[David H. Lipman]

Glad to hear it !

Dave



| Dave, I did run the McAfee Stinger and it found W32
| \Bugbear@mm virus and deleted it. Thanks, Sherry

 

[Sherry]

Jeff, thanks for your help...I ranMcAfee AVERT Stinger, it
found W32\Bugbear@mm virus. After running it Clean Files
59411, infected files 1, deleted files 1. Again thanks
for your help. Sherry

 

[Guest]

Your Welcome

Thank-you, thank-you, thank-you. I ran the McAfee Avert
Stinger and it found the W32\Bugbear@mm virus. It showed
afterwards 59411 clean files, 1 infected file, and 1 file
deleted. Thank-you again, Sherry