W2K Pro explorere.exe

[John Ruthroff]

W2K pro with SP4 installed. Has worked fine for many
months. Today it crashed while opening a file. Rebooted,
logon is normal. Desktop comes up, icons start to build
very slowly. Then, "Program Error, explorer.exe has
generated errors and will be closed by Windows". A windows
installer screen then appears and tries to install a
Symantec product. I close this window, and I get the
initial "Program Error..." concerning explorer genetating
errors again. The system generates another "Program
error..." box about every five seconds.

I then see "Instruction at 0x77fc9906 referenced memory at
0x00390033. The memory could not be written."

I can go to TaskManager and watch drwatson build a new
Program Error ever few seconds. Closing the program errors
doesn't help since new ones keep popping up.

Questions:

1. Is it possible to just reinstall explorere.exe of the
CD ROM?

2. If not, and I reinstall W2K over the above
installation, do I lose all my applications, i.e. am I
going to have to reinstall all my apps again?

3. Anyone have any other ideas?

Thanks!

John

I installed a new copy of W2K on another drive on the same
PC. Then installed Norton AV, did a live update and a scan
of the entire PC. No virus found.

 

[Guest]

Had the same problem once. Take a look at Dr.Watson to find out when the errors started. Then compare that with a search of all files on the hard drive modified on that date. There will be your spyware or adware (Bonzibuddy in my case). Hope this helps.

 

[dcdon]

John,

I assume you speaking of Windows Explorer. Boot with your Install CD, choose
install W2K, when you come to the prompt, choose "Repair".
You should have had a current ERD and a full backup to a reasonanle date. If
necessary, you could have restored from the *.bkf file.

good computing,
don
--------
W2K pro with SP4 installed. Has worked fine for many
months. Today it crashed while opening a file. Rebooted,
logon is normal. Desktop comes up, icons start to build
very slowly. Then, "Program Error, explorer.exe has
generated errors and will be closed by Windows". A windows
installer screen then appears and tries to install a
Symantec product. I close this window, and I get the
initial "Program Error..." concerning explorer genetating
errors again. The system generates another "Program
error..." box about every five seconds.

I then see "Instruction at 0x77fc9906 referenced memory at
0x00390033. The memory could not be written."

I can go to TaskManager and watch drwatson build a new
Program Error ever few seconds. Closing the program errors
doesn't help since new ones keep popping up.

Questions:

1. Is it possible to just reinstall explorere.exe of the
CD ROM?

2. If not, and I reinstall W2K over the above
installation, do I lose all my applications, i.e. am I
going to have to reinstall all my apps again?

3. Anyone have any other ideas?

Thanks!

John

I installed a new copy of W2K on another drive on the same
PC. Then installed Norton AV, did a live update and a scan
of the entire PC. No virus found.