VPN Login Error with XP SP2

[Guest]

Hi,

Ever since I installed SP2, I cannot VPN to my office. The only thing that
changed was the installation of SP2.

When I login, it connects to the server, then comes back to tell me that it
doesn't recognize the user name and/or password (error 691) and gives me a
chance to complete that information again. No matter what I do, It doesn't
work. To add insult to injury, I cannot connect to my company website for
about 10 minutes.

I have a laptop that's on my same home network, same workgroup, and has XP
SP2, but it uses a wireless card. It can connect just fine on that one.

Any help you can give me?

thanks,
-Trish

 

[Robert L \(MS-MVP\)]

Any errors in the VPN server? Have you tried another different username?

VPN error codeReceiving VPN error 619 while connecting to a VPN via SBC ...
VPN Error 691 - Access denied because username and/or password is invalid on
the domain ...
httP://www.chicagotech.net/vpnerrors.htm


--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com

 

[Guest]

Hi,

I couldn't see in the errors on the VPN side. I checked both the firewall
(we use Watchguard) and the domain server. The firewall log just reports
that the domain server is closing the connection (see the log dump below). I
also tried unchecking the Windows Domain box in the VPN connection dialog.

The puzzling thing is the fact that the same user name and password work on
the laptops but not on the desktop. I also tried another user name that I
know works and I'm getting the same results.

thanks,
-Trish


Watchguard firewall log dump:

2255628 04/30/07 22:29:18 y tunneld[150] connected to 67.170.113.103:3127


2255638 04/30/07 22:29:18 y tunneld[150] 156 bytes received from socket 10


2255648 04/30/07 22:29:18 y tunneld[150] recv
start-control-connection-request from 67.170.113.103

2255658 04/30/07 22:29:18 y tunneld[150] sent
start-control-connection-reply

2255668 04/30/07 22:29:18 y tunneld[150] 168 bytes received from socket 10


2255678 04/30/07 22:29:18 y tunneld[150] recv outgoing-call-request from
67.170.113.103

2255688 04/30/07 22:29:18 y tunneld[150] gre rule added for 67.170.113.103


2255698 04/30/07 22:29:18 y tunneld[150] spawned PPTPD with process id
#2855

2255708 04/30/07 22:29:18 y tunneld[150] sent outgoing-call-reply


2255718 04/30/07 22:29:18 y tunneld[2855] starting PPTPD server


2255728 04/30/07 22:29:18 y tunneld[2855] pptpd


2255738 04/30/07 22:29:18 y tunneld[2855] silent


2255748 04/30/07 22:29:18 y tunneld[2855] 192.168.111.1:192.168.111.177


2255758 04/30/07 22:29:18 y tunneld[2855] -vj


2255768 04/30/07 22:29:18 y tunneld[2855] remotename


2255778 04/30/07 22:29:18 y tunneld[2855] 67.170.113.103


2255788 04/30/07 22:29:18 y tunneld[2855] gre


2255798 04/30/07 22:29:18 y tunneld[2855] 2:3127


2255808 04/30/07 22:29:18 y tunneld[2855] channel


2255818 04/30/07 22:29:18 y tunneld[2855] 2


2255828 04/30/07 22:29:18 y tunneld[2855] +chap


2255838 04/30/07 22:29:18 y tunneld[2855] dns-addr


2255848 04/30/07 22:29:18 y tunneld[2855] 192.168.111.8


2255858 04/30/07 22:29:18 y tunneld[2855] dns-addr


2255868 04/30/07 22:29:18 y tunneld[2855] 209.63.0.6


2255878 04/30/07 22:29:18 y tunneld[2855] nbns-addr


2255888 04/30/07 22:29:18 y tunneld[2855] 192.168.111.8


2255898 04/30/07 22:29:18 y tunneld[2855] debug


2255908 04/30/07 22:29:18 y tunneld[2855] required_group


2255918 04/30/07 22:29:18 y tunneld[2855] pptp_users


2255928 04/30/07 22:29:18 y tunneld[2855] ccp-max-reset


2255938 04/30/07 22:29:18 y tunneld[2855] 257


2255948 04/30/07 22:29:18 y tunneld[2855] mppecomp


2255958 04/30/07 22:29:18 y tunneld[2855] nodrop


2255968 04/30/07 22:29:18 y tunneld[2855] nocomp


2255978 04/30/07 22:29:18 y tunneld[2855] stateless


2255988 04/30/07 22:29:18 y tunneld[2855] proxyarp


2255998 04/30/07 22:29:18 y tunneld[2855] setpptpmtu


2256008 04/30/07 22:29:18 y tunneld[2855] 1436


2256018 04/30/07 22:29:18 y pptpd[2855] Watchguard pptpd 2.2.0 started


2256028 04/30/07 22:29:18 y pptpd[2855] Using interface pptp2


2256038 04/30/07 22:29:18 y kernel pptp2: daemon attached.


2256048 04/30/07 22:29:18 y pptpd[2855] getting restart socket: pptp.2855


2256058 04/30/07 22:29:18 y pptpd[2855] Connect: pptp2 [2] <-->
67.170.113.103

2256068 04/30/07 22:29:18 y tunneld[150] 24 bytes received from socket 10


2256078 04/30/07 22:29:18 y tunneld[150] recv set-link-info from
67.170.113.103

2256088 04/30/07 22:29:18 y tunneld[150] sent set-link-info


2256098 04/30/07 22:29:18 y kernel GRE: out of order: as:0 seq:0
from:0x6771aa43

2256128 04/30/07 22:29:19 n allow out eth1 229 udp 20
128 192.168.111.66 192.168.111.255 138 138 (Any)

2256148 04/30/07 22:29:20 y tunneld[150] 24 bytes received from socket 10


2256158 04/30/07 22:29:20 y tunneld[150] recv set-link-info from
67.170.113.103

2256168 04/30/07 22:29:20 y tunneld[150] sent set-link-info


2256178 04/30/07 22:29:20 y pptpd[2855] rcvd [LCP TermReq id=0x1 5d c1 6d
62 00 3c cd 74 00 00 02 d1]

2256188 04/30/07 22:29:20 y pptpd[2855] sent [LCP TermAck id=0x1]


2256198 04/30/07 22:29:20 y tunneld[150] 16 bytes received from socket 10


2256208 04/30/07 22:29:20 y tunneld[150] recv call-clear-request from
67.170.113.103

2256218 04/30/07 22:29:20 y tunneld[150] process_clear_request:
67.170.113.103 requested clear of non-existant call

2256228 04/30/07 22:29:20 y tunneld[150] process_rfds: unable to process
packet from 67.170.113.103

2256238 04/30/07 22:29:20 y tunneld[150] killing tunnel from
67.170.113.103

2256248 04/30/07 22:29:20 y tunneld[150] killing child pid 2855


2256258 04/30/07 22:29:20 y tunneld[150] saving channel
192.168.111.1:192.168.111.177 to new fd 10 list

2256268 04/30/07 22:29:20 y pptpd[2855] Terminating on signal 2.


2256278 04/30/07 22:29:20 y pptpd[2855] Connection terminated.


2256288 04/30/07 22:29:20 y pptpd[2855] Persist flag not set, so we are
exiting.

2256298 04/30/07 22:29:20 y pptpd[2855] removing socket:
/tmp/restart_uds/pptp.2855

2256308 04/30/07 22:29:20 y kernel pptp2: pptp_sock_close


2256318 04/30/07 22:29:20 y pptpd[2855] CHAP will not try to logout user


2256328 04/30/07 22:29:20 y pptpd[2855] Exit.