Vista and 4oD (Channel 4 on Demand) = error1920

[rowan_bridge]

As you were so helpful with my last query (thanks Rick) another one
that is perplexing me. I have just tried to install Channel4's on
demand service 4oD. You download it here http://www.channel4.com/4od/get4od/index.jsp
All fine, or it should be as it says the program is now Vista
compatible. But when I run the installer I get this message

error1920.Service KService (KService) failed to start. Verify you have
sufficient privelleges to start system services

Which I think means it wants me to verify that I am the administrator
for the computer. Now, this is my home laptop and no one else uses it.
I went into the control panel (I'm running Vista Home Basic) and it
tells me there I am and yes, I am the default administrator for the
computer. Is there something I should be doing to get 4oD to recognise
this fact? I'm running ZoneAlarm as well, but that doesn't seem to
have tried to stop access to it - at least not yet anyway.

Many thanks,
Rowan.

 

[rowan_bridge]

Just download the installer, then right-click on the .exe file and
choose "run as administrator".

Thanks for that. It indeed solved that problem, only to throw up a new
one! Now it is telling me "error 2739. could not access javascript run
time for custom action". Is there an obvious solution to this one?
Many thanks for your help,
R.

 

[Guest]

Suspect this is a Vista problem, have successfully installed Chanel 4oD
following problems with Vista error codes 2738 & 2739, here's what work for
me:

First ensure you have downloaded the installation file onto your hard drive,
then selct the file, but right click on it and select: "run as administrator"
if running as administrator throws up either error 2738 or error 2739 or both
you need to do the following:

Now open the command prompt, you can get to it via:
Start > All Programs > Accessories > Command prompt
or
Just type "CMD" in the Search function at the bottom of the start menu
button prompt.

Once in the Command prompt you need to ensure that you are in the root 'C'
Drive and not in a sub directory such as your user area, the command prompt
should read something like "C:\>" and not "C:\Users\Name\ . . . . . . . .

to change to root "C" drive, type: "cd C:\" (assuming your root drive is
"C" may use other prefix, check this prior).

Command prompt should now read:
C:\>

To fix "error 2738 Could not access VBScript run time for custom action"
type the following:

regsvr32 vbscript.dll then press enter (return key) on your keyboard
(note the space in the typed command)


To fix "error 2739" javascript problem, type the following:

regsvr32 jscript.dll then press enter (return key) on your keyboard
(note the space in the typed command)

You may get some error messages up when carrying out the above command
prompts, ignore them, should still work ok.

You can now close the command prompt window and go ahead with installing
Channel 4 On Demand (run as administrator!)

If you've already tried installing 4oD and parts have installed you may get
a selection to remove parts installed, I would recommend that you remove all
components before trying to do a full installation of Channel 4 On Demand
program.

Hope this works?

Ding.