Visioneer 8650 Scanner Connect

[Jeff]

I am attempting to connect a Visioneer 8650 scanner to my computer.
I've had a heck of time getting it configured, however, I seem to have
some luck in one scenario. When the scanner is the only device
connected on my 8 available USB ports it can be connected and used as
advertised. (Well, almost, if you can excuse the ADF paper jams, but
that's another issue for a different post.)

When I add my additional devices, USB ports (2) from my Dell monitor
(model: 1703FPt) and the Linksys (2.4GHz 802.11b) wireless USB network
adapter, the scanner looses connection and cannot be re-connected
with. When I reboot, with all USB devices connected, the scanner does
not show up in the Device Manager. When I move the scanner to a
different USB port, any different USB port, the Device Manager lists
it as an Unknown Device.

I have used Visioneer's SARA online help and have executed the various
options and steps. I have uninstalled and reinstalled so many times I
think I could write the steps down from memory. It was SARA that led
me to the scenario of connecting the scanner as the only USB device.
I have now reached the limits of SARA. Since Visioneer offers support
M-F Pacific I am hoping someone can help over the weekend.

I am running Windows XP Pro, version 2002, service pack 1 and have
installed the latest driver from Visioneer for the 8650 and XP o/s. I
have the scanner connected to a Dell Dimension 4600. It uses an Intel
chipset for the USB.

Thanks in advance!

 

[Bob Day]

I am attempting to connect a Visioneer 8650 scanner to my computer.
I've had a heck of time getting it configured, however, I seem to have
some luck in one scenario. When the scanner is the only device
connected on my 8 available USB ports it can be connected and used as
advertised. (Well, almost, if you can excuse the ADF paper jams, but
that's another issue for a different post.)
< snip >

I bought a 7300 a few months ago, and found out it was a piece of
crap. I returned it and bought another brand.

-- Bob Day

 

[Cari \(MS-MVP\)]

Usually this is caused by an insufficient power supply unit... each USB port
needs power.... if too many are powered up, one will not work. Solution....
either purchase a powered USB hub or upgrade your PSU.

I'd suggest a minimum of 420watt... if not more.

 

[Jeff Cox]

Usually this is caused by an insufficient power supply unit... each USB port
needs power.... if too many are powered up, one will not work. Solution....
either purchase a powered USB hub or upgrade your PSU.

I'd suggest a minimum of 420watt... if not more.

I've been thinking this scanner is a POS, but, I'll give the powered
USB hub a try once the stores open. It can't hurt to have one around!
I'll keep you all posted. Thanks!

 

[Jeff Cox]

Cari, thanks for the input regarding the powered USB hub. I tried it
but it was not the cure. I can't get the scanner to connect at all
now. It was a bad purchase decision. Live and learn... I'm going to
return this scanner and buy another brand. Thanks for the response!