Virus corrupted Iexplorer??

[peter]

I had a problem with a virus last week, but the virus checker appears
to have resolved it. The virus managed to do some damage - namely
knocking out the internet connection and various programs. I've
managed to resolve most of the issues and have broadband connection
again - my outlook works and so does my instant messenger. However,
iexplorer doesn't connect and nor does the anti-virus or anti-spyware.
I tried loading another web browser, but with no luck.

Any sugggestions as to what's happened and how I can get back
connectivity for iexploer and the virus checker?

Peter

 

[Elmo]

I had a problem with a virus last week, but the virus checker appears
to have resolved it. The virus managed to do some damage - namely
knocking out the internet connection and various programs. I've
managed to resolve most of the issues and have broadband connection
again - my outlook works and so does my instant messenger. However,
iexplore doesn't connect and nor does the anti-virus or anti-spyware.
I tried loading another web browser, but with no luck.

Any suggestions as to what's happened and how I can get back
connectivity for iexplore and the virus checker?

Peter

Download this to a working machine, store on a thumb drive, insert in
the damaged machine, install, update and run:

Malwarebytes© Corporation
http://www.malwarebytes.org/mbam/program/mbam-setup.exe

 

[peter]

Download this to a working machine, store on a thumb drive, insert in
the damaged machine, install, update and run:

Malwarebytes© Corporationhttp://www.malwarebytes.org/mbam/program/mbam-setup.exe

OK, I'll try, but if my other programs can't update I don't see how
this one will.

 

[PA Bear [MS MVP]]

You probably have much more work to do.

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

Also available via...

Consumer Security Support home page
https://consumersecuritysupport.microsoft.com/

Otherwise...

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

2b. Vista or Win7=> Run this scan instead:
http://onecare.live.com/site/en-us/center/whatsnew.htm

3. Now run a thorough check for hijackware, including posting requested logs
in an appropriate forum, not here.

Checking for/Help with Hijackware:
.. http://mvps.org/winhelp2002/unwanted.htm
.. http://inetexplorer.mvps.org/tshoot.html
.. http://www.mvps.org/sramesh2k/Malware_Defence.htm
.. http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

 

[peter]

You probably have much more work to do.

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows.  A Repair Install will NOT help!

Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

Also available via...

Consumer Security Support home pagehttps://consumersecuritysupport.microsoft.com/

Otherwise...

1. See if you can download/run the MSRT manually:http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan!  You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:http://onecare.live.com/site/en-us/center/howsafe.htm

2b. Vista or Win7=> Run this scan instead:http://onecare.live.com/site/en-us/center/whatsnew.htm

3. Now run a thorough check for hijackware, including posting requested logs
in an appropriate forum, not here.

Checking for/Help with Hijackware:
.http://mvps.org/winhelp2002/unwanted.htm
.http://inetexplorer.mvps.org/tshoot.html
.http://www.mvps.org/sramesh2k/Malware_Defence.htm
.http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance inhttp://spywarehammer.com/simplemachinesforum/index.php?board=10.0,http://www.spywarewarrior.com/viewf...dex.php,http://aumha.net/viewforum.php?f=30or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop..






- Show quoted text -

Will run these tonight. I managed to run avira antivirus, AVG, spybot
and malwarebyte(?) (all up to date) and they found some trojans
programs on a first run, but now all run clean. Looks like the damage
has been done, but hopefully there will be no further.