Video Conference

[Aaron]

When I try to use video conference, I can see and hear
the other party, but they cannot hear or see me. They
see a black box where the video should be. I have tried
alot of things. The latest was that I reformatted my
drive and reinstalled Windows XP Pro to have a clean
install. It behaves exactly the same, I can see and hear
them but they cannot see or hear me. I have gone through
the audio/video tuning wizard many times and everything
looks good, video and audio (Messenger 6.1, Logitech
Quickcam 4000, USB video and audio).

If I "send my webcam", my video does make it to the other
party. But I cannot add audio.

I am using a Linksys BEFSX41 router, but the behavior is
the same to people on the internet or to my son's
computer in the next room on our LAN. I thought maybe,
somehow my passport accout was screwed up so I signed in
as my son on my computer and as me on his computer. The
problem stayed with my computer (Dell XPS, 3 GHz).

I had another camera around (Intel CS330) so I installed
it. It behaves exactly the same.

I am about tapped out of ideas to get the video
conferencing to work. Can anyone help?

 

[Joel Estes]

It is the router and/or the built in firewall. Or you have another
firewall.

Joel

 

[Jonathan Kay [MVP]]

Greetings Aaron,

Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning
Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then
Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices.

Then, both you and your contact should verify that the Windows XP Internet Connection
Firewall isn't on -- click Start, then click the Control Panel. If you're in category view
click Network and Internet connections then click Network Connections. Right click your
network/internet connection, then click Properties. Click the Advanced Tab, and verify that
the Internet Connection Firewall is unchecked. As well, if your contact is using some type
of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that
Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm).

If that's not the case, and if you or your contact are using a router (with UPnP support),
you may need to remove the current port forwardings. To do so, click Start, All Programs,
Accessories, Communications, Network Connections. Right-click the "Internet Gateway" (should
be under the Internet Gateway heading) and choose Properties. Choose the Settings button,
click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close
Messenger (right-click the Messenger icon, choose Exit), then restart Messenger.

Also, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in category view click Network and
Internet connections then click Network Connections. Right click your network/internet
connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try
again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

 

[thyde]

If you are using MSM Messenger it is worthwhile
downloading the latest version 6.1.0207 since this has
got rid of some of the bugs in the previous version.
There have been many discussions about this problem
elsewhere see:

http://www.bigblueball.com/forums/topic.asp?TOPIC_ID=5851
http://delltalk.us.dell.com/supportforums/board?
board.id=dim_audio

I have made a number of contributions to these forums
about this problem and these give other web addresses
that would be worth while reading. Whatever result you
get, please report back because your experience can help
others.

T.Hyde

 

[Aaron]

Jonathan, Thank you so much. I had done a number of the
things on your list, but I tried the rest of your
suggestions and the problem turned out to be the very
last thing you said to try. If I disable the Qos
scheduler everything works fine. If I reenable the Qos
it doesn't work. That cinches it for me. Thanks again.

-----Original Message-----
Greetings Aaron,

Firstly, make sure both you and your contact have gone

through the Audio (and Video) Tuning

Wizard in Messenger. To do so, open the main Messenger

window, click the Tools menu, then

Audio Tuning Wizard, then go through the wizard to

select and test your audio/video devices.

Then, both you and your contact should verify that the Windows XP Internet Connection
Firewall isn't on -- click Start, then click the Control

Panel. If you're in category view

click Network and Internet connections then click

Network Connections. Right click your

network/internet connection, then click Properties.

Click the Advanced Tab, and verify that

the Internet Connection Firewall is unchecked. As well,

if your contact is using some type

of third-party firewall (ZoneAlarm, Norton Internet

Security, etc.) have them make sure that

Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm).

If that's not the case, and if you or your contact are

using a router (with UPnP support),

you may need to remove the current port forwardings. To

do so, click Start, All Programs,

Accessories, Communications, Network Connections. Right-

click the "Internet Gateway" (should

be under the Internet Gateway heading) and choose

Properties. Choose the Settings button,

click each 'msmsgs' or 'msnmsgr' entry and then

choose 'Delete' to each one. Then close

Messenger (right-click the Messenger icon, choose Exit), then restart Messenger.

Also, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in

category view click Network and

Internet connections then click Network Connections.

Right click your network/internet

connection, then click Properties. Uncheck the QoS

Packet Scheduler, then reboot and try

 

[sneaky john]

Did you ever get this fixed. Mine does the same thing