very slow shut down problem and sonic update manager on a Dell

[lenny]

Hi,
I have just purchased a new laptop from Dell. It is XP Pro. The laptop seems
to run fine except a couple of things.

1. I have deleted the Coral picture editing programs from the machine as I
don't want them but I now get the message on start up asking me to put disk
1 into the CD drive so that Sonic Update manager can be installed. I need to
cancel that about 10 times before it goes away or close it down in Task
Manager. How can I delete Sonic update manager from appearing on every start
up? (There is a Sonic CD writing software installed)

2. My laptop takes about 10 minutes to shut it's self down. Now, that isn't
right but I can't work out what is causing this problem. Please, any help
would be most appreciated on this one.

Cheers
Lenny

 

[Steve Parry]

Hi,
I have just purchased a new laptop from Dell. It is XP Pro. The laptop
seems to run fine except a couple of things.

1. I have deleted the Coral picture editing programs from the machine as I
don't want them but I now get the message on start up asking me to put
disk 1 into the CD drive so that Sonic Update manager can be installed. I
need to cancel that about 10 times before it goes away or close it down
in Task Manager. How can I delete Sonic update manager from appearing on
every start up? (There is a Sonic CD writing software installed)

Take a look were it's running from via MSCONFIG and disable it.

http://www.gwynfryn.co.uk/downloads/msconfig.zip

(copy the files within the zip to your system folder and run.)

2. My laptop takes about 10 minutes to shut it's self down. Now, that
isn't right but I can't work out what is causing this problem. Please,
any help would be most appreciated on this one.

try

start
run
type
gpedit.msc

navigate to

Computer Configuration
Administrative Templates
System
Logon

Maximum retries to unload and update user profile ...

set enabled and to say 5 ... default if not configured is 60!!

also see

http://support.microsoft.com/default.aspx?scid=kb;en-us;837115&Product=win2000

in particular

"User Profile Hive Cleanup Service"

http://www.microsoft.com/downloads/...6D-8912-4E18-B570-42470E2F3582&displaylang=en

 

[Guest]

start/run/msconfig > startup and check whats running in the background.

hope this helps

 

[Rock]

Hi,
I have just purchased a new laptop from Dell. It is XP Pro. The laptop seems
to run fine except a couple of things.

1. I have deleted the Coral picture editing programs from the machine as I
don't want them but I now get the message on start up asking me to put disk
1 into the CD drive so that Sonic Update manager can be installed. I need to
cancel that about 10 times before it goes away or close it down in Task
Manager. How can I delete Sonic update manager from appearing on every start
up? (There is a Sonic CD writing software installed)

2. My laptop takes about 10 minutes to shut it's self down. Now, that isn't
right but I can't work out what is causing this problem. Please, any help
would be most appreciated on this one.

Cheers
Lenny

Have you contacted Dell tech support, since it's a new system?

On the slow shutdown try running the Windows Profile Clean Up Service.

Troubleshooting profile unload issues
http://support.microsoft.com/?id=837115

To download and install UPHClean, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/...6d-8912-4e18-b570-42470e2f3582&displaylang=en

If that doesn't resolve the issue do some clean boot troubleshooting:

How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560

How to perform advanced clean-boot troubleshooting in Windows XP
http://support.microsoft.com/?id=316434

 

[lenny]

thanks for the replies guys. I will give them a go and get back.
Cheers

 

[tina]

very same problem but ... resolved....actually very easily with no after