Vanishing SCSI board

[Guest]

My PC came with Windows 98. Recently I upgraded the software to Windows XP
because I wanted to use Norton Internet Security 2006 which does not work
with Windows 98. Everything works except my scanner. Part of the Mfr's
procedure for installing new scanner drivers is to go into Device Manager and
click on "imaging devices" but this category does not appear (nor does one
for SCSI boards). The CD I purchased from UMAX indicated that I needed to be
sure there was no addressing conflict associated with the SCSI board. I
tried uninstalling Windows XP, removing the SCSI board, reinstalling Windows
XP and then reinstalling the board. When I did that I got no "new hardware
detected" message and the device manager list was unchanged. Tech support at
UMAX was unable to help and simply offered to apply the purchase price of the
driver CD to a new scanner (not an option I'm ready to accept). I don't know
how to check for/fix addressing errors if that's the problem. Can anybody
help me? Thanks.

 

[Lanwench [MVP - Exchange]]

In

My PC came with Windows 98. Recently I upgraded the software to
Windows XP because I wanted to use Norton Internet Security 2006
which does not work with Windows 98. Everything works except my
scanner. Part of the Mfr's procedure for installing new scanner
drivers is to go into Device Manager and click on "imaging devices"
but this category does not appear (nor does one for SCSI boards).
The CD I purchased from UMAX indicated that I needed to be sure there
was no addressing conflict associated with the SCSI board. I tried
uninstalling Windows XP, removing the SCSI board, reinstalling
Windows XP and then reinstalling the board. When I did that I got
no "new hardware detected" message and the device manager list was
unchanged. Tech support at UMAX was unable to help and simply
offered to apply the purchase price of the driver CD to a new scanner
(not an option I'm ready to accept). I don't know how to check
for/fix addressing errors if that's the problem. Can anybody help me?
Thanks.

Do you see the SCSI controller show up in your BIOS when you boot up?

 

[Ken Blake, MVP]

My PC came with Windows 98. Recently I upgraded the software to
Windows XP because I wanted to use Norton Internet Security 2006
which does not work with Windows 98. Everything works except my
scanner. Part of the Mfr's procedure for installing new scanner
drivers is to go into Device Manager and click on "imaging devices"
but this category does not appear (nor does one for SCSI boards).
The CD I purchased from UMAX indicated that I needed to be sure there
was no addressing conflict associated with the SCSI board. I tried
uninstalling Windows XP, removing the SCSI board, reinstalling
Windows XP and then reinstalling the board. When I did that I got
no "new hardware detected" message and the device manager list was
unchanged. Tech support at UMAX was unable to help and simply
offered to apply the purchase price of the driver CD to a new scanner
(not an option I'm ready to accept). I don't know how to check
for/fix addressing errors if that's the problem. Can anybody help me?
Thanks.

You don't say what model scanner you have, but be aware that it's very
common for older scanners not to have driver support in newer versions of
Windows. It's possible that your scanner just won't work under Windows XP.

 

[Guest]

In

Do you see the SCSI controller show up in your BIOS when you boot up?


When I boot up all I get are 3 screens (1) with the Windows XP logo followed by (2) "Windows is starting up" followed by (3) "Welcome" and then my desk top.

 

[Guest]

You don't say what model scanner you have, but be aware that it's very
common for older scanners not to have driver support in newer versions of
Windows. It's possible that your scanner just won't work under Windows XP.

--
Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup


Thanks for your response. The scanner is a UMAX Astra 1200S and UMAX sells a CD with the drivers (for the 1200S among others) for Windows XP. The software installs without a problem but then it directs you to the Device Manager where you are supposed to find the 1200S under imaging devices. My problem is that the imaging devices category is not there.

 

[Lanwench [MVP - Exchange]]

In
This would be showing up before Windows had anything to do with it....you
would see it even if you didn't have a hard drive installed. Your BIOS may
be configured to hide this sort of thing from view, but I can't help you
with changing that as all BIOS settings are different.

 

[Lanwench [MVP - Exchange]]

In
Do you see the SCSI controller? That has to happen first....

 

[Jonny]

There should not be a hardware irq conflict at the bios level as it worked
in 98, remember? Am assuming, even though you did not specify, that the
scsi controller card and scanner were present and working in 98.

The problem is the translation for 98 to XP in how the driver software works
in relation to the scsi controller. If the scsi controller is not visible,
the scanner will not work at all since this is the interface for the scanner
for the PC.

If you can't get it to work, pull out your current scsi card. Uninstall any
active scsi drivers and scanner software.
Get an Adaptec scsi card with the proper external 50 pin connector, an
active terminator for the external scsi cable and a Microtek Scanmaker X12
USL model. Its worked flawlessly for me in XP, unaffected by sp1 and sp2.
Also has a USB 2.0 interface. Not cheap to go this route.

 

[Guest]

In

This would be showing up before Windows had anything to do with it....you
would see it even if you didn't have a hard drive installed. Your BIOS may
be configured to hide this sort of thing from view, but I can't help you
with changing that as all BIOS settings are different.


Thanks. I tried hitting escape before the Windows XP logo came up and, voila, up came the BIOS screen. It only showed the keyboard, mouse and USB port, no mention of the SCSI controller. I noticed that if I hit escape again, the system popped me into setup. Under Advanced there was something to the effect that, if I didn't have plug and play, I could have the BIOS activate new hardware. As I was in unfamiliar territory, I chickened out for fear that I would really screw something up. Is there a way of solving the problem through setup?