Using microsoft backup after restoring computer

[Yaxleymartyr]

My computer was recently affected by a virus, so I contacted Dell support who
with my agreement restored my computer to its original operating state. I
agreed this because I had made a full system backup some 3 weeks ago
including the boot disc, having taken it back to its original operating state
it was found that the restore would not work, this holds photos and probably
about 2 years work, is there anyway of recovering this information..help

 

[Yaxleymartyr]

I went through performance and maintenance, then selected backup, and then
worked through the menu for full system backup which included making a
diskette. So the backup system is microsoft, my computer operates on XP
Professional. The backup was stored on a separate drive 'e' which became 'f'
when the computer was restored, other applications within the separate drive
like media work, but the backup will not open.
Any ideas, my thought was that the operating system restored may not have
been the same as the one installed, or after two years of updates the backup
file isn't recognised.
Regards

 

[Dave]

What's the name of the backup program you used?