User unable to use adobe

[Guest]

I have been trying to figure out why a certain user can't use adobe. I can
log that user out and log in as any other user and successfully be able to
use adobe. The user is able to use all other applications without a problem.
Whenever he tries to use adobe he double clicks and all that happens is the
spash screen appears, but the program never starts. It doesn't run the
scripts adobe runs at startup.

It eats up to 60% of CPU and never does anything. It doesn't show up as an
application in task manager. The only way to get out of it is to end the
process AcroRD32.

A Pentium 4 machine with 512 mb of RAM running Windows XP SP2.

I uninstalled and reinstalled Adobe logged in as this user and got the same
result.

I'm not sure if it's always been this way or not, (I disabled all startup
items in msconfig to see if there was a conflict there, then reenabled
everything because that didn't change anything.

Oddly enough when going into the control panel under services all services
are disabled and not running with the exception of RPC. It's a wonder
anything works at all for this user!

Unless this rings a bell to anyone as being a known issue I might have to
resort to creating a new profile. I hate having to rename his current
profile and have him log in to create a new profile. Is there any way to
copy just his printer and mapped network drives from his old profile to his
new profile?

 

[Guest]

More info. The services issue was self induced. Even though I re-enabled
the startup services that I disabled, I didn't go back to normal startup.
Once I did that everything went back to normal as far as the services are
concerned.

I hate spending so much time troubleshooting something for the sake of 1
application not working, but the user needs Acrabat.

Any help anyone can give me would be greatly appreciated.

 

[bojimbo26]

More info. The services issue was self induced. Even though I re-enabled
the startup services that I disabled, I didn't go back to normal startup.
Once I did that everything went back to normal as far as the services are
concerned.

I hate spending so much time troubleshooting something for the sake of 1
application not working, but the user needs Acrabat.

Any help anyone can give me would be greatly appreciated.

Hi Penny , don`t take this the wrong way , but I would suggest
installing Foxitsoftware reader instead of Adobe ; however , if the
other user HAS to use adobe I`m afraid I can`t help . Gave up on Adobe
couple of years ago . Try to find an Adobe usergoup online .
Jim

 

[Guest]

Unfortunately we're bound to adobe. Our reports use it, and our scanners use
it. I posted this at the adobe user forums on Friday. It's been my
experience that I don't EVER get any useful responses from that forum if I
get any responses at all.

A lot of times I'm more likely to find the answers I need here;
unfortunately I'm not getting any timely solutions for this post.

I'm going to try and create a new profile for this user, but was hoping for
something a little less time consuming. I have spent way too much time
trying to get an answer and hate to go through all this trouble over 1 stupid
application that for whatever reason just doesn't work.