User cannot print to OfficeJet printer

[Charles Lavin]

Hi --

I have a Windows XP Pro SP2 PC on a P2P LAN. The PC is also running Norton
Antivirus 2005.

Also on this LAN are several networked printers, one of them being a new HP
OfficeJet 7310xi All-In-One printer. This printer is connected directly to
the LAN and provides networked printing and scanning to the PCs on the LAN.
I have two Windows 2000 Pro PCs and a Mac OS X printing and scanning to that
OfficeJet without any problems.

I installed all the drivers and software for this OfficeJet printer on the
Windows XP PC, using the CD that came with the unit. The installation
completed without error.

From the XP box, I can print to the OfficeJet as long as I'm logged as the
local administrator. When the user logs in with her user account, she is
unable to print. Her jobs get stuck in the queue, labeled "Error -
Printing."

I added this user to the local Power Users group, to no avail.

I found sporadic Print errors in the Event Log, with Event ID 6161, with the
error "Win32 error code returned by the print processor: 67 (0x43)."

I spent over an hour in an online chat with HP earlier today, trying to
solve this problem. Not only did we get nowhere, but I got the definite
impression that the tech wasn't telling me something. His suggestions ranged
from changing the permissions of all files in Windows\System32 to installing
a DeskJet 550c driver for this printer.

The Windows XP PC can print to every other networked printer on the LAN (one
of them is an Apple LaserWriter) using the user's account. And like I
mentioned, I can print to that OfficeJet printer using the local
administrator account.

The two Windows 2000 PCs can also print to that OfficeJet printer without a
problem -- but those users are local administrators (at least for now).

Can anyone help me solve this? Am I dealing with HP software that won't run
on a normal user account? (Windows XP did not complain about uncertified
drivers.)

I am trying to add a Small Business Server to this LAN, which would make
those local administrators on the Windows 2000 boxes also just regular
users. Will I wind up with this same problem on all the Windows boxes?

Thanks,
CL

 

[Glow]

I have a HP 4in1 here, and although an earlier model I found it is better to
plug it in and allow the PC (installed with XP), to recognise and install it
rather than using the disc.

 

[Glow]

Oh with it on a LAN, just go to your add printers wizard to install it.

 

[Charles Lavin]

Hi --

The printer is attached to the network, not the PC. The PC will never see
it.

CL

 

[Glow]

read the other post

Hi --

The printer is attached to the network, not the PC. The PC will never see
it.

CL

 

[Charles Lavin]

The drivers are all installed.

I can print to the printer as an administrator.

I can't print to it any other way.

None of the other printers on the network have this problem.

CL