USB2 now USB1

[stav]

Hi. Three weeks ago I installed Registry cleaner software on my pc but
unfortunately it cleaned more than it should have and my pc would not start,
even in safe mode. In desperation I tinkered with the bios (the only thing I
could get on screen) systematically enabling everything that was disabled,
and disabling everything that was enabled, rebooting each time with the
back-up disc I made when I bought the pc in the cd drive each time.
Eventually, something must have worked because the pc suddenly burst into
life and the cd did its job and re-installed Windows for me.
Everything's working fine now apart from the three USB2 ports on the front
of the machine. Whatever I plug in to these ports, I get an error message
saying "This device can perform faster if you connect to a USB2 port.
The USB ports on thr rear of the machine are unaffected.
Please help.
Thanks

 

[Alias]

Hi. Three weeks ago I installed Registry cleaner software on my pc but
unfortunately it cleaned more than it should have and my pc would not start,
even in safe mode. In desperation I tinkered with the bios (the only thing I
could get on screen) systematically enabling everything that was disabled,
and disabling everything that was enabled, rebooting each time with the
back-up disc I made when I bought the pc in the cd drive each time.
Eventually, something must have worked because the pc suddenly burst into
life and the cd did its job and re-installed Windows for me.
Everything's working fine now apart from the three USB2 ports on the front
of the machine. Whatever I plug in to these ports, I get an error message
saying "This device can perform faster if you connect to a USB2 port.
The USB ports on thr rear of the machine are unaffected.
Please help.
Thanks

XP has problems with USB. Try attaching something to the USB port in
question, use the safe remove to remove it and plug it in again.

Alias

 

[Bob]

In Device Manager uninstall USB. Then reboot and let it reinstall.
DO NOT use registry cleaners! See this:
http://aumha.net/viewtopic.php?t=28099
-------
*Report back, please*
[When responding to posts, please include the post(s) you are replying to so
that others may learn and benefit from the issue]


[How to ask a question]
http://support.microsoft.com/kb/555375
http://dts-l.net/goodpost.htm
http://oakroadsystems.com/genl/unice.htm

 

[stav]

Tried that many times with various usb sticks and mp3 players

 

[stav]

Hi Bob
How do I know which ports to uninstall?
The 4 at the rear are ok and I have a 4 port usb hub connected to one of
these which supplies connection to 2 external hard drives and the mouse, as
well as another hub which I use for mp3 players etc.
Im not too keen on disrupting these components.

Stav

In Device Manager uninstall USB. Then reboot and let it reinstall.
DO NOT use registry cleaners! See this:
http://aumha.net/viewtopic.php?t=28099
-------
*Report back, please*
[When responding to posts, please include the post(s) you are replying to so
that others may learn and benefit from the issue]


[How to ask a question]
http://support.microsoft.com/kb/555375
http://dts-l.net/goodpost.htm
http://oakroadsystems.com/genl/unice.htm

Hi. Three weeks ago I installed Registry cleaner software on my pc but
unfortunately it cleaned more than it should have and my pc would not
start,
even in safe mode. In desperation I tinkered with the bios (the only thing
I
could get on screen) systematically enabling everything that was disabled,
and disabling everything that was enabled, rebooting each time with the
back-up disc I made when I bought the pc in the cd drive each time.
Eventually, something must have worked because the pc suddenly burst into
life and the cd did its job and re-installed Windows for me.
Everything's working fine now apart from the three USB2 ports on the front
of the machine. Whatever I plug in to these ports, I get an error message
saying "This device can perform faster if you connect to a USB2 port.
The USB ports on thr rear of the machine are unaffected.
Please help.
Thanks

 

[Bob]

Good question. Unfortunately I don't know the answer. Maybe someone else
will respond.
-------
[When responding to posts, please include the post(s) you are replying to so
that others may learn and benefit from the issue]

[How to ask a question]
http://support.microsoft.com/kb/555375
http://dts-l.net/goodpost.htm
http://oakroadsystems.com/genl/unice.htm

Hi Bob
How do I know which ports to uninstall?
The 4 at the rear are ok and I have a 4 port usb hub connected to one of
these which supplies connection to 2 external hard drives and the mouse,
as
well as another hub which I use for mp3 players etc.
Im not too keen on disrupting these components.

Stav

In Device Manager uninstall USB. Then reboot and let it reinstall.
DO NOT use registry cleaners! See this:
http://aumha.net/viewtopic.php?t=28099
-------
*Report back, please*
[When responding to posts, please include the post(s) you are replying to
so
that others may learn and benefit from the issue]


[How to ask a question]
http://support.microsoft.com/kb/555375
http://dts-l.net/goodpost.htm
http://oakroadsystems.com/genl/unice.htm

Hi. Three weeks ago I installed Registry cleaner software on my pc but
unfortunately it cleaned more than it should have and my pc would not
start,
even in safe mode. In desperation I tinkered with the bios (the only
thing
I
could get on screen) systematically enabling everything that was
disabled,
and disabling everything that was enabled, rebooting each time with the
back-up disc I made when I bought the pc in the cd drive each time.
Eventually, something must have worked because the pc suddenly burst
into
life and the cd did its job and re-installed Windows for me.
Everything's working fine now apart from the three USB2 ports on the
front
of the machine. Whatever I plug in to these ports, I get an error
message
saying "This device can perform faster if you connect to a USB2 port.
The USB ports on thr rear of the machine are unaffected.
Please help.
Thanks

 

[PD43]

The 4 at the rear are ok and I have a 4 port usb hub connected to one of
these which supplies connection to 2 external hard drives and the mouse, as
well as another hub which I use for mp3 players etc.

What do you mean by "OK"? From your previous post, they apparently
aren't functioning at USB 2.0 level.

Sounds as if all of your stuff is on the hub. Is it?

Connect one of the devices into one of the rear ports and see if you
still get the message.

 

[stav]

Hi PD43.
The 4 usb ports at the rear are all usb2 and working correctly, as are
everything connected to them (1Printer, 2Scanner, 3Modem, 4Hub which houses
two external hard drives, mouse, + another non-powered hub for mp3 players
etc).
The usb ports working as usb1 are all on the front panel of the machine.

Cheers

 

[stav]

Hi PD43.
The 4 usb ports at the rear are all usb2 and working correctly, as are
everything connected to them (1Printer, 2Scanner, 3Modem, 4Hub which houses
two external hard drives, mouse, + another non-powered hub for mp3 players
etc).
The usb ports working as usb1 are all on the front panel of the machine.

Cheers

 

[nass]

Hi. Three weeks ago I installed Registry cleaner software on my pc but
unfortunately it cleaned more than it should have and my pc would not start,
even in safe mode. In desperation I tinkered with the bios (the only thing I
could get on screen) systematically enabling everything that was disabled,
and disabling everything that was enabled, rebooting each time with the
back-up disc I made when I bought the pc in the cd drive each time.
Eventually, something must have worked because the pc suddenly burst into
life and the cd did its job and re-installed Windows for me.
Everything's working fine now apart from the three USB2 ports on the front
of the machine. Whatever I plug in to these ports, I get an error message
saying "This device can perform faster if you connect to a USB2 port.
The USB ports on thr rear of the machine are unaffected.
Please help.
Thanks

How can you tell if you have USB2.0 installed on your system, try the
following:
Right click My Computer >> Select Properties >> On System properties click
Hardware tab.
On Hardware Tab click on Device Manager and locate this or Expand the Plus
[+] to [-] Minus to see the tree of USB :
[-]Generic USB Hub
intel(R) 82801EB USB Universal host contoller 24D2
intel(R) 82801EB USB Universal host contoller 24D2
intel(R) 82801EB USB Universal host contoller 24D4
intel(R) 82801EB USB Universal host contoller 24D7
####################################
Standard Enhanced PCI to USB Host Controller << this means you have USB2.0
####################################
USB Composite Device
USB Composite Device
USB Mass Storage Device
USB 2.0 root hub << also this
USB root hub
USB root hub
USB root hub

If you got the Enhanced in your USB tree you got USB2.0, try to Remove it
and Reboot your machine, windows should install it for you if does have the
driver, if it doesn't you need to Get the updates from the Machine
Manufacturer website or you may be given a CD with all drivers on it.

Or you can tell us the Model and we can help.
HTH.
nass

 

[PD43]

The 4 usb ports at the rear are all usb2 and working correctly, as are
everything connected to them (1Printer, 2Scanner, 3Modem, 4Hub which houses
two external hard drives, mouse, + another non-powered hub for mp3 players
etc).
The usb ports working as usb1 are all on the front panel of the machine.

Actually, I think I am plagued with the same problem on my home-built
machine.

I too have 4 rear ports and a hub connected to one of them. All of
those are fast.

I use my front port to connect a digital camera, and that's about all.

 

[Ghostrider]

Hi PD43.
The 4 usb ports at the rear are all usb2 and working correctly, as are
everything connected to them (1Printer, 2Scanner, 3Modem, 4Hub which houses
two external hard drives, mouse, + another non-powered hub for mp3 players
etc).
The usb ports working as usb1 are all on the front panel of the machine.

Cheers

If the 3 front panel USB ports were working properly beforehand as USB2,
then I would be suspicious of the total power load on the existing USB
ports (including hubs) connected to the rear. I would especially check
the power supply to the hub and the other USB devices that also rely on
an external power source, such as the printer and scanner. And I would
certainly have used a powered hub for the MP3 players instead of a non-
powered one.

 

[stav]

---------------------------------------------
Thanks for taking so much time on this.
Ive already confirmed in earlier posts that usb2 is working fine from the
rear of the pc, and following your instructions in your last post I can
confirm that Standard Enhanced PCI to USB Host Controller is indeed listed in
the device properties.

If it means uninstalling drivers that I might not be able to install again
I'd rather leave things as they are. Im not very pc savvy, and if there was a
quick decisive fix for this problem then that would have been great.
I was so relieved to still have a working pc after meddling with the
registry, I can live with the hubs Ive added on.

Thanks again for all your help.

--------------------------------------------

Hi. Three weeks ago I installed Registry cleaner software on my pc but
unfortunately it cleaned more than it should have and my pc would not start,
even in safe mode. In desperation I tinkered with the bios (the only thing I
could get on screen) systematically enabling everything that was disabled,
and disabling everything that was enabled, rebooting each time with the
back-up disc I made when I bought the pc in the cd drive each time.
Eventually, something must have worked because the pc suddenly burst into
life and the cd did its job and re-installed Windows for me.
Everything's working fine now apart from the three USB2 ports on the front
of the machine. Whatever I plug in to these ports, I get an error message
saying "This device can perform faster if you connect to a USB2 port.
The USB ports on thr rear of the machine are unaffected.
Please help.
Thanks

How can you tell if you have USB2.0 installed on your system, try the
following:
Right click My Computer >> Select Properties >> On System properties click
Hardware tab.
On Hardware Tab click on Device Manager and locate this or Expand the Plus
[+] to [-] Minus to see the tree of USB :
[-]Generic USB Hub
intel(R) 82801EB USB Universal host contoller 24D2
intel(R) 82801EB USB Universal host contoller 24D2
intel(R) 82801EB USB Universal host contoller 24D4
intel(R) 82801EB USB Universal host contoller 24D7
####################################
Standard Enhanced PCI to USB Host Controller << this means you have USB2.0
####################################
USB Composite Device
USB Composite Device
USB Mass Storage Device
USB 2.0 root hub << also this
USB root hub
USB root hub
USB root hub

If you got the Enhanced in your USB tree you got USB2.0, try to Remove it
and Reboot your machine, windows should install it for you if does have the
driver, if it doesn't you need to Get the updates from the Machine
Manufacturer website or you may be given a CD with all drivers on it.

Or you can tell us the Model and we can help.
HTH.
nass

 

[PD43]

If it means uninstalling drivers that I might not be able to install again
I'd rather leave things as they are. Im not very pc savvy, and if there was a
quick decisive fix for this problem then that would have been great.
I was so relieved to still have a working pc after meddling with the
registry, I can live with the hubs Ive added on.

good choice

 

[stav]

I don't understand your point.
Everythings working ok from the rear of the machine.

 

[nass]

Hi Stav,
Can you please let me know your Computer Model and the serial number, and
what you done with the CD (which I assume is a Recovery Disk, did you done a
Repair or Recovery Console procedure?).
As I said you can go to the PC manufacturer website and download the latest
drivers for the Motherboard which will help fix things for you.
Do you have PCI card or all integrated on the Motherboard?.
Also consider "Ghostrider" his point is correct and technically true, try to
disconnect all Devices from the Rear USB and then connect one or two of the
other devices on the front USB and Reboot your machine, any change.
can you send the Error messages in the Event Viewer in your next post by
doing this step to get the Error messages which will help in identifying your
issue:
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
HTH.
nass
---
http://www.nasstec.co.uk

---------------------------------------------
Thanks for taking so much time on this.
Ive already confirmed in earlier posts that usb2 is working fine from the
rear of the pc, and following your instructions in your last post I can
confirm that Standard Enhanced PCI to USB Host Controller is indeed listed in
the device properties.

If it means uninstalling drivers that I might not be able to install again
I'd rather leave things as they are. Im not very pc savvy, and if there was a
quick decisive fix for this problem then that would have been great.
I was so relieved to still have a working pc after meddling with the
registry, I can live with the hubs Ive added on.

Thanks again for all your help.

--------------------------------------------

Hi. Three weeks ago I installed Registry cleaner software on my pc but
unfortunately it cleaned more than it should have and my pc would not start,
even in safe mode. In desperation I tinkered with the bios (the only thing I
could get on screen) systematically enabling everything that was disabled,
and disabling everything that was enabled, rebooting each time with the
back-up disc I made when I bought the pc in the cd drive each time.
Eventually, something must have worked because the pc suddenly burst into
life and the cd did its job and re-installed Windows for me.
Everything's working fine now apart from the three USB2 ports on the front
of the machine. Whatever I plug in to these ports, I get an error message
saying "This device can perform faster if you connect to a USB2 port.
The USB ports on thr rear of the machine are unaffected.
Please help.
Thanks

How can you tell if you have USB2.0 installed on your system, try the
following:
Right click My Computer >> Select Properties >> On System properties click
Hardware tab.
On Hardware Tab click on Device Manager and locate this or Expand the Plus
[+] to [-] Minus to see the tree of USB :
[-]Generic USB Hub
intel(R) 82801EB USB Universal host contoller 24D2
intel(R) 82801EB USB Universal host contoller 24D2
intel(R) 82801EB USB Universal host contoller 24D4
intel(R) 82801EB USB Universal host contoller 24D7
####################################
Standard Enhanced PCI to USB Host Controller << this means you have USB2.0
####################################
USB Composite Device
USB Composite Device
USB Mass Storage Device
USB 2.0 root hub << also this
USB root hub
USB root hub
USB root hub

If you got the Enhanced in your USB tree you got USB2.0, try to Remove it
and Reboot your machine, windows should install it for you if does have the
driver, if it doesn't you need to Get the updates from the Machine
Manufacturer website or you may be given a CD with all drivers on it.

Or you can tell us the Model and we can help.
HTH.
nass

 

[Mistoffolees]

I don't understand your point.
Everythings working ok from the rear of the machine.

The point being made is that the USB power supply in the motherboard
runs off the same power bus. And if the rear USB ports are normally
used and draws off the power, the front USB ports is under-powered
and will drop down to USB 1.1. One way of getting around the limited
on-board power supply to drive USB devices is to use powered hubs.

 

[stav]

Acer Aspire T180-UB7Z
Serial No. could be:76487-OEM-0011903-00865
OS: Windows XP Professional, SP2 Media Centre Edition Ver 2002
CPU: AuthenticAMD, AMD Athlon(tm) 64 X2 Dual Core Processor 3800+, MMX @
1000 MHz, 768 RAM
Don't know what I did with the Recovery Disk, I just left it in the drive to
do its thing.
Don't know if its a PCI card or all integrated on the Motherboard Im afraid.

Hi Stav,
Can you please let me know your Computer Model and the serial number, and
what you done with the CD (which I assume is a Recovery Disk, did you done a
Repair or Recovery Console procedure?).
As I said you can go to the PC manufacturer website and download the latest
drivers for the Motherboard which will help fix things for you.
Do you have PCI card or all integrated on the Motherboard?.
Also consider "Ghostrider" his point is correct and technically true, try to
disconnect all Devices from the Rear USB and then connect one or two of the
other devices on the front USB and Reboot your machine, any change.
can you send the Error messages in the Event Viewer in your next post by
doing this step to get the Error messages which will help in identifying your
issue:
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
HTH.
nass
---
http://www.nasstec.co.uk

---------------------------------------------
Thanks for taking so much time on this.
Ive already confirmed in earlier posts that usb2 is working fine from the
rear of the pc, and following your instructions in your last post I can
confirm that Standard Enhanced PCI to USB Host Controller is indeed listed in
the device properties.

If it means uninstalling drivers that I might not be able to install again
I'd rather leave things as they are. Im not very pc savvy, and if there was a
quick decisive fix for this problem then that would have been great.
I was so relieved to still have a working pc after meddling with the
registry, I can live with the hubs Ive added on.

Thanks again for all your help.

--------------------------------------------

:

Hi. Three weeks ago I installed Registry cleaner software on my pc but
unfortunately it cleaned more than it should have and my pc would not start,
even in safe mode. In desperation I tinkered with the bios (the only thing I
could get on screen) systematically enabling everything that was disabled,
and disabling everything that was enabled, rebooting each time with the
back-up disc I made when I bought the pc in the cd drive each time.
Eventually, something must have worked because the pc suddenly burst into
life and the cd did its job and re-installed Windows for me.
Everything's working fine now apart from the three USB2 ports on the front
of the machine. Whatever I plug in to these ports, I get an error message
saying "This device can perform faster if you connect to a USB2 port.
The USB ports on thr rear of the machine are unaffected.
Please help.
Thanks


How can you tell if you have USB2.0 installed on your system, try the
following:
Right click My Computer >> Select Properties >> On System properties click
Hardware tab.
On Hardware Tab click on Device Manager and locate this or Expand the Plus
[+] to [-] Minus to see the tree of USB :
[-]Generic USB Hub
intel(R) 82801EB USB Universal host contoller 24D2
intel(R) 82801EB USB Universal host contoller 24D2
intel(R) 82801EB USB Universal host contoller 24D4
intel(R) 82801EB USB Universal host contoller 24D7
####################################
Standard Enhanced PCI to USB Host Controller << this means you have USB2.0
####################################
USB Composite Device
USB Composite Device
USB Mass Storage Device
USB 2.0 root hub << also this
USB root hub
USB root hub
USB root hub

If you got the Enhanced in your USB tree you got USB2.0, try to Remove it
and Reboot your machine, windows should install it for you if does have the
driver, if it doesn't you need to Get the updates from the Machine
Manufacturer website or you may be given a CD with all drivers on it.

Or you can tell us the Model and we can help.
HTH.
nass

 

[nass]

Try to see if the Acer Update Wizard is on the All Programs and run it to
update the drivers for the chipset, also in Control panel.
What happen when in Device manager and click scan for new Hardware?.
Here is a link to get the drivers:
http://support.acer-euro.com/drivers/desktop/aspire_t180.html#driver

Driver and Utilities
MS Windows XP
[ Chipset ][v]


This a FAQ worth reading it:
www.acer-apac.com/.../vistadownload_faq.asp
HTH.
nass
----
http://www.nasstec.co.uk

Acer Aspire T180-UB7Z
Serial No. could be:76487-OEM-0011903-00865
OS: Windows XP Professional, SP2 Media Centre Edition Ver 2002
CPU: AuthenticAMD, AMD Athlon(tm) 64 X2 Dual Core Processor 3800+, MMX @
1000 MHz, 768 RAM
Don't know what I did with the Recovery Disk, I just left it in the drive to
do its thing.
Don't know if its a PCI card or all integrated on the Motherboard Im afraid.

Hi Stav,
Can you please let me know your Computer Model and the serial number, and
what you done with the CD (which I assume is a Recovery Disk, did you done a
Repair or Recovery Console procedure?).
As I said you can go to the PC manufacturer website and download the latest
drivers for the Motherboard which will help fix things for you.
Do you have PCI card or all integrated on the Motherboard?.
Also consider "Ghostrider" his point is correct and technically true, try to
disconnect all Devices from the Rear USB and then connect one or two of the
other devices on the front USB and Reboot your machine, any change.
can you send the Error messages in the Event Viewer in your next post by
doing this step to get the Error messages which will help in identifying your
issue:
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
HTH.
nass
---
http://www.nasstec.co.uk

---------------------------------------------
Thanks for taking so much time on this.
Ive already confirmed in earlier posts that usb2 is working fine from the
rear of the pc, and following your instructions in your last post I can
confirm that Standard Enhanced PCI to USB Host Controller is indeed listed in
the device properties.

If it means uninstalling drivers that I might not be able to install again
I'd rather leave things as they are. Im not very pc savvy, and if there was a
quick decisive fix for this problem then that would have been great.
I was so relieved to still have a working pc after meddling with the
registry, I can live with the hubs Ive added on.

Thanks again for all your help.

--------------------------------------------
:



:

Hi. Three weeks ago I installed Registry cleaner software on my pc but
unfortunately it cleaned more than it should have and my pc would not start,
even in safe mode. In desperation I tinkered with the bios (the only thing I
could get on screen) systematically enabling everything that was disabled,
and disabling everything that was enabled, rebooting each time with the
back-up disc I made when I bought the pc in the cd drive each time.
Eventually, something must have worked because the pc suddenly burst into
life and the cd did its job and re-installed Windows for me.
Everything's working fine now apart from the three USB2 ports on the front
of the machine. Whatever I plug in to these ports, I get an error message
saying "This device can perform faster if you connect to a USB2 port.
The USB ports on thr rear of the machine are unaffected.
Please help.
Thanks


How can you tell if you have USB2.0 installed on your system, try the
following:
Right click My Computer >> Select Properties >> On System properties click
Hardware tab.
On Hardware Tab click on Device Manager and locate this or Expand the Plus
[+] to [-] Minus to see the tree of USB :
[-]Generic USB Hub
intel(R) 82801EB USB Universal host contoller 24D2
intel(R) 82801EB USB Universal host contoller 24D2
intel(R) 82801EB USB Universal host contoller 24D4
intel(R) 82801EB USB Universal host contoller 24D7
####################################
Standard Enhanced PCI to USB Host Controller << this means you have USB2.0
####################################
USB Composite Device
USB Composite Device
USB Mass Storage Device
USB 2.0 root hub << also this
USB root hub
USB root hub
USB root hub

If you got the Enhanced in your USB tree you got USB2.0, try to Remove it
and Reboot your machine, windows should install it for you if does have the
driver, if it doesn't you need to Get the updates from the Machine
Manufacturer website or you may be given a CD with all drivers on it.

Or you can tell us the Model and we can help.
HTH.
nass