uninstall/install issue

[Guest]

I downloaded the current WD. I attemptem to uninstall the old Beta 2
version, but I get the following message:

'Favorites' is not a valid short file name.

and the uninstall terminates. I then tried to install the new version
anyway and I get the same message. Any advice? Thank you.

Steve

 

[Bill Sanderson MVP]

The Office folks have this recommendation for this error:

http://support.microsoft.com/kb/328162

If you choose to use the cleanup tool, remove Windows Defender--not any part
of Office! I'd recommend removing both Defender and the Signatures--I think
there are two entries.

This tool has in the past had some nasty side effects, but it is still out
there and all the KB articles related to it are as well. I guess the
warning I should make is that you should test the ability to apply updates
to Office after using this tool to remove Defender--and if there is a
problem a repair or reinstall of Office may be necessary.

 

[Guest]

Bill,

I downloaded the uninstaller, but when I attempt to run it I get the same
error. Any other suggestions?

Steve

 

[Guest]

Hello Steve,

Try with CCleaner and/or HDCleaner for a more thorough cleaning. Better in
safe-mode.

Ccleaner - http://www.ccleaner.com
http://www.ccleaner.com/downloadbuilds.asp

Note, When you install Ccleaner, uncheck the Yahoo toolbar option.

Note, in Options, Advanced, uncheck - Only delete files in Windows folders
older than 48 hours.

Note: uncheck Windows Defender in the applications.

Do a scan with all the check marks on.

Open Ccleaner and press "Windows" "Aplications" and Run Cleaner from the
menu choose 'Issues' and then press scan for issues, Repair any fºund.

Run twice Ccleaner, the same as above,until you get “0 bytes to be removedâ€.

http://home.tiscali.de/zdata/hdcleaner_e.htm
Read Review at MajorGeeks

http://safety.live.com/site/en-US/default.htm
Look for the broom Clean up, also Tune Up..

I'd recommend re-downloading WD, and saving to a known location--like the
desktop.

After the download is complete, disable real-time protection by your
antivirus for long enough to do the installation. please disable or turn off
as much other software that always runs as you can--real time antivirus
scanning, any other antispyware software, (Stop all programs that are open in
the bottom taskbar) etc.

For the benefit of the community reading this post, please rate the pºst.

I hope this post is helpful.

Let us know how it works ºut.

Еиçеl

 

[Guest]

Hi,

I followed your instructions over the weekend, but I still have the same
error.

Steve

 

[Guest]

Hi Steve,

Is it limited user account ?

Whatever you do, (installing and updateting or unistalling) always as a
administratºr.
This is the key!
The installation as an admin is not enough.
You needed to login as an Adm!n!stratºr.
--