Unable to start WO

[Guest]

We have several Windows XP computers that have internal modems. Starting
about 2 months ago (had to be caused by a security patch from Microsoft
because that's the only thing tht has changed), they would start to get this
error at startup.

"Windows 3.1 compatible fax driver. Unable to start WOW. Verify the
ability to run a Win 16 application and retry."

I cannot find anything on this error online.

Any help?

Thanks!

 

[Rich Barry]

Betsey, check below
http://www.my-t-mouse.com/imgfaq.htm?category=Installing&product=

 

[Guest]

Which section of this exactly? These machines have all the latest service
packs and hotfixes installed.

 

[Rich Barry]

Did you try this?
PI0105120442
Windows XP (2000/WS 2003) reports error with 16-Bit Sub-System / Setup does
not run

The Setup program currently remains a 16-bit application for support for
Windows 3.x (schools, hand-me-down systems, etc.). Please note that
Microsoft no longer supports Windows 3.x at all - please consider this.
Windows NT/2000/XP allow 16-bit progrmas via a "Windows on Windows" (WOW
layer) compatibility subsystem. Normally this is transparent to the user.
a.. This is related to the file AUTOEXEC.NT located in the
\WINDOWS\SYSTEM32 folder - it may be missing or corrupt.
b.. The best solution is to copy the file AUTOEXEC.NT from the
\WINDOWS\REPAIR folder to the \WINDOWS\SYSTEM32 folder. If you are familiar
with Windows Explorer, simply locate the file AUTOEXEC.NT in
\WINDOWS\REPAIR, then copy and paste into \WINDOWS\SYSTEM32 (you may need to
show files).
c.. To type the command directly:
d.. Start Menu | Run
e.. Type CMD, then click OK
f.. At the command prompt type COPY \WINDOWS\REPAIR\AUTOEXEC.NT
\WINDOWS\SYSTEM32[Enter]
g.. Type EXIT[Enter]
h.. CONFIG.NT and COMMAND.COM can also cause this - For other
information, see Microsoft's Knowledge Base Article 305521 and Article
324767.
i.. Supporting older versions of Windows - What a concept!

 

[RalfG]

This doesn't appear to be XP's integral Fax utility. Do you have an older
3rd party fax TSR auto-starting on these machines? I would also check that
the computers haven't been infected with some sort of dialer program.