Unable to start software

[rwmol]

I installed a new software. When I open it, the splash screen appears and
immediately closes. Nothing after that.

I had the same issue when I tried to install. The installer (WinDev) would
start for a second, then close. I ended up installing it in Safe Mode. All
went well there.
This is a video conversion software. I uninstalled all similar programs and
codecs and still have the same issue.

I've been using Windows XP Pro since it's release and have install all types
of software without a problem. I'm stumped. Any ideas? Thanks

 

[Big_Al]

I installed a new software. When I open it, the splash screen appears and
immediately closes. Nothing after that.

I had the same issue when I tried to install. The installer (WinDev) would
start for a second, then close. I ended up installing it in Safe Mode. All
went well there.
This is a video conversion software. I uninstalled all similar programs and
codecs and still have the same issue.

I've been using Windows XP Pro since it's release and have install all types
of software without a problem. I'm stumped. Any ideas? Thanks

Look at the event log to see if anything was recorded.
But call the vendor and see if they can help.

 

[Bruce Chambers]

I installed a new software. When I open it, the splash screen appears and
immediately closes. Nothing after that.

I had the same issue when I tried to install. The installer (WinDev) would
start for a second, then close. I ended up installing it in Safe Mode. All
went well there.
This is a video conversion software. I uninstalled all similar programs and
codecs and still have the same issue.

I've been using Windows XP Pro since it's release and have install all types
of software without a problem. I'm stumped. Any ideas? Thanks

Is the software in question designed to be used on WinXP? What does
it's manufacturer have to say when you contacted them for support with
their product?


--

Bruce Chambers

Help us help you:


http://support.microsoft.com/default.aspx/kb/555375

They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. ~Benjamin Franklin

Many people would rather die than think; in fact, most do. ~Bertrand Russell

The philosopher has never killed any priests, whereas the priest has
killed a great many philosophers.
~ Denis Diderot

 

[Jean Rosenfeld]

Does it need one or other version of .NET framework an do you have that
installed?

 

[rwmol]

At this point, there is no event reports after the software fails to open.
There is reports when I tried to install prior to installing it in safe mode.

The vendor says he is working on the issue.

 

[rwmol]

Yes, it is designed to work with XP. Their support team (one guy) has
actually been pretty good. They have been in constant contact with me but
have been unable to isolate this problem. Their forum had two others with the
exact same issue. Unresolved.

 

[rwmol]

There is no mention of NET.Framework being required. I do have the latest
vesion installed.