Unable to send and receive e-mail

[Aaron]

I am using windows vista. Recently I just change my computer password.

However, when I tried to received/send mail. Windows security prompt me to
logon. I didn't had to do that last time when I changed my computer password.

But when I tried to logon using my user name and password as in my Account,
I still could not receive or send any e-mails.

The error message that appeared is as below:
Account: 'mail.pacific.net.sg', Server: 'mail.pacific.net.sg', Protocol:
POP3, Server Response: '-ERR Authentication failed.', Port: 110, Secure(SSL):
No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Seeking your help in resolving this matter.

Regards,
Aaron

 

[Gary VanderMolen \(MVP\)]

First, test your password by logging in to your provider's webmail.
If that works, it proves you have the correct username and password.
A likely reason for the username/password failing is account corruption.
One thing you should try as a possible quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://download.live.com/wlmail

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm