unable to install SP4

F

Franko

I have a machine running win2k advanced server. I get the following
error when i tried to install SP4 on it.
An error in updating your system has occurred

I have extraced the log below. Please help

Franko

Destination:
Version:
***


Source:C:\Program Files\Network Associates\NetShield
2000\temp\zyxTemp\42184219.upd
Version:
***


Destination:
Version:
***


Source:C:\Program Files\Network Associates\NetShield
2000\temp\zyxTemp\42194220.upd
Version:
***


Destination:
Version:
***


Source:C:\Program Files\Network Associates\NetShield
2000\temp\zyxTemp\42204221.upd
Version:
***


Destination:
Version:
***


Source:C:\Program Files\Network Associates\NetShield
2000\temp\zyxTemp\42214222.upd
Version:
***


Destination:
Version:
***


Source:C:\Program Files\Network Associates\NetShield
2000\temp\zyxTemp\42224223.upd
Version:
***


Destination:
Version:
***


Source:C:\Program Files\Network Associates\NetShield
2000\temp\zyxTemp\42234224.upd
Version:
***


Destination:
Version:
***


Source:C:\Program Files\Network Associates\NetShield
2000\temp\zyxTemp\42244225.upd
Version:
***


Destination:
Version:
***


Source:C:\Program Files\Network Associates\NetShield
2000\temp\zyxTemp\42254226.upd
Version:
***


Destination:
Version:
***


Source:C:\Program Files\Network Associates\NetShield
2000\temp\zyxTemp\42264227.upd
Version:
***


Destination:
Version:
***


Source:C:\Program Files\Network Associates\NetShield
2000\temp\zyxTemp\42274228.upd
Version:
***


Destination:
Version:
***


Source:C:\Program Files\Network Associates\NetShield
2000\temp\zyxTemp\42284229.upd
Version:
***


Destination:
Version:
***


Source:C:\Program Files\Network Associates\NetShield
2000\temp\zyxTemp\42294230.upd
Version:
***


Destination:
Version:
***

IncludeDirectoryIdFromInfSection: No DirId found for:
DontRemoveOnUninst.DirId
***

FetchSourceURL: SetupOpenInfFile Failed to open file:
d:\a858a8843dad873198cadc691ce0630\i386\update\update.url
***

DoInstallation: FetchSourceURL for
d:\a858a8843dad873198cadc691ce0630\i386\update\update.inf Failed
***

BuildCabinetManifest:SetupOpenInfFile failed with error
INVALID_HANDLE_VALUE
***

AnalyzePhaseZero used 0 ticks

***

DoInstallation:SetupOpenInfFile for OldUninstallInf file
C:\WINNT\$NtServicePackUninstall$\spuninst\spuninst.inf not found: 0x3
***

CreateUninstall = 1,Directory = C:\WINNT\$NtServicePackUninstall$
***

AnalyzePhaseOne: used 101671 ticks

***

AnalyzePhaseTwo used 79 ticks

***

AnalyzePhaseThree used 0 ticks

***

AnalyzePhaseFive used 0 ticks

***

AnalyzePhaseSix used 0 ticks

***

AnalyzeComponents used 101750 ticks

***


Downloading 0 files


***

bPatchMode = FALSE

***

Inventory complete: ReturnStatus=0, 103454 ticks

***

Num Ticks for invent : 103454

***

Condtional Load of section AutoUpdate.Reg.Install.Condition suceeded

***

Allocation size of drive C: is 4096 bytes, free space = 6753902592
bytes

***

Drive C: free 6441MB req: 192MB w/uninstall 408MB

***

Num Ticks for download : 9218

***

CabinetBuild complete

***

Num Ticks for Cabinet build : 0

***

Starting process: msiinst.exe /delayrebootq
***

Working directory: C:\WINNT\system32\msiinst.tmp
***

Return Code = 1450
***

DoInstallation:RunInfProcesses Failed
***

Service Pack 4 Setup encountered an error: An error in updating your
system has occurred.
***

VerifySize: Unable to verify size: Source = NULL: c:\winnt\oem23.cat

***

An error in updating your system has occurred.
***

Message displayed to the user: An error in updating your system has
occurred.
***

User Input: OK
***
 
A

andy

-----Original Message-----
I have a machine running win2k advanced server. I get the following
error when i tried to install SP4 on it.
An error in updating your system has occurred

I have extraced the log below. Please help

Franko

Destination:
Version:
***


Source:C:\Program Files\Network Associates\NetShield
2000\temp\zyxTemp\42184219.upd
Version:
***


Destination:
Version:
***


Source:C:\Program Files\Network Associates\NetShield
2000\temp\zyxTemp\42194220.upd
Version:
***


Destination:
Version:
***


Source:C:\Program Files\Network Associates\NetShield
2000\temp\zyxTemp\42204221.upd
Version:
***


Destination:
Version:
***


Source:C:\Program Files\Network Associates\NetShield
2000\temp\zyxTemp\42214222.upd
Version:
***


Destination:
Version:
***


Source:C:\Program Files\Network Associates\NetShield
2000\temp\zyxTemp\42224223.upd
Version:
***


Destination:
Version:
***


Source:C:\Program Files\Network Associates\NetShield
2000\temp\zyxTemp\42234224.upd
Version:
***


Destination:
Version:
***


Source:C:\Program Files\Network Associates\NetShield
2000\temp\zyxTemp\42244225.upd
Version:
***


Destination:
Version:
***


Source:C:\Program Files\Network Associates\NetShield
2000\temp\zyxTemp\42254226.upd
Version:
***


Destination:
Version:
***


Source:C:\Program Files\Network Associates\NetShield
2000\temp\zyxTemp\42264227.upd
Version:
***


Destination:
Version:
***


Source:C:\Program Files\Network Associates\NetShield
2000\temp\zyxTemp\42274228.upd
Version:
***


Destination:
Version:
***


Source:C:\Program Files\Network Associates\NetShield
2000\temp\zyxTemp\42284229.upd
Version:
***


Destination:
Version:
***


Source:C:\Program Files\Network Associates\NetShield
2000\temp\zyxTemp\42294230.upd
Version:
***


Destination:
Version:
***

IncludeDirectoryIdFromInfSection: No DirId found for:
DontRemoveOnUninst.DirId
***

FetchSourceURL: SetupOpenInfFile Failed to open file:
d:\a858a8843dad873198cadc691ce0630\i386\update\update.url
***

DoInstallation: FetchSourceURL for
d:\a858a8843dad873198cadc691ce0630\i386 \update\update.inf Failed
***

BuildCabinetManifest:SetupOpenInfFile failed with error
INVALID_HANDLE_VALUE
***

AnalyzePhaseZero used 0 ticks

***

DoInstallation:SetupOpenInfFile for OldUninstallInf file
C:\WINNT\$NtServicePackUninstall$\spuninst\spuninst.inf not found: 0x3
***

CreateUninstall = 1,Directory = C:\WINNT\$NtServicePackUninstall$
***

AnalyzePhaseOne: used 101671 ticks

***

AnalyzePhaseTwo used 79 ticks

***

AnalyzePhaseThree used 0 ticks

***

AnalyzePhaseFive used 0 ticks

***

AnalyzePhaseSix used 0 ticks

***

AnalyzeComponents used 101750 ticks

***


Downloading 0 files


***

bPatchMode = FALSE

***

Inventory complete: ReturnStatus=0, 103454 ticks

***

Num Ticks for invent : 103454

***

Condtional Load of section
Click to expand...
AutoUpdate.Reg.Install.Condition suceeded
***

Allocation size of drive C: is 4096 bytes, free space = 6753902592
bytes

***

Drive C: free 6441MB req: 192MB w/uninstall 408MB

***

Num Ticks for download : 9218

***

CabinetBuild complete

***

Num Ticks for Cabinet build : 0

***

Starting process: msiinst.exe /delayrebootq
***

Working directory: C:\WINNT\system32\msiinst.tmp
***

Return Code = 1450
***

DoInstallation:RunInfProcesses Failed
***

Service Pack 4 Setup encountered an error: An error in updating your
system has occurred.
***

VerifySize: Unable to verify size: Source = NULL: c:\winnt\oem23.cat

***

An error in updating your system has occurred.
***

Message displayed to the user: An error in updating your system has
occurred.
***

User Input: OK
***
.
First I would try this:
Click to expand...

Unplug your NIC cable
Disable Anti-Virus
Run the SP
Re-enable AV
Plug in cable
 

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