unable to delete virus

[LUCY]

I have been attcked by trojan that disconnects me from dial up internet
whenever I try to go to a Microsoft site. It has also added its own internet
connection "z-connect".
I keep getting a msg telling me to go to www.restorefix.com.
I have re loaded windows am now running on xp sp1and am unable to get the
updates. I wanted to try re formatting the hard drive but the command was
rejected.
Grateful for any advice

 

[Andrew E.]

To format,boot to xp cd,at cd menu tap the r key (recovery console),select
1 For C: Press enter key for password,typeiskPart In DiskPart,delete the
partition,create one,press ESC key,type:EXIT Reboot to xp cd,select
install xp,
delete partition,create,let xp format & install auto...Also,open internet
options
& internet connections & edit,reset internet options to default,do this for
possible repair,and/or go to run,type: http://www.microsoft.com/technet
At technet,security,tools,download & run windows defender & malicious
spyware removal tool...

 

[LUCY]

Hi Andrew
Thanks for your post. However the computer will not allow me to boot from
cd.Nor can I access any microsoft sites - the virus disconnects my connection.
regards

 

[Rick]

I have been attcked by trojan that disconnects me from dial up internet
whenever I try to go to a Microsoft site. It has also added its own internet
connection "z-connect".
I keep getting a msg telling me to go to www.restorefix.com.
I have re loaded windows am now running on xp sp1and am unable to get the
updates. I wanted to try re formatting the hard drive but the command was
rejected.
Grateful for any advice

Download Malwarebytes and run it. You will have to be in safe mode
--press F8 continuously during boot up. then run the program it should
remove it. I am surprised that your anti-virus software vendor could
not tell you how to remove it.

--

Rick
Fargo, ND
N 46°53'251"
W 096°48'279"

Remember the USS Liberty
http://www.ussliberty.org/