Unable to complete logon

[Adam Baum]

Hi All,

I have a terminal server that does not seem to complete the logon process.
Here is the general scenario:
1) Establish connection to server
2) Enter logon credentials
3) Wait for desktop to appear, but it doesn't.

When this happens, logging on at the physical server console produces the
same results. There is no way to get to a desktop. Those users who got to
the desktop BEFORE the problem occurs never know there is a problem. All
apps work just fine for those folks.

No error in the event logs. The secuity log shows a successful logon so I
am thinking the error is occurring after authentication.

My only workaround so far is to reboot the server. Anyone have any ideas on
what process is going into la-la land? Perfmon does not show excessive CPU.
The server seems to hover around 15%. Lots of memory is also available.

It is not based on user load because I have seen this occur after a reboot
when only 1 person logged on. I rebooted and had the same person log back
on and the problem did not show. I am not using roaming profiles and I do
run UPHClean (lastest version).

rgds,
adam

 

[Guest]

I have seen this problem before with a Terminal Server before. The problem was a memory leak. The way I resolved it was by 1. adding more memory (2GB) and 2. upgrading to the latest service pack. That did resolve the issue. I hope this helps you out

Michael Oppe

----- Adam Baum wrote: ----

Hi All

I have a terminal server that does not seem to complete the logon process
Here is the general scenario
1) Establish connection to serve
2) Enter logon credential
3) Wait for desktop to appear, but it doesn't

When this happens, logging on at the physical server console produces th
same results. There is no way to get to a desktop. Those users who got t
the desktop BEFORE the problem occurs never know there is a problem. Al
apps work just fine for those folks

No error in the event logs. The secuity log shows a successful logon so
am thinking the error is occurring after authentication

My only workaround so far is to reboot the server. Anyone have any ideas o
what process is going into la-la land? Perfmon does not show excessive CPU
The server seems to hover around 15%. Lots of memory is also available

It is not based on user load because I have seen this occur after a reboo
when only 1 person logged on. I rebooted and had the same person log bac
on and the problem did not show. I am not using roaming profiles and I d
run UPHClean (lastest version)

rgds
ada

 

[Adam Baum]

Thanks for the reply. I've already upgraded to 4GB ram. As for SP level,
I run SP3 with some hotfixes. Most of the hotfixes for TS type environments
talk about memory and/cpu usage going bonkers. This is not the case for me.
Those already logged on when the problem occurs can open/close apps without
any problems and they don't report any performance issues.

adam

I have seen this problem before with a Terminal Server before. The

problem was a memory leak. The way I resolved it was by 1. adding more
memory (2GB) and 2. upgrading to the latest service pack. That did resolve
the issue. I hope this helps you out.