TS 2k3 users can log in but only see blue wallpaper?

[DEVO]

I posted earlier with a different problem, but now i am having the
problem that when users log onto my terminal server 2003 they get to
the logon prompt and can type in their usernames and passwords and it
will begin logging them in but after that it only loads the default
blue wallpaper for them, no icons on the screen and no start menu bar
across the bottom of the screen?? When i log in as the administrator,
it logs me in correctly but this is the only username that does. I
have tried adding users explicitly to the permissions tab for the RDP
5.2 connection but that doesnt help. Any ideas??? used to work fine
last week, now its gone crazy on me.
thanks in advance.

 

[Vera Noest [MVP]]

So what has been changed between last week and now?
Did you install any software? drivers? Windows Update? Made any
configuration changes? Group Policies?

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
*----------- Please reply in newsgroup -------------*

 

[DEVO]

installed SP1 for server 2003, edited group policies to allow printer
redirection and changed a few other group policies outside of the
terminal services policies that looked like they might help. Plus
someone else removed the RDP 5.2 connection setting from "terminal
services configuration" icon and recreated it. It possibly could have
all started a few weeks ago when that person also installed something
called "secure FTP wrapper" on the server also and that is what started
changing all the group policies???

 

[DEVO]

if it helps any, i can see the user as logged in and active in
"terminal services manager" and if i right click on that logged in user
and send them a message, the message pops up in the middle of their all
blue screen, so they can see that, they just have no icons or start
menu???

 

[Vera Noest [MVP]]

Check the EventLog on the TS. Any errors ther, especially ones about
profile load errors?
Also enable verbose logging of userenv:

221833 - How to enable user environment debug logging in retail
builds of Windows
http://support.microsoft.com/?kbid=221833

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

 

[DEVO]

ok i setup verbose logging of userenv, and tried logging in as a user
who only gets a blue background, it the event viewer shows the
following:
Windows cannot determine the user or computer name. (specified domain
either does not exist or could not be contacted. ) Group Policy
processing aborted.

also:
Windows saved user Orlane\norman registry while an application or
service was still using the registry during log off. The memory used by
the user's registry has not been freed. The registry will be unloaded
when it is no longer in use.
This is often caused by services running as a user account, try
configuring the services to run in the LocalService or NetworkService
account.

??? hope that helps

 

[DEVO]

i removed sp1 and now people can log in again?? sp1 for server 2003 =
SP2 for winXP??

 

[Vera Noest [MVP]]

Could you post the EventID and Source of these Events? That's how
they are searchable.

And please quote the previous content of the thread, makes it much
easier to re-read the thread.
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

 

[Vera Noest [MVP]]

i removed sp1 and now people can log in again?? sp1 for server
2003 = SP2 for winXP??

No, 2003 SP1 does NOT equals XP SP2.
But both contain a number of security enhancements, so if something
was non-default in your setup, SP1 could reveal this.

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___