trouble viewing files

[rhocelle]

everytime i try to view a file, a window pops up "windows installer" and says
preparing to install but it does not install. do i have to download something
in order for this program to install properly, if so i need all the help i
can get. thanks

 

[Andrew E.]

Being that installer is up to date v3.1,go to run,type:msiexec/ unregister
return to run,type:msiexec/ regserver Retry youre installation.

 

[rhocelle]

my installer is up to date.but i am still having the same problem with the
window popping up.