Trouble Printing Yellow On HP R80xi

[Bill Bradshaw]

I have a 3 year old HP Multifunction R80xi ink jet printer that I have
probably printed a total of 2,500 pages on. For some reason I can not get
it to print yellow. I have installed brand new ink cartridges (both black
and color) and have cleaned, calibrated, and done everything else I can
think of. Also have searched HP's site for help. I am running 98SE. Can
anybody give some guidance?

 

[DrZonk]

I have a 3 year old HP Multifunction R80xi ink jet printer that I have
probably printed a total of 2,500 pages on. For some reason I can not get
it to print yellow. I have installed brand new ink cartridges (both black
and color) and have cleaned, calibrated, and done everything else I can
think of. Also have searched HP's site for help. I am running 98SE. Can
anybody give some guidance?

Try leaving your question in the comp.sys.hp.hardware newsgroup
as you will get a better answer.

DrZonk

 

[Bob Headrick]

I have a 3 year old HP Multifunction R80xi ink jet printer that I have
probably printed a total of 2,500 pages on. For some reason I can not get
it to print yellow. I have installed brand new ink cartridges (both black
and color) and have cleaned, calibrated, and done everything else I can
think of.

The problem is most likely your color ink cartridge. When buying new
cartridges check the "install by" date on the package. For your new cartridge
check the warranty date as shown at the following:
http://www.hp.com/cposupport/printers/support_doc/bpa02014.html If the
cartridge is within its warranty (six months beyond the "install by" date) you
should contact your dealer or HP for a replacement. If the cartridge is beyond
its warranty date you will need a new cartridge. When buying new cartridges I
would look for at least 6 months remaining before the "install by" date. If
you need to store cartridges for long periods of time keep them in a cool place
and store them upright in the same orientation they would have on a dealers
store display.

Regards,
Bob Headrick, not speaking for my employer HP

 

[Bill Bradshaw]

This was a pretty old color cartridge stored flat. Is there anything I
could try that might make it work? I live a long ways from a computer
store.