Toolbar doesn't allow reply, forward or new messages

G

Guest

I am receiving new messages, but can't reply, forward or create new messages.
Toolbar stays dark.
 
D

Diane Poremsky [MVP]

What version? Did you activate it? Did you try restarting Outlook or
rebooting?









** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **
 
B

Brian Tillman

Glenda Mack said:
I am receiving new messages, but can't reply, forward or create new
messages. Toolbar stays dark.
Click to expand...

With Outlook closed, delete the (hidden) file
%AppData%\Microsoft\Outlook\outcmd.dat and see if that helps.
 

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