"This Page cannot be Displayed" for some secure sites

[Uncle John]

Recently I get this for some but not all https URL's. I can open them with
Firefox so there is likely something wrong with my IE browser settings. They
are banking\credit card sites; I access the log in OK but then when the
browser attempts to open the secure site I get that message.
I have done all that I can think of to enable access including

Allowed cookies
Emptied the Hosts file
Put the delinquent sites in Trusted Zone
Temporarily disabled the firewall

Still cannot access the sites. What more should I do?

 

[PA Bear]

Troubleshooting Secure Sites (WinXP/IE6 SP2)
http://support.microsoft.com/?kbid=870700

Sandi's Secure Sites Page
http://inetexplorer.mvps.org/archive/answers2.htm#secure_sites

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/data/tshoot.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/

 

[Frank Saunders, MS-MVP, IE/OE]

Make sure your firewall is not blocking port 443.
Go to Start | Run and enter these commans (press <Enter after each one).
Regsvr32 SOFTPUB.DLL
Regsvr32 Wintrust.dll
Regsvr32 Initpki.dll
Regsvr32 Dssenh.dll
Regsvr32 Rsaenh.dll
Regsvr32 Gpkcsp.dll
Regsvr32 Sccbase.dll
Regsvr32 Slbcsp.dll
Regsvr32 Mssip32.dll
Regsvr32 Cryptdlg.dll
See also
http://windows-help.net/WindowsXP/troub-10.html
http://www.mvps.org/inetexplorer/answers2.htm#secure_sites
http://www.mvps.org/inetexplorer/data/jjblack.htm
HOW TO: Troubleshoot Situations Where You Cannot Connect to Secure Web Sites
by Using Internet Explorer in Windows XP
http://support.microsoft.com/?kbid=813444
"The Page Cannot Be Displayed" Error Message on a Secure Web Site
http://support.microsoft.com/?kbid=303807
How to troubleshoot problems accessing secure Web pages with Internet
Explorer 6 Service Pack 2
http://support.microsoft.com/?kbid=870700

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[Uncle John]

Frank,

Thanks for your help and I have followed all the steps but I seem to have
particularly difficult problem.
All secure sites can be accessed with Firefox

Some secure sites cannot be accessed with IE6
https://www99.americanexpress.com/
https://bcol.barclaycard.co.uk/
https://www.bankcardservices.co.uk/
http://new.egg.com/youraccounts

Some Secure sites CAN be accessed with IE 6
https://www.paypal.com/uk/
https://online.lloydstsb.co.uk/

I would welcome anymore suggestions?

Uncle John

Make sure your firewall is not blocking port 443.
Go to Start | Run and enter these commans (press <Enter after each one).
Regsvr32 SOFTPUB.DLL
Regsvr32 Wintrust.dll
Regsvr32 Initpki.dll
Regsvr32 Dssenh.dll
Regsvr32 Rsaenh.dll
Regsvr32 Gpkcsp.dll
Regsvr32 Sccbase.dll
Regsvr32 Slbcsp.dll
Regsvr32 Mssip32.dll
Regsvr32 Cryptdlg.dll
See also
http://windows-help.net/WindowsXP/troub-10.html
http://www.mvps.org/inetexplorer/answers2.htm#secure_sites
http://www.mvps.org/inetexplorer/data/jjblack.htm
HOW TO: Troubleshoot Situations Where You Cannot Connect to Secure Web
Sites by Using Internet Explorer in Windows XP
http://support.microsoft.com/?kbid=813444
"The Page Cannot Be Displayed" Error Message on a Secure Web Site
http://support.microsoft.com/?kbid=303807
How to troubleshoot problems accessing secure Web pages with Internet
Explorer 6 Service Pack 2
http://support.microsoft.com/?kbid=870700

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[PA Bear]

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/data/tshoot.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/

 

[Uncle John]

"PA Bear"

Thanks for your message. I have not been able to find any malaware or
parasites despite of the extensive searches explained in your various links.
Since I am able to access the sites denied to IE6 with Fire Fox 1.1 the case
is probably a corruption somewhere in internet explorer. To fix this would
mean doing a repair install of windows XP pro +SP2 and past experience makes
me think it is not worth the risk of causing other problems as long as I do
have a way of getting to the sites
I am grateful for your help.

 

[PA Bear]

Did you post a HijackThis log to an appropriate forum for review? (Don't
post it here, please.)

You describe classic symptoms of hijackware. Note that this stuff infects
the Operating System (Windows) and your IE problems are only symptoms.
Flattening the box and reinstalling Windows is one workaround, yes, but I
suggest posting your HT log somewhere to let the experts have their say.
Even if you can browse using Firefox, your machine is still compromised.

 

[Uncle John]

"PA Bear" <[email protected]>

Dear PAB
I did the Hijack analysis and found no infection [I am familiar with the
product]. However researching again the links you gave earlier, I looked at

Sandi's Secure Sites Page
http://inetexplorer.mvps.org/archive/answers2.htm#secure_sites

this related to problems with Internet Explorer 6+Service Pack 1. I had not
read it because I thought that it would not cover IE 6 in Windows XP
Professional + SP2.

However I now know that Windows XP Professional + SP2 uses Internet Explorer
6+Service Pack 1

The link shows an extract from Article 84207
This problem may occur when the use of Federal Information Processing
Standard (FIPS) encryption algorithms is enforced through the Computer
Configuration Security Options policy.
I turned of FIPS Compliant algorithms for encryption in the Group Policy
Editor. All secure sites can now be accessed OK.

Thank you again for your help and I hope my result is helpful; the pointer
would seem to be that some (probably non-American https sites) can not use
FIPS where as American banking sites can.

Kind Regards

 

[PA Bear]

Thanks for posting back, Uncle John. You're most welcome.

Note to lurkers here: The Local Security Policy setting described in
http://support.microsoft.com/?kbid=842607 which Uncle John used to find joy
is not available in WinXP Home.

 

[Guest]

PAB,

with XP home I doi not have this "local security policy" setting but I have
the same problem. I can see some websites but I am unable to see others.

Any clue?

Thanks for posting back, Uncle John. You're most welcome.

Note to lurkers here: The Local Security Policy setting described in
http://support.microsoft.com/?kbid=842607 which Uncle John used to find joy
is not available in WinXP Home.
--
~PA Bear

"PA Bear" <[email protected]>

Dear PAB
I did the Hijack analysis and found no infection [I am familiar with the
product]. However researching again the links you gave earlier, I looked
at
Sandi's Secure Sites Page
http://inetexplorer.mvps.org/archive/answers2.htm#secure_sites

this related to problems with Internet Explorer 6+Service Pack 1. I had
not read it because I thought that it would not cover IE 6 in Windows XP
Professional + SP2.

However I now know that Windows XP Professional + SP2 uses Internet
Explorer 6+Service Pack 1

The link shows an extract from Article [842607]
This problem may occur when the use of Federal Information Processing
Standard (FIPS) encryption algorithms is enforced through the Computer
Configuration Security Options policy.
I turned of FIPS Compliant algorithms for encryption in the Group Policy
Editor. All secure sites can now be accessed OK.

Thank you again for your help and I hope my result is helpful; the pointer
would seem to be that some (probably non-American https sites) can not use
FIPS where as American banking sites can.

Kind Regards

 

[PA Bear]

No, sorry.

Check for Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/

--
~PA Bear

PAB,

with XP home I doi not have this "local security policy" setting but I
have
the same problem. I can see some websites but I am unable to see others.

Any clue?

Thanks for posting back, Uncle John. You're most welcome.

Note to lurkers here: The Local Security Policy setting described in
http://support.microsoft.com/?kbid=842607 which Uncle John used to find
joy
is not available in WinXP Home.
--
~PA Bear

"PA Bear" <[email protected]>

Dear PAB
I did the Hijack analysis and found no infection [I am familiar with the
product]. However researching again the links you gave earlier, I looked
at
Sandi's Secure Sites Page
http://inetexplorer.mvps.org/archive/answers2.htm#secure_sites

this related to problems with Internet Explorer 6+Service Pack 1. I had
not read it because I thought that it would not cover IE 6 in Windows XP
Professional + SP2.

However I now know that Windows XP Professional + SP2 uses Internet
Explorer 6+Service Pack 1

The link shows an extract from Article [842607]
This problem may occur when the use of Federal Information Processing
Standard (FIPS) encryption algorithms is enforced through the Computer
Configuration Security Options policy.
I turned of FIPS Compliant algorithms for encryption in the Group Policy
Editor. All secure sites can now be accessed OK.

Thank you again for your help and I hope my result is helpful; the
pointer
would seem to be that some (probably non-American https sites) can not
use
FIPS where as American banking sites can.

Kind Regards

 

[Guest]

Hi PAB,
thanks for your reply.

Not a single website in the list works.
I ran ADaware and spybot, the fix for winsock, cleared TIF, cleared SSL.
Deleted most of the objects in the TIF.
Also flushed the DNS.

I really tried anything humanly possible. My WinXP was preinstalled so I
really do not know how to fix it without a CD...

Thanks for your help

No, sorry.

Check for Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/

--
~PA Bear

PAB,

with XP home I doi not have this "local security policy" setting but I
have
the same problem. I can see some websites but I am unable to see others.

Any clue?

Thanks for posting back, Uncle John. You're most welcome.

Note to lurkers here: The Local Security Policy setting described in
http://support.microsoft.com/?kbid=842607 which Uncle John used to find
joy
is not available in WinXP Home.
--
~PA Bear


Uncle John wrote:
"PA Bear" <[email protected]>

Dear PAB
I did the Hijack analysis and found no infection [I am familiar with the
product]. However researching again the links you gave earlier, I looked
at
Sandi's Secure Sites Page
http://inetexplorer.mvps.org/archive/answers2.htm#secure_sites

this related to problems with Internet Explorer 6+Service Pack 1. I had
not read it because I thought that it would not cover IE 6 in Windows XP
Professional + SP2.

However I now know that Windows XP Professional + SP2 uses Internet
Explorer 6+Service Pack 1

The link shows an extract from Article [842607]
This problem may occur when the use of Federal Information Processing
Standard (FIPS) encryption algorithms is enforced through the Computer
Configuration Security Options policy.
I turned of FIPS Compliant algorithms for encryption in the Group Policy
Editor. All secure sites can now be accessed OK.

Thank you again for your help and I hope my result is helpful; the
pointer
would seem to be that some (probably non-American https sites) can not
use
FIPS where as American banking sites can.

Kind Regards

 

[Guest]

update:

AOL 6.0 seems to work

No, sorry.

Check for Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/

--
~PA Bear

PAB,

with XP home I doi not have this "local security policy" setting but I
have
the same problem. I can see some websites but I am unable to see others.

Any clue?

Thanks for posting back, Uncle John. You're most welcome.

Note to lurkers here: The Local Security Policy setting described in
http://support.microsoft.com/?kbid=842607 which Uncle John used to find
joy
is not available in WinXP Home.
--
~PA Bear


Uncle John wrote:
"PA Bear" <[email protected]>

Dear PAB
I did the Hijack analysis and found no infection [I am familiar with the
product]. However researching again the links you gave earlier, I looked
at
Sandi's Secure Sites Page
http://inetexplorer.mvps.org/archive/answers2.htm#secure_sites

this related to problems with Internet Explorer 6+Service Pack 1. I had
not read it because I thought that it would not cover IE 6 in Windows XP
Professional + SP2.

However I now know that Windows XP Professional + SP2 uses Internet
Explorer 6+Service Pack 1

The link shows an extract from Article [842607]
This problem may occur when the use of Federal Information Processing
Standard (FIPS) encryption algorithms is enforced through the Computer
Configuration Security Options policy.
I turned of FIPS Compliant algorithms for encryption in the Group Policy
Editor. All secure sites can now be accessed OK.

Thank you again for your help and I hope my result is helpful; the
pointer
would seem to be that some (probably non-American https sites) can not
use
FIPS where as American banking sites can.

Kind Regards

 

[PA Bear]

When all else fails, HijackThis
(http://aumha.net/downloads/hijackthis.zip) is the preferred tool to
use. It will help you to both identify and remove any hijackware/spyware.
**Post your files to http://forums.spywareinfo.com/,
http://castlecops.com/forum67.html or
http://aumha.net/viewforum.php?f=30 for expert analysis, not here.**
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

Hi PAB,
thanks for your reply.

Not a single website in the list works.
I ran ADaware and spybot, the fix for winsock, cleared TIF, cleared SSL.
Deleted most of the objects in the TIF.
Also flushed the DNS.

I really tried anything humanly possible. My WinXP was preinstalled so I
really do not know how to fix it without a CD...

Thanks for your help

No, sorry.

Check for Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/

--
~PA Bear

PAB,

with XP home I doi not have this "local security policy" setting but I
have
the same problem. I can see some websites but I am unable to see others.

Any clue?

:

Thanks for posting back, Uncle John. You're most welcome.

Note to lurkers here: The Local Security Policy setting described in
http://support.microsoft.com/?kbid=842607 which Uncle John used to find
joy
is not available in WinXP Home.
--
~PA Bear


Uncle John wrote:
"PA Bear" <[email protected]>

Dear PAB
I did the Hijack analysis and found no infection [I am familiar with
the
product]. However researching again the links you gave earlier, I
looked
at
Sandi's Secure Sites Page
http://inetexplorer.mvps.org/archive/answers2.htm#secure_sites

this related to problems with Internet Explorer 6+Service Pack 1. I
had
not read it because I thought that it would not cover IE 6 in Windows
XP
Professional + SP2.

However I now know that Windows XP Professional + SP2 uses Internet
Explorer 6+Service Pack 1

The link shows an extract from Article [842607]
This problem may occur when the use of Federal Information Processing
Standard (FIPS) encryption algorithms is enforced through the Computer
Configuration Security Options policy.
I turned of FIPS Compliant algorithms for encryption in the Group
Policy
Editor. All secure sites can now be accessed OK.

Thank you again for your help and I hope my result is helpful; the
pointer
would seem to be that some (probably non-American https sites) can not
use
FIPS where as American banking sites can.

Kind Regards