Thick Black Vertical Line - Hp Laser Jet 3015 - Urgent Help Needed

[sunandoghosh]

THICK BLACK VERTICAL LINE - HP LASER JET 3015 - URGENT HELP NEEDED


Respected Members

I have one month back purchased one brand new Hp Laser Jet 3015 Print Scan Copy Fax for home use.

I have over last several days used it to take printout of documents and copying (xeroxing) certain documents.

Today for first time I scanned a document (A4 size) and when i saw the scanned soft copy of the document on my computer it was perfect EXCEPT THAT -

THERE IS A STRAIGHT BLACK LINE IN MIDDLE OF THE PAGE FROM TOP TO BOTTOM.

Also not only this now the problem of one thick black line appearing centrally in middle of page is not only happening while scanning but also in copying/xeroxing.

I am unable to understand what to do.

PLEASE HELP ME OUT AS I PURCHASED IT FOR HOME USE AND CANNOT SEE IT NOW NOT FUNCTIONING PROPERLY.

Thanks and best regards

Sunando

Kolkata, India
sunandoghosh (at) rediffmail (dot) com

p.s. please help me ....reply fast please

 

[muckshifter]

You have a faulty 'scanner' ... take it back for a replacment. That means a new LaserJet.

The 'printer' side of your 'all-in-one' has no problem ... the 'scanner' has the fault.